Conflict and Difficult Negotiations

Start with negotiation and conflict

Begin with the mind map Negotiation and Conflict Resolution. It introduces questions about when to negotiate, different negotiation styles, the language of negotiation and strategic thinking. Use its branches to organize those ideas before moving to a more specific resource.

Next, look at Analysis and Management of Business Conflicts. It describes conflict as a possibility when parties want different things or want the same thing through different means. The flowchart on conflict and negotiation offers another way to follow the relationship between incompatible goals, conflict and resolution.

Explore barriers and cooperation

Identifying Barriers to Agreement groups barriers as structural, cultural, strategic, institutional and psychological. After looking at the categories, consider how each might affect an agreement. Then turn to Breaking through barriers to cooperation, which introduces joint problem-solving and an approach that is soft on people and hard on the problem.

For difficult negotiations, the notes on managing difficult negotiation cover the shadow negotiation and social contract, strategic levers and responses to hard distributive tactics. There is also a mind map on dealing with difficult tactics in negotiation.

Study with maps and a quiz

The page lists no quizzes, but its maps can help you prepare questions. Choose a branch, such as negotiation styles or barriers to agreement, and explain the idea without looking at the map. Then check the branch again.

With a free account, you can make your own quiz from a map and save your quiz scores. You can also make your own mind maps, flashcards and notes.

Place the topic in its unit

Conflict and Difficult Negotiations is a section of the Negotiation unit in Business administration and management (incl. project management). Within this page, the resources connect general negotiation questions with conflict, obstacles to agreement and difficult tactics. Use the unit as a starting point, then choose a map or the notes for a closer look.