Usability Heuristics

Usability Heuristics

1. System Status

   • Users have to be informed about what is going on.
     • • Predictable interactions create trust in the product as well as the brand.

2. Match Between the System and the Real World

   • The design should speak the users' language.
     • • Ensure that users can understand meaning without having to go look up a word’s definition.

3. User Control and Freedom

   • Users often perform actions by mistake.
     • They need a quick "exit" to leave the unwanted action.

4. Consistency and Standards

   • Jakob's Law states that people use digital products other than yours. Users set their expectations based on those.

5. Error Prevention

   • The best designs prevent problems from occurring.
     • Slips are unconscious errors caused by inattention.
     • Mistakes are errors based on a mismatch between the user’s mental model and the design.

6. Recognition Rather than Recall

   • Minimize the user's memory load by making elements, actions, and options visible.
     • • Let people recognize information in the interface.
       • Rather than forcing them to remember it.

7. Flexibility and Efficiency of Use

   • Allow users to customize frequent actions.
   • Provide accelerators like keyboard shortcuts and touch gestures.

8. Aesthetic and Minimalist Design

   • Interfaces should not contain information that is irrelevant or rarely needed.
     • Keep the content and visual design of UI focused on the essentials.

9. Help Users learn from Errors

   • Error messages should be expressed in plain language.
     • • Use traditional error-message visuals, like bold, red text.

10. Help and Documentation

    • It may be necessary to provide documentation to help users understand certain parts of the product.
    • Make sure that the help documentation is easy to search. Use "FAQ's" and/or forums.

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