Emotional Interaction

Emotional Interaction

1. Emotions and the User Experience

   • Emotions
     • Affect physical behavior
       • Facial expressions, body language, gestures
     • Central to human communication
     • Simple and short (affect) or complex and long
   • Model of Emotional Design
     • Sensory input
       • Visceral response
         • Behavioral response
           • Reflective response
             • Motor output
   • Design Types
     • Visceral (Aesthetic)
     • Behavioral (Usability)
     • Reflective (Meaning and Personal Value)

2. Expressive Interfaces

   • Expressive Forms (Icons, emotes, etc.)
     • Convey emotional states
     • Elicit emotional responses
   • Ways of conveying status of a system
     • Icons
     • Animations
     • Spoken Messages
     • Sound Effects
     • Vibrotactile feedback

3. Annoying Interfaces

   • Caused by
     • Overcomplication
     • Over-intrusiveness
   • Causes of bad reactions
     • Crashes
     • Malfunctions
     • Vague instructions
     • Text overload
     • Bad layout

4. Detecting Emotions and Emotional echnologies

   • Automatic Emotion Analysis
   • Automated Facial Coding
   • People may not agree with having computers monitor their emotions

5. Persuasive Technologies and Behavioral Change

   • Draw attention and change people's thoughts and actions
   • Persuasive Technology
     • Goal
       • Change people's attitudes and behaviors
       • Get people to do things they usually wouldn't
     • Forms
       • Frequent, simple and concise feedback
       • Peer pressure
       • Changing social norms

6. Anthropomorphism and Zoomorphism

   • Anthropomorphism
     • Attribute human qualities to animals and objects
   • Zoomorphism
     • Shaping an object to resemble an animal
   • Important conversational mechanisms
     • Responding to both verbal and non verbal input
     • Non verbal output
     • Handling breakdowns and turn-taking
     • Signaling

7. Pedro Fernando Villezca Garza A01282613

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