DIAGNOSIS

DIAGNOSIS

1. Identify the factors and forces that are causing the problem and prepare the information to develop a solution

   • diagnosis don´t include work in the solution

2. crease awareness

3. purposes and problems

   • focus on purposes for a successful problem solving
     • 5 principal dimensions to identify problem
       • substance or identity
       • Organizational an physical location
       • Problem ownership
       • Absolute and relative magnitud
       • Time perspective
   • identify causes of the problem
   • the client´s potential to solve the problem
   • possible directions of further actions

4. Defining necessary facts

   • plan for collection data
   • content of data
   • Degree of detail
   • time
   • coverage
   • Organization and tabulation data
     • grouping:
       • for events, people, product and material, resources, inputs outputs, processes and procedures

5. Sources and ways of obtaining facts

   • records, events and conditions, memories
   • retrieval of recorded data
     • special recording
   • observation
     • special reports
       • Interviews
   • Surveys of employees attitudes
   • Cultural issues in gathering data

6. Data analysis

   • editing the data
     • classification
       • analysis organized data
       • use ratios
       • casual analysis
       • Force field analysis
       • Analyzing the future
         • Synthesis
   • Comparison

7. Feedback to the client

   • steps for a productive feedback
     • 1. Create safty to feel confortable
       • 2. Be positive
         • 3. Be specific
           • 4. Be immediate
             • 5. Be tough, not mean
     • https://www.entrepreneur.com/article/219437

Imagens e arquivos do mapa