Understanding Process and Process Redesign Steven Stanton

Understanding Process and Process Redesign Steven Stanton

1. Process

2. Process 101

   • Supplier
   • Input
   • Process
   • Customer
   • Output

3. Process 201

   • End-To-End Work
   • Iron Triangle
   • Every organization has Processes

4. Process Payoff

   • Tactical
   • Strategic
     • Operate better, Manage better, Win more

5. Turbulent World

   • Driving Factors
   • Organizations Need to Succeed
   • Main Problem of an Organization
     • Fragmentation

Imagens e arquivos do mapa