Hotel Staff

Hotel Staff

1. Administration

   • Manager: have the biggest range of duties because their roles and responsabilities depend on the size and type of the hotel.
     • Self-Motivation
     • Confidence
     • Industry Knowledge
     • Integrity
     • Public Speaking
     • Collaboration
   • Housekeeper: the manager who runs the cleaning and laundry of a hotel and organises the duties of chamber maids and other cleaning staff
     • Hardworking
     • Flexible
   • Front Office Managers: they make guest reservations
     • They process reservations
   • Restaurant Manager: are the responsable of the food and drink of the hotel

2. Guest Services

   • Cashier: a person whose job is to receive and pay out money to the clients at the reception of a hotel.
     • Cash handling
     • Trustworthiness
   • Doorman: a man such as a porter whose duty is opening the door at the entrance to a large building.
     • They usually dress in uniform
     • Friendly yet assertive
   • Receptionist: a person employed in a hotel to receive guests and deal with their bookings.
     • Positive attitude
     • Organizational Ability
     • Technology Skills
     • Good Listening Skills
     • Patient
     • Professionalism
     • Multitasking capabilities
   • Chef De Partie: a chef de partie is a confirmed chef who has a specific responsibility within a kitchen.
     • Responsible
   • Maids: it is a female domestic servant whose job is to serve people at hotels.
   • Waiter/Waitress: a woman or a man whose job is to serve customers at their tables in a hotel.
     • Attentive
     • Helpful
   • Valet: usually it is a man that helps the guests with many services. These services could be parking the guest's car.

3. Support Staff

   • Plumber: a person who repairs the equipment of water supply and air conditioner systems.
     • Pipe
     • Water pumps
   • Electrician: a person who installs and maintains electrical equipment.
     • Light bulb
     • Electric cables
   • Builder: a person who constructs something by putting parts or material together
     • Cement
     • Roof tiles
     • Construction ladder
     • Bricks
     • Tools