UNDERSTANDING PROCESS AND PROCESS REDESIGN

UNDERSTANDING PROCESS AND PROCESS REDESIGN

1. 2 DIFFERENTS TYPE OF PROCESS IMPROVEMENT

   • THE TWO FLAVORS OF PROCESS PAYOFF
     • TACTICAL: LOWER COST AND HIGHER CUSTOMER SATISFACTION
       • STRATEGIC: LONG-TERM SUSTAINABILITY

2. BLACK BOX

   • INPUT
     • • OUTPUT WITH A HIGHER VALUE

3. EVERY PROCESS HAS THIS STRUCTURE

4. THE STRATEGIC IMPACT OF PROCESSES

   • EXAMPLES OF SUCCES BY THE POWER OF THEIR PROCESSES

5. PROCESSES MAY SEEN ABSTRACT BUT THROUGH THEM THE ORGANIZATION CAN ACHIEVE THEIR GOALS

6. WHAT´S GOING ON IN THE TODAYS WORLD

   • DRIVING FACTORS: GLOBAL MARKETPLACE,NEW TECHNOLOGIES,CUSTOMERS HAS MORE CHOICES THAN EVER BEFORE
     • THE NEW WORLD
       • EXTREME COMPLEXITY,RAPID PACE OF CHANGE

7. WHAT DOES ORGANIZATION NEEDS TO SUCCED

8. PROCESS PRINCIPLES: YOU ARE WHAT YOU DO,TOMORROW WILL NOT BE AS YESTERDAY,STRATEGY IS A PROCESS NOT A BINDERS

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