Importance of processes

Importance of processes

1. Impact

   • on products
   • on people
   • on the universe (everything is the result of a process work)
   • strategic impact
     • Performance, Rapidity (ex of Zara)

2. SIPOC

   • Supplier -> Input -> Process -> Output -> Customer

3. help organizations to succeed

   • Speed to market
   • cost management
   • customer happiness
   • innovation
   • rapid response to external turbulence

4. because of the context (turbulent world)

   • driving factors
     • intensified competition
     • global market places
     • smarter customers
     • new technologies
   • the new world
     • rapid pace of change
     • high levels of novelty
     • extreme complexity

5. example in a large organization

   • Time to conclude a contract with a customer
     • past process
       • 23 DAYS
     • better process
       • 4 HOURS

6. Payoff

   • Tactical
     • lower cost and higher customer satisfaction
   • strategic
     • long-term sustainability