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Subjective Performance Criteria focus on personal characteristics

Objective performance Criteria

focus on performance outcomes

Attitude

Cooperation

Communication skills

dependability

enthusiasm

Initiative

Leadership skills

Honesty

Integrity

Attendance

Punctuality

Output i.e.

Number produced, Number rejected, Number of sales, value of sales.

Costs

Cost of production

Cost of sales

Advantages

Apparent universal application to do all jobs;

can use the same evaluation sheet for all employees'

Advantages

Quantifiable and measurable

Can be clearly defined

can be tied to specific targets

Easier to defend if subject to legal challenge

appears to be fair to all employees

Disadvantages

Criteria may be difficult to define

Criteria may measure the same/similar things;

May be perceived as subject to bias;

may be subject to varied interpretation

likely to be difficult to defend and more subject to legal challenge;

criteria may not be related to the job and/or job performance;

may be perceived as unfair and discriminatory

Disadvantages

May be resisted by employees and trade unions if poor performance results in disciplinary action or termination;

Criteria may not be related to job performance i.e punctuality

Criteria may be unfairly disadvantage some employees;

Ignores subjective criteria which may be critical to job performance

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