Consumer Conflict

Consumer Conflict

1. Causes of Conflict

   • Bad Customer Service
   • Over-priced goods/services
   • Faulty or poor quality goods/services

2. Non-legislative ways of solving Consumer Conflict

   • Negotiation
   • Consumer Associations of Ireland
   • Trade Union

3. Legislative ways of solving Consumer Conflict

   • Sale of Goods & Supply of Services Act, 1980
     • Goods must be..
       • Of Merchantable Quality
       • Fit for Purpose
       • As Described
       • Conform to Sample
     • Services must be...
       • Provided by Skilled People
       • Materials Fit for Purpose
       • Goods Supplied of Merchantable Quality
       • Retailer Responsibility
   • Consumer Protection Act, 2007
     • Misleading Practices
     • Aggressive Practices
     • Prohibited Practices
     • NCA enforces this Act
   • Consumer Credit Act,1995

4. National Consumer Agency

   • Informs
   • Investigates
   • Enforces
   • Researches
   • Advocate
   • Advises
   • Consults

5. Small Claims Court

   • Handle Complaints
   • Listens & Issues a Judgement
   • Max. Claim €2k Pay €25 fee, Fill in form

6. Ombudsman for Public Sector

   • Deals with Complaints
   • Recommendation is not legally binding
   • www.ombudsman.gov.ie

7. Financial Services Ombudsman

   • William Prasifka
   • Decision is binding but may be appealed
   • Last Resort
   • www.financialombudsman.ie