NEEDS ASSESMENT

NEEDS ASSESMENT

1. Needs Assessment (NA) refer to the process used to determine whether training is necessary or not

2. methods used in need assessment Observation, Questionnaire, Interviews, Focus Group and Collaboration tools, Documentation, Online Technology, Historical Data and Benchmarking

3. Why is Needs Assessment necessary? Because a manager or other client asking for training could really be asking for or need something else such as employee motivation

4. typically involves organizational analysis, person analysis and task analysis

   • organizational analysis determining the appropriateness of training
     • person analysis determining whether performance deficiencies result from a lack of knowledge, skills and ability
       • task analysis identifying the important task and knowledge, skills and behaviours