Quiz
Servicenow SysAdmin
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Questions in this quiz (60)
1What is the one pause condition for incident SLA ?
- Aawaiting <something>
- Bhold <something>
2What are steps in a SLA ?
- AStart, Pause, Stop
- BStart, Hold, Stop
- CStart, Hold, Stop, End
- DStart, Pause, Stop, End
3What does RITM stands for?
- ARemote infrastructure Technology Manager
- BRequest Item to Move
- CRequest Item
- DAll above
4In [blank_start]KB[blank_end] ,articles are grouped according to categories
- AKnowledge base
5Which of the following is data saved to ?
- ATables
- BForm
- CList
- DAll
6Knowledge process consists of:
- ADocument creation
- BApproval and review from SMEs
- CPublishing
- DAll above
- ENone
7Where will you find option to edit a list ?
- AList control
- BGrid Control
8Which of the following is not a valid field of type (for incident table) ?
- ACurrency
- BLong String
- CSuggestion
- DIP address
- EAudio
9What is a CI?
- Atangible
- Bintangible
- CA CI is tangible and intangible
- DNone
10What application os available to all users ?
- AChange
- BIncident
- CFacilities
- DSelf-Service
11if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:
- AAdd Context
- BChange Layout
- CMake gauge
- DAll above
12Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow- AI only
- BI & III
- CII & III
- DIII only
13Which of the following gets automatically captured in an update set:
- ATable, schedules, forms
- BTable, forms, data
- CTable, forms, homepages
- DTables, forms, views
14What does gs.print("Hello World") will do ?
- Ags.print("Hello World") writes a message to system log and syslog table
- Bgs.print("Hello World") writes a message to system log
- Cgs.print("Hello World") writes a message to console browser
- Dgs.print("Hello World") writes a message to log manager
15What is the purpose of an Order Guide?
An order guide gives customers an easy way to order multiple related items as a single request, It uses:
I . A single initial screen, where the customer fills in some initial information.
II . A set of selected catalog items based on conditions derived from the initial information.- AI
- BII
- CBoth I & II
- DNeither I & II
16Which setting allows the user to view knowledge articles without logging in?
- AESS Role
- BPublic Setting
- CView All
- DView all Role
17Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
- ATrue
- BFalse
18What steps will u take to load data from spreadsheet?
- Aload data, create transform map, transform
- Bload data, sync data, create transform map, transform
- Csync data, create transform map, transform
- Dcreate transform map, transform
19Links, buttons, context menu action belongs to?
- AUI Action
- BTable
- CWorkflow
- DRoles
20A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
- ATrue
- BFalse
21An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs:
a. The condition must evaluate to true.
b. The script must evaluate to true or return an answer variable with the value of true.
c. The user must have one of the roles in the required roles list.
d . The other matching ACL rules for the object type must evaluate to true.- Aa,b,c,d
- Ba,b,d,c
- Cd,a,b,c
- Db,d,a,c
22[blank_start]sys_id[blank_end] is a unique identifier for each record in a table
- Asys_id
23How will you define a Service catalog workflow?
- ADefine Workflow properties, Define Workflow activities, Publish it.
- BDefine Workflow properties, Apply Notification, Publish it.
- CDefine Workflow activities, Define Workflow activities, Checkout.
- DDefine Workflow activities, Define Workflow activities, Publish it.
24What does g_form.showErrorBox("field_name","Hello World") will do ?
- Ait will put "Hello World" in a error message below the specified field
- Bit will pop up windows with "Hello World" on the form.
- Cit will pop up windows with "Hello World" on the form and "Ok" button
- DNone of the above
25What is the important factor to remember when a user is creating catalog variable?
- ACatalog Variables are global by default.
- BCatalog Variables are visible to user only by default.
26What are the workflow activities?
- Aapprovals, conditions, notifications, task, timers, utilities
- Bgroup, conditions, notifications, task, timers, utilities
- Croles, conditions, notifications, task, timers, utilities
- Dapprovals, actions, notifications, task, timers, utilities
27How is the application Navigator (left nav) populated onload?
- AIt is populated based on the role of the logged in user.
- BIt is populated based on the designation of the logged in user.
- CIt is populated based on the action of the logged in user.
- DIt is populated based on the theme of the logged in user.
28If a split is added in a form, how many columns get created?
- A1
- B2
- C3
- D4
29What are the workflow stages?
- AWaiting for approval>fulfillment>delivery>completed
- BWaiting for approval>delivery>fulfillment>completed
- CWaiting for approval>stage>fulfillment>completed
- DWaiting for approval>delivery>fulfillment>end
- EWaiting for approval>delivery>stage>completed
30What is true regarding Knowledge Base?
- AIn a Knowledge base, articles are grouped according to categories.
- BIn a Knowledge base, articles are not grouped according to categories.
- CIn a Knowledge base, articles are grouped according to models.
- DIn a Knowledge base, articles are not grouped according to models.
31SLA, OLA and UC are configured in which module?
- ASLM
- BSOW
- CGauge
- DRequest
32ACL is part of which security?
- APhysical Security
- BContextual Security
- CCompliance Security
33What are the variables that you can add when you create a catalog item?
- ASlush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
- Bsingle line text, multiline text, choice list, checkbox
- CSlush bucket, multiple choices, additional category,
- DSlush bucket, multiple choices, additional category,checkbox
34How do you enhance Homepage performance in case of gauges?
To diagnose problems and improve homepage performance, administrators can:
1. Turn on homepage debugging
2. Troubleshoot slow REPORTS
Administrators can also tune homepage performance by configuring the properties described on the following pages:
3. Parallel homepage rendering
4. Homepage caching.- A1 & 3
- B1& 2 & 3
- C1& 2 & 3 & 4
- D1& 4 & 3
35What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
- AData policy
- BUi policy
- CValidation policy
- DRequest policy
36If prefix of Incident needs to be changed, which table should I refer?
- ANumber Maintenance table [sys_number].
- BIncident Table prefix
- CSystem Table prefix
- DManager Table prefix
37[blank_start]Session[blank_end] is an Elevated Privileges
- ASession
38What is the purpose of a service catalog workflow?
- ATo create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
- BTo create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
- CTo create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
- DTo create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
39Which field should be there in table that identifies that it should be captured in Update Sets?
update_synch attribute- ATrue
- BFalse
40What is Script Includes?
Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.- ATrue
- BFalse
41DB name for custom table?
- Au_tbl
- Ba_tbl
- Ctable_u
- Dtable__c
42onChange client script runs on ...
- AChange in the value of a particular field
- BChange in the value of all field
- CChange in the value of a particular form
- DChange in the value of a particular list
43ACL is applied on ?
- AUser
- BGroups
- CApplications/Modules
- DTable and field in table
44Which of the following is possible via an inbound action?
- Aschedule a job
- Bsends an email notification
- Cmodifying existing records
45 Which among the following is true regarding tables?
- AYou can delete the tables starting with "u_" permanently.
- BYou cannot delete the tables starting with "u_" permanently.
46 SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.
- ATrue
- BFalse
47KB articles are referred in which modules below ?
- ANews
- BService Catalog
- CInc
- DChange
48What does the order field in service catalog do?
- AIt displays the catalog item in the ascending order of this value.
- BIt displays the catalog item in the decending order of this value.
49 for an incident form when saved
- AAdditional comments get copied to work notes
- Bwork notes get copied to activity log
- Cwork notes get overwritten
50Shortcut to approve a Service Request?
- AEmail
- BMy Request
- CBy calling to helpdesk
- DNone
51Which of the following is true regarding roles?
- ARoles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
- BRoles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
- CRoles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
- DRoles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
52Which one on homepage will access knowlegde ?
- ANews
- BCatalog item
- CReport
- DAll
53 If workflow is not published, only checked out will it be captured in update sets?
- ANo, only published workflows are captured in update sets.
- BYes, it will be captured in update sets
54Which is the Parent table for incident, change and problem?
- AItil table
- BTask table
- CITSM table
- DSN table
55Which of the following is true?
- AWhen moved from left to right slush bucket, reference fields become bold
- BSystem tables cannot be deleted
- CDeleted system tables will be created again during an instance upgrade
56Upgrade of instance, which is true?
- AAs an SN Admin, you will manually do it
- BIt happens once in a year at 8 pm
- CCustomizations are lost
57What is condition contains? Ans:
- Aa field,an operator and a value
- Ba parameter, an operator and a value
- Ca field,an parameter and a value
- Da field,an operator and a parameter
58What is the important factor to remember when a user is creating catalog variable?
Catalog Variables are global by default.- ATrue
- BFalse
59What is the purpose of a service catalog workflow?
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.- ATrue
- BFalse
60What is SSO integration? Single sign on for multiple applications
- ATrue
- BFalse
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- Quiz on Servicenow SysAdmin, created by Rick Martin on 04/01/2018.
- Author
- Rick Martin
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