Findings

Findings

1. Barriers and Challenges

   • Shortage of BI Developers
   • Investment Budget
   • External Barriers
     • New Technologies
     • The complexities of business data
   • Internal barriers
     • Lack of trust
     • Team closeness
     • Lack of awareness
     • No immediate benefit or reward

2. Activities and tools that facilitate knowledge sharing on an individual level

   • Activities
     • face-to-face communication
       • the meeting session
         • a lot of knowledge sharing and knowledge transfer
         • encourage challenge
     • formal training
       • enable knowledge creation
     • peer to peer knowledge sharing
     • On the job training
   • Tools
     • Communication tools
       • SAP Community network (SCN)
         • a lot of knowledge sharing
         • Q&A
       • Backlog
         • part1: keep project historical (easy to track the project)
     • Company websites
       • KM sites
     • case study

3. Activities and tools that facilitate knowledge creation on an individual level

   • Activities
     • meeting session
       • sparkling idea
     • formal training
       • a lot of knowledge transfer

4. Activities and tools that facilitate knowledge sharing on a team level

   • Activities
     • formal and informal communication
     • conference
     • the meeting session
   • Tools
     • Backlog
       • part1: keep project historical
         • assist developers to track their tasks
       • part2: web board for sharing knowledge
         • Q&A pages
     • Communication tools
       • Google talk
       • WhatsApp
       • LINE

5. Activities that facilitate knowledge creation on team level

   • Innovation contest
     • use existing knowledge and create new idea in team
   • the meeting session