Process and Process Redesign

Process and Process Redesign

1. Process: end to end work across the enterprise

   • Designed group of related tasks that together create customer value

2. Types of Processes

   • Core: What customers will pay for supply chain
   • Enabling: What needs to be done, but customers won´t pay for: IT, HR, Finance
   • Governing: What holds the enterprise together: strategic planning

3. Three Types of Work

   • Value-Added: what customers will pay for
   • Non-Value- Added: work needed to support VA work, but customers will not pay
   • Waste: everything else

4. Why does waste exist?

   • Errors, rework,waiting,redundant activities, pointless work, work with unused outputs

5. Process Results enabled by

   • Process Improvement which requires
     • Process Redesign empowered by
       • Process Governance

6. Three Flavors of Process Improvement

   • Bottoms Up: Lean and Six Sigma
   • Process Redesign: L1 and L2 focus, cross functional
   • Business Process Reengineering: Big and bigger, crosses many boundaries, years

7. Process for Process Redesign

   • Mobilization
     • Diagnosis
       • Redesign
         • Transition

8. Process Owner

   • A senior individual with accountability and authority for the end-to-end performance of a process

Imagens e arquivos do mapa