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Health Science 2 1.01

Health Science 2 1.02

What should a healthcare professional do if the patient's verbal and non-verbal messages are inconsistent? Ask questions to clarify During the change of shift, staff members from the out-going shift and in-coming shift meet for an update on the patients and their conditions. This reporting style is: team reporting Tiffany takes her time when giving Mrs. Kendal her treatments. She makes sure she answers all of Mrs. Kendall's questions about her care. Which communication process is Tiffany practicing? Education Dr. Jones restated and summarized Oscar's questions about his condition and plan of care. Oscar knew that his discomfort was respected by Dr. Jones. Dr. Jones was engaged in which part of the communication process? Active listening Frances asked Dr. Jones, "What is a hysterectomy?" Dr. Jones responds, "Removal of the uterus." Which part of the communication model does Frances's question represent? Message A student sends an e-mail to a friend, asking to meet earlier than planned. The friend replies "yes". Using the communication model, the friend's reply is: feedback What form of non-verbal communication would convey caring to a patient? Gently touching the patient's arm Which is an example of a physical barrier? Quadriplegic confined to a motorized wheelchair Mr. West and the surgeon were discussing a surgical procedure that was unfamiliar to Mr. West. Mr. West became very upset. Which communication barrier was present? Personal When reporting one-on-one to a team member about the status of patients, the LPN is using what form of communication? Oral Jerry is taking care of a hearing impaired patient. When he speaks with the patient, he should: face the patient and speak clearly in short sentences When Patricia's supervisor asked her to work in a different unit, Patricia refused and said, "I am not going to be picked on today." The supervisor did not get upset because she understood that Patricia's response was related to which influence on communication? Life experiences Bob says "Hello" to Marta as he walks past her. Marta smiles at Bob. Using the communication model, what is the feedback? Marta's smile A nine month old patient is crying and upset. The mother is holding and cuddling the patient. The communication strategy used by the mother is: personal Kimberly documented Sally's treatment on Mary's medical record. Kimberly understands that the medical record is a legal document and must be accurate. When Kimberly realized she made a mistake in documentation, she: amended Mary's record Joseph gives Marshall inhalation treatment every day. Marshall always asks a lot of questions. Joseph listens actively and is not critical of Marshall. Which communication process is Joseph practicing? Sense of partnership Jennifer is caring for a patient from another country. The patient wishes to perform ceremonial bathing. If this is not allowed, it is an example of which communication barrier? Cultural Mrs. Green suffered a stroke and is hearing impaired. John is completing an assessment of Mrs. Green in a small quiet room. Which strategy is John using to improve his communication? Environmental A newly graduated respiratory therapist is charting on his patient for the first time. It is important to remember that: the chart is a legal document John conducted an assessment of Mrs. Green in a large open gym area with several other patients. Which physical strategy could John use to improve communication? Provide a private treatment area When Mr. Bell is admitted for glaucoma surgery, he has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication? Physical A person makes descriptive movements with his/her hands. This is an example of what kind of communication? Non-verbal When Travis delivers a lunch tray to a visually impaired patient, he compares the location of the food to the face of a clock (peas at 9, meat at 12, etc). This is an example of which communication strategy? Physical, What is wrong with a nurse asking a 13-year-old girl if she has been NPO since midnight? The receiver may not understand the message. During a physical therapy session, the patient yells to the therapist, "That hurts!" Which part of the communication model is the therapist? Receiver