Troubleshooting Common Computer

Troubleshooting Common Computer

1. is the process of figuring out how to solve a computer problem.

2. Basic Troubleshooting Steps

   • Close open programs and windows you are not currently using.
   • Make sure all of your cords are connected properly.
   • If there is an error message, record the full message for future reference.
   • If restarting the computer does not clear the problem, shut down the computer and then start it back up again.
   • If the issue is still not resolved, check the common technology issues below or call your system administrator.

3. Common Solutions for Technology Issues

   • Issue: The printer is not working.
     • Turn off the printer and turn on again.
     • Check if the printer has paper. If not, put paper in the paper tray and try printing again
     • Check if the printer is turned on. If not, turn it on and try again.
   • Issue: New hardware or software is working incorrectly.
     • Uninstall and install the program.
     • There could be a conflict with another installed program and you should contact your system administrator.
     • Verify your computer meets the requirements of the program or utility
   • Issue: The computer is frozen. A program is not responding.
     • Push the Ctrl, Alt, and Delete keys at the same time. Then, start the Task Manager, highlight the program’s name, and hit the End Task button.
     • Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done as a last resort if you have an unresponsive program or critical error. This process could cause data loss or corruption.
     • Once the computer is responding again, run a virus check.