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Business Communications Practice #1

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9-12 FBLA Business Communications Quiz sobre Business Communications Practice #1, criado por Connie Westcott em 21-04-2018.
Connie Westcott
Quiz por Connie Westcott, atualizado more than 1 year ago
Connie Westcott
Criado por Connie Westcott aproximadamente 6 anos atrás
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Resumo de Recurso

Questão 1

Questão
Effective listening requires an open mind.
Responda
  • True
  • False

Questão 2

Questão
Repeating the subject line information in the first sentence of a memo or e-mail is redundant and should be avoided.
Responda
  • True
  • False

Questão 3

Questão
Because an application letter is a persuasive letter, organize it as you would a sales letter.
Responda
  • True
  • False

Questão 4

Questão
Good listening skills can improve speaking skills.
Responda
  • True
  • False

Questão 5

Questão
Most people remember what they hear much longer than what they see.
Responda
  • True
  • False

Questão 6

Questão
In the closing of an oral presentation, you should summarize main points.
Responda
  • True
  • False

Questão 7

Questão
A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.
Responda
  • True
  • False

Questão 8

Questão
The central idea of the message is the same as the purpose of the message.
Responda
  • True
  • False

Questão 9

Questão
The proofreader's mark # means that a number needs to be inserted.
Responda
  • True
  • False

Questão 10

Questão
Though people around the world speak different languages, nonverbal communications, such as gestures and facial expressions, generally have the same meaning.
Responda
  • True
  • False

Questão 11

Questão
In an active voice, the subject of the sentence performs the action of the verb.
Responda
  • True
  • False

Questão 12

Questão
In positive responses, the main idea of the letter comes before the letter's supporting information.
Responda
  • True
  • False

Questão 13

Questão
Nonverbal messages cannot stand alone or accompany verbal messages.
Responda
  • True
  • False

Questão 14

Questão
Authorities generally agree that speaking is the weakest link in oral communication.
Responda
  • True
  • False

Questão 15

Questão
Proofreading the hard copy, even after proofing on screen, helps guarantee the accuracy of a document.
Responda
  • True
  • False

Questão 16

Questão
The "strong slot" in a sentence is at the beginning of the sentence.
Responda
  • True
  • False

Questão 17

Questão
Nonverbal language reflects the values of the culture to which it belongs.
Responda
  • True
  • False

Questão 18

Questão
Primary research is typically undertaken after conducting a review of secondary data.
Responda
  • True
  • False

Questão 19

Questão
The audience for most business writing is seldom neutral.
Responda
  • True
  • False

Questão 20

Questão
The grapevine is no more and no less accurate than any other communication.
Responda
  • True
  • False

Questão 21

Questão
colleague, congradulate, harass
Responda
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Questão 22

Questão
prevelent, calender, mathmatics
Responda
  • 0 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 2 misspelled words

Questão 23

Questão
mileage, exaggerate, efficiency
Responda
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Questão 24

Questão
beneficial, tarriff, serviceable
Responda
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Questão 25

Questão
dictionery, competant, witholding
Responda
  • 1 misspelled words
  • 2 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Questão 26

Questão
impatient, interceed, lible
Responda
  • 0 misspelled words
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words

Questão 27

Questão
If nonverbal cues and verbal messages conflict, the receiver will likely
Responda
  • believe the verbal message.
  • believe the nonverbal cue.
  • stop believing anything that is said.
  • leave the room.

Questão 28

Questão
A proofreader's mark of three lines drawn under a letter or word means
Responda
  • omit.
  • leave as is.
  • capitalize.
  • move.

Questão 29

Questão
A way to encourage feedback from listeners when you are giving instructions is to
Responda
  • keep talking unless you see that the listeners are confused.
  • pause.
  • repeat the instructions immediately.
  • wait until all instructions have been given.

Questão 30

Questão
Which of the following is not true of nonverbal communication?
Responda
  • Nonverbal messages can be avoided.
  • Nonverbal messages may have different meanings for different people.
  • Nonverbal messages can contradict the accompanying verbal message.
  • Nonverbal messages may be intentional or unintentional.

Questão 31

Questão
Many bad listening habits develop becuase
Responda
  • people hear more slowly than most people speak.
  • people hear more quickly than most people speak.
  • body language interferes with the speaker's message.
  • of lack of preparation for communication with others.

Questão 32

Questão
In delivering an oral presentation, the most important consideration is that the
Responda
  • content is secondary to the delivery style.
  • technologically advanced presenter must use presentation software.
  • content is accurate.
  • content is humorous.

Questão 33

Questão
Body language
Responda
  • is very similar in most cultures.
  • includes facial expressions and gestures.
  • is always complex to read.
  • is easy to interpret because each symbol has only one meaning.

Questão 34

Questão
Emphasizing positive aspects in any speaking situation
Responda
  • may make listeners uncomfortable.
  • make make listeners suspicious.
  • is not necessarily the best presentation strategy.
  • is good business practice.

Questão 35

Questão
Visuals and handouts for an oral presentation should be
Responda
  • used only for presentations of more than 20 minutes.
  • appropriately designed and distributed, if used.
  • kept to a minimum so that attention will be focused on the speaker.
  • professionally prepared so there are no errors.

Questão 36

Questão
You will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should
Responda
  • enunciate precisely and speak more slowly than normal.
  • speak as you normally would in a business setting.
  • eliminate body language because it may be offensive.
  • use humor generously to break the ice.

Questão 37

Questão
When visuals are used effectively, the audience will
Responda
  • retain the message for a longer time.
  • take better notes.
  • participate more freely in discussion.
  • look at the visuals instead of listening to the presentation.

Questão 38

Questão
What part of the face provides the most nonverbal feelings?
Responda
  • The color of the face
  • The lips
  • The mouth
  • The eyes

Questão 39

Questão
Which of the following is the best beginning to a letter asking for a completion of a survey?
Responda
  • Imagine yourself in a prestigious luxury car, tailored to your individual preferences.
  • Complete this survey about luxury cars, and you'll receive a $100 gift certificate.
  • I am conducting a market survey and would like your opinion on luxury cars.
  • Please complete the enclosed survey about luxury cars; return it in the envelope.

Questão 40

Questão
E-mail and phone messages are used
Responda
  • in place of business letters.
  • to communicate to colleagues in your office.
  • to communicate quickly.
  • to communicate large pieces of information.

Questão 41

Questão
E-mail messages should be written
Responda
  • when you don't have time to write a letter.
  • in a format like a memo.
  • when you already know the person.
  • when you don't expect an answer.

Questão 42

Questão
Linda sends a short report to top management including the plant where she works about her findings on the attitudes of workers on the job. Which of the following formats should Linda use?
Responda
  • Letter format
  • Form report
  • A formal report format
  • Memo format

Questão 43

Questão
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
Responda
  • all employees will need to stop working at the same time.
  • everyone will have a written record of the new policies.
  • Curtis can immediately get feedback from the employees.
  • the employees will abide by all of the policies.

Questão 44

Questão
An application letter should be organized as a
Responda
  • persuasive message.
  • routine message.
  • special letter.
  • good news message.

Questão 45

Questão
Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing?
Responda
  • The order number
  • Copy notation
  • The greeting
  • The inquiry

Questão 46

Questão
Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."
Responda
  • Dangling modifier
  • Passive voice
  • Redundancy
  • Expletive

Questão 47

Questão
A thank-you letter following a job interview
Responda
  • is a professional courtesy expected only for executive-level positions.
  • should not mention the expected call or letter that will convey the employer's decision.
  • should be sent even if you have decided the position was not right for you.
  • is written in inductive order.

Questão 48

Questão
Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information?
Responda
  • Business letter
  • Report
  • Memo
  • E-mail

Questão 49

Questão
Reference initials in a letter
Responda
  • may reflect the initials of all people involved in the creation of a letter.
  • always appear as the very last item in the letter.
  • must be included on every business letter.
  • consist of the capital letter initials of the person who authored the letter.

Questão 50

Questão
A report usually starts with
Responda
  • a tabulation of details included.
  • the reason for writing the report.
  • a presentation of the facts.
  • the conclusion based on the facts.

Questão 51

Questão
The subject line
Responda
  • directs a letter to a specific person.
  • sets the stage for the receiver to understand the message.
  • provides a record of how the letter was sent.
  • is used only when composing electronic (e-mail) messages.

Questão 52

Questão
Which sentence mot correctly applies effective writing principles?
Responda
  • You should have completed a credit application.
  • If you don't return our calls, we can't help you.
  • Your savings start earning interest on the day of deposit.
  • Your order will be delayed because its size was quite unusual.

Questão 53

Questão
Which word has the unfavorable tone?
Responda
  • Inexpensive
  • Bargain
  • Cheap
  • Lower-price

Questão 54

Questão
Which phrase or statement best reflects elements of effective writing?
Responda
  • Thank you in advance, I remain ...
  • Enclosed please find ...
  • Kindly be advised ...
  • Here is the bulletin.

Questão 55

Questão
When initially reading a document for content, which question should not be considered?
Responda
  • Are any words or groups of words repeated?
  • Are there any missing words?
  • Are the margins correct?
  • Does the material make sense?

Questão 56

Questão
Which set of words would be detected by the spell check feature on your computer?
Responda
  • Walk, walke
  • Effect, affect
  • An, and
  • Form, from

Questão 57

Questão
Which of the following is not a proofreading technique?
Responda
  • Rely only on the spelling and grammar checker on your computer
  • Read aloud
  • Read slowly
  • Read the paper backwards

Questão 58

Questão
Following the first draft of a document, the editor must apply the following techniques except
Responda
  • how to organize the material that remains.
  • how to adjust the wording so as to achieve the objective.
  • verifying correct punctuation.
  • what material should be added or left out.

Questão 59

Questão
Chad sat at his computer this morning, and made a preliminary draft of his speech.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 60

Questão
We will, of course, attempt to complete the Gulf Shores Project by the deadline; but, as you know, we have had several delays.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 61

Questão
Judy attended UVA for her first two years then she transferred to Va Tech to complete her bachelor's degree.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 62

Questão
However fast the train may go, a plane is still faster.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 63

Questão
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 64

Questão
The rule that I consider most important is found on page 5.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 65

Questão
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
Responda
  • A) The sentence has incorrect punctuation.
  • B) The sentence has correct punctuation.

Questão 66

Questão
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 67

Questão
Relatively few of your classes, however, are held in the Tanner Building.
Responda
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Questão 68

Questão
We discovered that those kind of form letters do not get results. Did you see the picture of President Bush and myself in Newsweek?
Responda
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Questão 69

Questão
None of the damage to the materials is covered by insurance. Neither the manager nor the staff members has heard about the merger.
Responda
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Questão 70

Questão
Being that the meeting starts in an hour, we must leave immediately. Corporate headquarters is being moved to Seattle
Responda
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.

Questão 71

Questão
This month's sales figures are better than last month's. Who's telephone was reported out of order?
Responda
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.

Questão 72

Questão
Of us all, you are in the most advantageous position. Every letter and report is used to increase company visibility.
Responda
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.

Questão 73

Questão
Being accurate is more important than to be speedy. IBM wants its staff to follow these new regulations.
Responda
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Questão 74

Questão
What would management do if us technicians went on strike? My supervisor does not write very good
Responda
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.

Questão 75

Questão
Mr. Tokheim said that it was not him who suggested the change. Two senators-elect will be on the program.
Responda
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.

Questão 76

Questão
I wish I were as knowledgeable as Mr. Dunahee. Unless they are enforced, there is no point in laying down any rules.
Responda
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Questão 77

Questão
You should not feel badly about missing the meeting. Both Ms. Blank and Mr. South are to be promoted.
Responda
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.

Questão 78

Questão
The most __________________ way to improve spelling is to improve pronunciation.
Responda
  • effective
  • affective

Questão 79

Questão
Linda Cate was _____________________ the telecommunications specialist with Xerox.
Responda
  • formerly
  • formally

Questão 80

Questão
Our CEO is never ____________ to suggestions for cutting costs.
Responda
  • averse
  • adverse

Questão 81

Questão
Does the new ______________ show the company's Web address?
Responda
  • stationery
  • stationary

Questão 82

Questão
Can you _______________ a method for polling customer opinion?
Responda
  • devise
  • device

Questão 83

Questão
In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.
Responda
  • compliment
  • complement

Questão 84

Questão
Can you name the ___________ of Alabama?
Responda
  • capitol
  • capital

Questão 85

Questão
Every punctuation rule and grammar ___________ has been mastered by our editors.
Responda
  • principle
  • principal

Questão 86

Questão
That's an interesting idea, but I have an ______________ different proposal.
Responda
  • altogether
  • all together

Questão 87

Questão
A large ______________ of our employees must file federal tax forms before the end of the fiscal year.
Responda
  • percentage
  • percent

Questão 88

Questão
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed.D., or a D.D.S.?
Responda
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization.

Questão 89

Questão
All students are required to take Personal Finance before they can receive a bachelor of science or bachelor of arts degree.
Responda
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization

Questão 90

Questão
For the answer to exercise 6, see unit 9, page 278.
Responda
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Questão 91

Questão
Are the application letter and resume to be submitted in a Manila folder?
Responda
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Questão 92

Questão
The state of Florida sometimes experiences freezing Winter weather.
Responda
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Questão 93

Questão
The Federal Reserve Board will be meeting in the state of Washington.
Responda
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Questão 94

Questão
How many errors? February 21, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
Responda
  • 1 error
  • 3 or more errors
  • 2 errors
  • 0 errors

Questão 95

Questão
How many errors? Dear Mr. Johnson;
Responda
  • 2 errors
  • 0 errors
  • 3 or more error
  • 1 error

Questão 96

Questão
How many errors? We are pleased to enclose your new Lenox Square credit card. You may use these
Responda
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Questão 97

Questão
How many errors? card in both our Lenox Square and Buckhead location. Since you have such a fine
Responda
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Questão 98

Questão
credit record you will be able to charge as much $4,000.00 of our impeccably-tailored clothing and accessories.
Responda
  • 2 errors
  • 3 or more errors
  • 0 errors
  • 1 error

Questão 99

Questão
How many errors? Hour annual spring sale starts on april 31. A broshure describing our exciting bargans
Responda
  • 0 errors
  • 2 errors
  • 1 error
  • 3 or more errors

Questão 100

Questão
are enclosed, too.
Responda
  • 0 errors
  • 3 or more errors
  • 1 error
  • 2 errors

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