Process

Process

1. 3 types of Process

   • Core Processes
     • This is the most important part of the company, the mission and objects for achieve. Activities to be carried Paragraph in an exemplary manner ensure continuous Competitiveness of a company.
     • Why do we care about process
   • Enabling Process
     • What the company need to be done. Know the entire proceess and the most important steps to get our mission.
   • Governing Processes
     • Business process management (BPM) tools can facilitate these activities while enabling organizations to react to fast changing business environments.

2. And Also the PROCESS Help you for...

   • What we Do
     • *Six Sigma *Improve *More Quality *Identify and Eliminate not Value Things *Make Money and succes
   • Recognize...
     • *Wastes *Errors *Rework (Definition of quality)*Redundant Activities *Pointless work.
   • We need a Better...
     • *Results *Process *Organization aline *Region *Processes *Design *Less Departments for more Work to Do.
       • And is very important know the critical radio: Value time VS elapsed time: VT/ET1

3. The Customer. We need to Focus all the process in what customers want. So we need to line the process for the customers

   • So.. Who is the CUSTOMER? is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration.
   • Why the customer Is always Right: http://www.huffingtonpost.com/alexander-kjerulf/top-5-reasons-customer-service_b_5145636.html

4. The process Owner

   • A process needs a good Leader: http://www.ted.com/talks/drew_dudley_everyday_leadership
   • Research for many persons and improving with an expert competitiors
   • Requeres many functions and skills: ability to delegate *Communication *Commitment *Honesty *Creativity

5. The process must be make in a type and work type in macro an micro level.

Imagens e arquivos do mapa