Communications Types

Communications Types

1. Formal

   • Informal
     • -Emails -Memos -Ad-hoc discussions
   • -Reports -Minutes -Briefings
     • Formal Communications should be used for the following: -legal communication and project documents(written) -when distance or extreme complexity are involved (written) - official situations (verbal) -presentations (written and verbal) - primarily one-directional communication (verbal)

2. Internal

   • Within the project
   • Internal

3. External

   • -Customers -Vendors -Other projects -organizations -the public -the media

4. Vertical

   • Up and down the organization

5. Horizontal

   • With peers

6. Official

   • Communications on record; -newsletters -annual reports

7. Unofficial

   • Communication that is not on record; "Off the record"

8. Written & Oral

   • Communication in writing or orally

9. Verbal & Nonverbal

   • Communication that conveys more than just words; -inflection of voice (verbal) -body language (non-verbal)

10. Appropriate for communication where the message must be specific of the message is being sent over a long

    • Formal
    • Written

11. He enclosed a handwritten note congratulating the director on the excellent privacy overview article the director wrote for the company's monthly news letter

    • Informal
    • Unofficial

12. The project manager sent a letter to the company's legal director regarding the legal system project and enclosed a copy of the communications mgmt. plan for the project

    • Formal
    • Internal
    • Official

13. The project manager sent a communication to the project manager of a related project requesting a copy of the communications mgmt. plan used on the related project. (The communication is a simple request to a peer)

    • Internal
    • Unofficial
    • Informal
    • Horizontal