Credico Regulations & Compliance Test

The Australian Consumer Law provides a set of national laws that cover door to door sales, which gives the consumer specific protections except

What is the first thing an agent should do when a customer answers the door?

If the customer firmly asks you to leave, what should you do?

Joe is a sales agent and is finishing for the day. On the way to his car, he knocks one last door at 6.05 pm. The customer answers the door, she has a young child with her and a baby that is crying in the background. What is wrong with this scenario in terms of Australian Consumer Law?

Does the following statement by sales agent would constitute a breach of ACL - "All of your neighbours have signed up and Jenny you next door neighbour has paid $200.00".

Does the following statement by sales agent would constitute a breach of ACL - "Please sign because if I don't get this sale, I will be sacked".

Does the following statement by sales agent would constitute a breach of ACL - "I understand you need to speak to your partner, so just sign here because it will let my boss know I visited you and I will not process the sale until you call me tomorrow".

Does the following statement by sales agent would constitute a breach of ACL - "Don't worry if you are not sure, just sign here for info with no obligation and the supplier will contact you anyway before proceeding".

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must leave immediately if asked to and not return for 10 days.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must inform the consumer of their right to cancel the contract without penalty within 10 business days if the consumer changes their mind.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must force the customer to make a decision and sign an agreement with the sales agent.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can request or accept payment from a consumer during cooling off period.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can target disadvantaged or vulnerable customers using high pressure sales tactics.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must provide a consumer with an agreement to sign that contains detailed information on product purchased, terms in full, the total cost, agent's and seller's contact details.

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must not provide cancellation notice to customer to cancel the agreement.