11838567
Descrição
Quiz por Rick Martin, atualizado more than 1 year ago
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Criado por Rick Martin
mais de 6 anos atrás
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Questão 1
Questão
What is the one pause condition for incident SLA ?
Responda
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awaiting <something>
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hold <something>
Questão 2
Questão
What are steps in a SLA ?
Responda
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Start, Pause, Stop
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Start, Hold, Stop
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Start, Hold, Stop, End
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Start, Pause, Stop, End
Questão 3
Questão
What does RITM stands for?
Responda
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Remote infrastructure Technology Manager
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Request Item to Move
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Request Item
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All above
Questão 4
Questão
In [blank_start]KB[blank_end] ,articles are grouped according to categories
Responda
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Knowledge base
Questão 5
Questão
Which of the following is data saved to ?
Responda
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Tables
-
Form
-
List
-
All
Questão 6
Questão
Knowledge process consists of:
Responda
-
Document creation
-
Approval and review from SMEs
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Publishing
-
All above
-
None
Questão 7
Questão
Where will you find option to edit a list ?
Responda
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List control
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Grid Control
Questão 8
Questão
Which of the following is not a valid field of type (for incident table) ?
Responda
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Currency
-
Long String
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Suggestion
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IP address
-
Audio
Questão 9
Questão
What is a CI?
Responda
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tangible
-
intangible
-
A CI is tangible and intangible
-
None
Questão 10
Questão
What application os available to all users ?
Responda
-
Change
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Incident
-
Facilities
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Self-Service
Questão 11
Questão
if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:
Responda
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Add Context
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Change Layout
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Make gauge
-
All above
Questão 12
Questão
Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow
Responda
-
I only
-
I & III
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II & III
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III only
Questão 13
Questão
Which of the following gets automatically captured in an update set:
Responda
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Table, schedules, forms
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Table, forms, data
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Table, forms, homepages
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Tables, forms, views
Questão 14
Questão
What does gs.print("Hello World") will do ?
Responda
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gs.print("Hello World") writes a message to system log and syslog table
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gs.print("Hello World") writes a message to system log
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gs.print("Hello World") writes a message to console browser
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gs.print("Hello World") writes a message to log manager
Questão 15
Questão
What is the purpose of an Order Guide?
An order guide gives customers an easy way to order multiple related items as a single request, It uses:
I . A single initial screen, where the customer fills in some initial information.
II . A set of selected catalog items based on conditions derived from the initial information.
Responda
-
I
-
II
-
Both I & II
-
Neither I & II
Questão 16
Questão
Which setting allows the user to view knowledge articles without logging in?
Responda
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ESS Role
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Public Setting
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View All
-
View all Role
Questão 17
Questão
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Responda
-
True
-
False
Questão 18
Questão
What steps will u take to load data from spreadsheet?
Responda
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load data, create transform map, transform
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load data, sync data, create transform map, transform
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sync data, create transform map, transform
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create transform map, transform
Questão 19
Questão
Links, buttons, context menu action belongs to?
Responda
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UI Action
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Table
-
Workflow
-
Roles
Questão 20
Questão
A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
Responda
-
True
-
False
Questão 21
Questão
An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs:
a. The condition must evaluate to true.
b. The script must evaluate to true or return an answer variable with the value of true.
c. The user must have one of the roles in the required roles list.
d . The other matching ACL rules for the object type must evaluate to true.
Responda
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a,b,c,d
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a,b,d,c
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d,a,b,c
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b,d,a,c
Questão 22
Questão
[blank_start]sys_id[blank_end] is a unique identifier for each record in a table
Responda
-
sys_id
Questão 23
Questão
How will you define a Service catalog workflow?
Responda
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Define Workflow properties, Define Workflow activities, Publish it.
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Define Workflow properties, Apply Notification, Publish it.
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Define Workflow activities, Define Workflow activities, Checkout.
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Define Workflow activities, Define Workflow activities, Publish it.
Questão 24
Questão
What does g_form.showErrorBox("field_name","Hello World") will do ?
Responda
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it will put "Hello World" in a error message below the specified field
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it will pop up windows with "Hello World" on the form.
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it will pop up windows with "Hello World" on the form and "Ok" button
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None of the above
Questão 25
Questão
What is the important factor to remember when a user is creating catalog variable?
Responda
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Catalog Variables are global by default.
-
Catalog Variables are visible to user only by default.
Questão 26
Questão
What are the workflow activities?
Responda
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approvals, conditions, notifications, task, timers, utilities
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group, conditions, notifications, task, timers, utilities
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roles, conditions, notifications, task, timers, utilities
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approvals, actions, notifications, task, timers, utilities
Questão 27
Questão
How is the application Navigator (left nav) populated onload?
Responda
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It is populated based on the role of the logged in user.
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It is populated based on the designation of the logged in user.
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It is populated based on the action of the logged in user.
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It is populated based on the theme of the logged in user.
Questão 28
Questão
If a split is added in a form, how many columns get created?
Responda
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1
-
2
-
3
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4
Questão 29
Questão
What are the workflow stages?
Responda
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Waiting for approval>fulfillment>delivery>completed
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Waiting for approval>delivery>fulfillment>completed
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Waiting for approval>stage>fulfillment>completed
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Waiting for approval>delivery>fulfillment>end
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Waiting for approval>delivery>stage>completed
Questão 30
Questão
What is true regarding Knowledge Base?
Responda
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In a Knowledge base, articles are grouped according to categories.
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In a Knowledge base, articles are not grouped according to categories.
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In a Knowledge base, articles are grouped according to models.
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In a Knowledge base, articles are not grouped according to models.
Questão 31
Questão
SLA, OLA and UC are configured in which module?
Responda
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SLM
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SOW
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Gauge
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Request
Questão 32
Questão
ACL is part of which security?
Responda
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Physical Security
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Contextual Security
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Compliance Security
Questão 33
Questão
What are the variables that you can add when you create a catalog item?
Responda
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Slush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
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single line text, multiline text, choice list, checkbox
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Slush bucket, multiple choices, additional category,
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Slush bucket, multiple choices, additional category,checkbox
Questão 34
Questão
How do you enhance Homepage performance in case of gauges?
To diagnose problems and improve homepage performance, administrators can:
1. Turn on homepage debugging
2. Troubleshoot slow REPORTS
Administrators can also tune homepage performance by configuring the properties described on the following pages:
3. Parallel homepage rendering
4. Homepage caching.
Responda
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1 & 3
-
1& 2 & 3
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1& 2 & 3 & 4
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1& 4 & 3
Questão 35
Questão
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
Responda
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Data policy
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Ui policy
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Validation policy
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Request policy
Questão 36
Questão
If prefix of Incident needs to be changed, which table should I refer?
Responda
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Number Maintenance table [sys_number].
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Incident Table prefix
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System Table prefix
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Manager Table prefix
Questão 37
Questão
[blank_start]Session[blank_end] is an Elevated Privileges
Responda
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Session
Questão 38
Questão
What is the purpose of a service catalog workflow?
Responda
-
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
-
To create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
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To create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
-
To create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Questão 39
Questão
Which field should be there in table that identifies that it should be captured in Update Sets?
update_synch attribute
Responda
- True
- False
Questão 40
Questão
What is Script Includes?
Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.
Responda
- True
- False
Questão 41
Questão
DB name for custom table?
Responda
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u_tbl
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a_tbl
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table_u
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table__c
Questão 42
Questão
onChange client script runs on ...
Responda
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Change in the value of a particular field
-
Change in the value of all field
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Change in the value of a particular form
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Change in the value of a particular list
Questão 43
Questão
ACL is applied on ?
Responda
-
User
-
Groups
-
Applications/Modules
-
Table and field in table
Questão 44
Questão
Which of the following is possible via an inbound action?
Responda
-
schedule a job
-
sends an email notification
-
modifying existing records
Questão 45
Questão
Which among the following is true regarding tables?
Responda
-
You can delete the tables starting with "u_" permanently.
-
You cannot delete the tables starting with "u_" permanently.
Questão 46
Questão
SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.
Responda
- True
- False
Questão 47
Questão
KB articles are referred in which modules below ?
Responda
-
News
-
Service Catalog
-
Inc
-
Change
Questão 48
Questão
What does the order field in service catalog do?
Responda
-
It displays the catalog item in the ascending order of this value.
-
It displays the catalog item in the decending order of this value.
Questão 49
Questão
for an incident form when saved
Responda
-
Additional comments get copied to work notes
-
work notes get copied to activity log
-
work notes get overwritten
Questão 50
Questão
Shortcut to approve a Service Request?
Responda
-
Email
-
My Request
-
By calling to helpdesk
-
None
Questão 51
Questão
Which of the following is true regarding roles?
Responda
-
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
-
Roles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
-
Roles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
-
Roles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
Questão 52
Questão
Which one on homepage will access knowlegde ?
Responda
-
News
-
Catalog item
-
Report
-
All
Questão 53
Questão
If workflow is not published, only checked out will it be captured in update sets?
Responda
-
No, only published workflows are captured in update sets.
-
Yes, it will be captured in update sets
Questão 54
Questão
Which is the Parent table for incident, change and problem?
Responda
-
Itil table
-
Task table
-
ITSM table
-
SN table
Questão 55
Questão
Which of the following is true?
Responda
-
When moved from left to right slush bucket, reference fields become bold
-
System tables cannot be deleted
-
Deleted system tables will be created again during an instance upgrade
Questão 56
Questão
Upgrade of instance, which is true?
Responda
-
As an SN Admin, you will manually do it
-
It happens once in a year at 8 pm
-
Customizations are lost
Questão 57
Questão
What is condition contains? Ans:
Responda
-
a field,an operator and a value
-
a parameter, an operator and a value
-
a field,an parameter and a value
-
a field,an operator and a parameter
Questão 58
Questão
What is the important factor to remember when a user is creating catalog variable?
Catalog Variables are global by default.
Responda
- True
- False
Questão 59
Questão
What is the purpose of a service catalog workflow?
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Responda
- True
- False
Questão 60
Questão
What is SSO integration? Single sign on for multiple applications
Responda
- True
- False
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