STEP PROBLEM-SOLVING METHOD

STEP PROBLEM-SOLVING METHOD

1. 1-PROBELM DEFINITION

2. 2-CURRENT SITUATION

   • CLARIFY
   • INVESTIGATE

3. 3-CAUSE ANALYSIS

   • ROOT CAUSE

4. 4-PLAN & IMPLEMENT SOLUTIONS

   • PLAN
   • ELIMINATE

5. 5-CHECK RESULTS

   • CONFIRM SOLUTIONS

6. 6-STANDARISE & CONTROL

   • DOCUMENT
   • PROCESSES
   • CHANGE

7. 7-CONCLUSIONS & FUTURE PLANS.

Imagens e arquivos do mapa