SERVICE BLUEPRINT

SERVICE BLUEPRINT

1. Is a tool that works within the Service Engineering Process that enables the user to have a framework for viewing service improvement

   • 5 standard phases of the Service Engineering Proyect Process
     • - Idea finding and Evaluation - Requirements Analsis -Service desing -Service test -Service implementation

2. Description is a service planning help tool. It can be use for developing new innovate service as well for improving existing service It allows for visualization of the service develoment process in I's early stages.

   • OBJECTIVE: It's a tool that gives a better understanding of de services and ther basic processes. The objective is establish the activities of the service production in a graphical representation.
   • INFORMATION REQUIREMENTS
     • Clients requirements for each client-targeted segment
     • Documentation of processes and sub-processes of existing services
     • Related resources for each process step
     • Time trame of the processes duration of the steps
   • PROCESS: this service is based on the separation of the service into individual process that can be assumed separately
   • PLANES: Service Blueprinting differentiates between some degrees of client interaction and integration
     • - The Client interacction -The client visibility line
       • CLIENT
     • -The internal interaction line - Control line

3. FOR NEW SERVICES

   • is a client-oriented process course for new services and it is shown in the following four steps
     • 1 Definition of ideal costumer interaction process 2 identification of the contract points between the client and the service provider
       • 3 Identifications of the interactions between the front office and the back office 4 Definitions of time standards

4. FOR EXISTING SERVICES

   • It is appropriate for existing services by illustrating and analyzing the current status of the service process
     • Creating visual representations aid process improvement by showing the flow and highlightsing potencial points for incremental adjustment
     • FOUR STEPS
       • Decomposition of the service component process
       • Depiction of the service process
       • Definition of resources and time standards
       • Analysis and service improvement