ITIL Management Practices

ITIL Management Practices

1. a set of organizational resources

   • designed for performing work or accomplishing an objective

2. are segregated into three parts

   • General management practices
     • is organized in
       • Information security management
       • Organizational change management
       • Risk management
       • Architecture management
       • Workforce and talent management
       • Strategy management
       • Project management
       • Service nancial management
       • Supplier management
       • Relationship management
       • Portfolio management
       • Measurement and reporting
       • Continual improvement
   • Service management practices
     • is organized in
       • Availability management
       • Business analysis
       • Capacity and performance management
       • Change control
       • Incident management
       • IT asset management
       • Monitoring and event management
       • Project management
       • Release management
       • Service catalogue management
       • Service conguration management
       • Service continuity management
       • Service design
       • Service desk
       • Service level management
       • Service request management
       • Service validation and testing
   • Technical management practices
     • is organized in
       • Deployment management
       • Infrastructure and platform Management
       • Software development and Management

3. influences

   • Focusing on fast delivery of IT services
   • ; both new and changed
   • in time

4. serves to

   • analyse the feedback on performance of IT service continually throughout its lifecycle

5. adapts

   • concepts of agility
     • for continual and fast improvement in IT services

6. Visualizing and dening

   • entire service lifecycle
     • from ideation
       • through creation and delivery
         • to consumption of services

7. Integrate

   • the product
     • service management practices