Mapa mental
How to Understand Problems
Conteúdo do mapa
How to Understand Problems
"undesirable situation"
- Solvable
- Not solvable
- For who? (casino example)
steps to take
- UNDERSTAND USER NEEDS
- through communication
- survey
- interview
- observe
- contextual inquiry
- secondary research
- AVOID
- Leading questions
- loaded questions
- double negatives
- DO
- define a focus
- brainstorm questions prior
- review questions
- prepare organized list of questions
- practice interview
- pilot the interview
- many interviews
- establish trust
- through communication
- UNDERSTAND USER NEEDS
Informações
- Descrição
- Mapa Mental sobre How to Understand Problems, criado por Jack Ippolito em 14-09-2022.
- Criado por
- Jack Ippolito · set 2022
- Atualizado
- 14 set 2022
- Visualizações
- 0
- Avaliação