NEGOTIATION

NEGOTIATION

1. The Negotiator

   • Identiffies opportunities
   • Has a goal
   • Every day
   • Every person

2. Concept

   • Two or more exchange ideas
   • Make relations
   • Conflict resolution process
   • Reach an agreement

3. Styles

   • Dictator
   • Mediation
   • Avoiding
   • Conceding
   • Colaborating

4. Conflicts in negotiation

   • Principle win-lose
   • Limited resources
   • Opposite goals
   • Overreacting
   • No listen

5. Conflict Solutions

   • Clarify Questions
   • Divide the problem
   • Look for same interests
   • Balance attitude
   • Leave the door open
   • Request a break
   • Build rapport

Imagens e arquivos do mapa