TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT

1. Approach to Training and Development

   • Analyze the needs of your audience
     • ability to engage your audience
     • increased attendance
     • deeper trust between trainer and trainee
   • Design the Training Experience
     • educational objectives
     • training title
     • training structure and outline
     • brief description of the training
     • method of delivery
   • Develop the Materials you Will Need
     • a well planned training session
     • confidence on the day of training
     • a reusable lesson plan
   • Implement The Training Experience
     • learners who remain engaged throughout the session
     • satisfied participants
     • the sharing of knowledge and skills that learners can apply in their workplace
   • Evaluate
     • targeted and engaging training
     • improved services

2. Components of a Training needs Assessment

   • Democratic Needs
     • are options for training that are preferred by employees or managers
     • programs that address these needs are likely to be accepted and desired by organization members
     • therefore democratic needs can be used to build support for training programs
   • Diagnostic Needs
     • focus on the factors that lead to effective performance and prevent performance problems
     • the goal is to determine how effective performance can be obtained
   • Analytical Needs
     • identify new and better ways to perform a task
     • these needs are usually discovered by intuition, insight, or expert consideration
   • Compliance Needs
     • are those mandated by law
     • these often deal with safety training and prevention of sexual harassment

3. Principles of Learning

   • Organizing
   • Clear Expectations
   • Fair and Credible Evaluations
   • Recognition of Accomplishment

4. Types of Training Methods

   • Technology based learning
     • basic pc based programs
     • interactive multimedia
     • web-based training programs
   • Simulators
   • On-the-job training
     • read the manual
     • observation, explanation, and practice
     • trainers go through the job description to explain the duties and answer questions