Negotiation and Decision-Making

Negotiation and Decision-Making

1. Brainstorming

   • what is?
     • Generates new ideas to solve a given problem
   • Brainstorm Creator
     • Alex Faickney Osborn
   • Characteristics
     • Centralized Target
       • Defined Time Frame
   • Types
     • Direct
       • Induvidual
         • Star
     • Reverse
       • Figure

2. Kaoru Ishikawa

   • Ishikawa creator
     • Kaoru Ishikawa
   • Quality
     • Meetings with a group of employees from the same industry to discuss ways to improve quality
   • Contributions
     • 1. Flow chart
       • 2. Pareto diagram
         • 3. Fishbone, cause-effect or Ishikawa diagram
           • 4. Control chart
             • 5. Histogram
               • 6. Dispersion diagram
                 • 7. Statistical processes control

3. Pareto Chart

   • Creator
     • Vilfredo Ferderico Pareto
   • Aportations
     • Known for his contributions to the utilitarian theory of welfare, the theory of general equilibrium and the theory of income distribution.
       • Creator of concepts as relevant in the field of economic theory as Paretian efficiency, indifference curves. Making a contribution of tremendous value to the further development of microeconomics, marketing and the theory of choice.
   • Characteristics
     • It is a simple calculation technique.
       • Analyze the characteristics of a group and recognize the most important points within it to give them priority.
       • Look at the elements and focus your efforts towards a single goal.
         • It allows you to make objective decisions that are based on data and not on personal opinions.
         • Analyze the elements and the frequency with which each of the data occurs.

4. Decision Tree

   • What is
     • is a map of the possible outcomes of a series of related decisions
   • Creator
     • John Ross Quinlan
   • Benefits
     • You can better understand the risks and consequences of your decisions.
       • All questions can be answered with a decision tree, no matter how simple or complex.
         • It may be the fastest way to find the solution.
     • They are easy to understand and you can share it with others so that they can give their opinion.
   • #1. Start With an Idea
     • #2. Adds Opportunity and Decision Nodes
       • #3. Expand the diagram until you reach the end point
         • #4. Calculates tree Values
           • #5. Evaluates the results

5. Sytemic Aproach to Decision Making

   • History
     • The systemic approach emerges as a holistic alternative to study complex problems with a multidisciplinary, multi perspectivist
   • What is
     • A systematic approach makes it possible to prepare logical and effective measures, so that the decision making process.
   • Importance
     • Systems thinking is an essential method to strengthen the development of organizations.
   • Techniques
     • Circular questions: ask each participant their point of view about what they think and feel about the problem or their relationships with family
       • Restructuring and positive connotation: The positive interpretation allows to overcome the resistance that does not allow change, when the meaning
         • Tasks or guidelines: with the purpose of consolidating the changes acquired in the sessions and establishing different ways of relating.