Understanding and Defining Problems

Understanding and Defining Problems

1. Understanding Problems

   • Undesirable Situations
     • Who's problem is it?
       • Harmful Stereotypes
       • Communicating with People
         • Observation
           • Become part of the community
             • Experience the proplem
           • Time consuming
         • Conversation
           • Interview
             • Don't lead, assume, or confuse
             • Participant response bias
         • Research
           • Surveys
         • Define a focus
         • Establish Rapport
   • Complex with no solution
     • No average user
       • Customization to meet diversity

2. Defining Problems

   • Big pile of data
     • Patterns, Causation, Consequences, Changeable
       • Determine the user's goal
         • Designs may serve different goals
       • Who are we designing for
         • Personas
           • Must be valid
           • Need many
         • Scenarios
           • Specific, has goals, but no interaction
           • Claims analysis
           • Narrative
       • Create an argument
         • Persuasive & Logical
         • Scale of the problem
         • Consequences
         • Causality
   • Models
     • Boundary object between designers & stakeholders
       • Focusing design efforts