Software Quality

Software Quality

1. What Is Software Quality

   • Understanding customer requirement
     • Designing Products and Services
       • Develop processes
         • Control & Manage

2. Views of Quality

   • Producers View (Requirements)
     • Doing the right thing
     • Doing it the right way
     • Doing it right the first time
     • Doing it on time
     • Difference between what was specified & what was delivered
   • Users View (Product)
     • Receiving the right product
     • Being satisfied with the product
     • Meeting expectations
     • Being treated with courtesy
     • Difference between what was delivered & what was actually wanted

3. Closing Gaps

   • Producer's gap
     • Improve the Processes
     • Consistency in output
   • Customer's gap
     • Understand true needs
     • Customer surveys
     • Joint Development
     • More user involoment

4. Quality Attributes

   • Correctness
   • Reliability
   • Efficiency
   • Integrity
   • Usability

5. Factors of Poor Quality

   • Lack of involvement of the management
   • Lack of Knowledge About Quality

6. Cost of Quality

   • Prevention
   • Appraisal
   • Faliure

Imagens e arquivos do mapa