Training and Support users

Training and Support users

1. Internal and external users

   • Types of training
     • Induction training
     • Task based training
     • Skills based training
   • Extranet

2. Training users

   • Cost benefit issues
   • Training methods available
     • Personal Training
     • Courses
       • External courses away from the organ.
       • External trainer delivering inside organ
       • Internal trainer
       • one to one training
   • Other methods
     • Online tutorials
     • Training manuals
     • Computer based training

3. Supporting users

   • Software help files
   • User guides and manuals
   • On site technical/help desk
   • Existing user base
   • External assistance
     • External helpdesk
     • Email and chat support
     • Remote support
     • Call out support

4. Interfaces for customers

   • Bank customers
   • Patients in a doctor sugery
   • Online shopping