3135243
Descrição
Quiz por rubenetulodii, atualizado more than 1 year ago
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Criado por rubenetulodii
mais de 8 anos atrás
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Questão 1
Questão
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.
Responda
- True
- False
Questão 2
Questão
System used to gain access to CFG environment. Contains all tools needed to service callers.
Responda
-
Citrix
-
XenApp
-
Active Directory
-
Active Role Server (ARS)
Questão 3
Questão
CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.
Responda
-
AD Web Tool
-
Active Directory
-
Touchpoint
-
Citrix
Questão 4
Questão
Top 3 Browsers used as of today?
Responda
-
Chrome
-
Firefox
-
Internet Explorer
-
Safari
Questão 5
Questão
CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.
Responda
- True
- False
Questão 6
Questão
During Branch Support Calls, agents are expected to talk with:
Responda
-
Tellers
-
Teller Managers
-
Bankers
-
Banker Managers
Questão 7
Questão
Branch Machines do have Shared Drive Access.
Responda
- True
- False
Questão 8
Questão
Once machine is booted up only application the user will see is the Retail Page.
Responda
- True
- False
Questão 9
Questão
Naming Standard for ALL workstations:
WPWKIL001129800 (IL - ____________)?
Responda
-
Illinois
-
Indiana
-
Idaho
-
India
Questão 10
Questão
_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.
Responda
-
Active Directory
-
ARS
-
Touchpoint
-
Retail Home Page
Questão 11
Questão
CFG Email policies does not allow to send or receive emails.
Send/Receive max = 5MB
Default mailbox size 1000MB.
Responda
- True
- False
Questão 12
Questão
__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.
Responda
-
Bank Leads
-
Rapid Response
-
Active Directory Roles
-
Active Directory
Questão 13
Questão
Teller application is used for deposit/withdraw of accounts
Teller application connects to the teller server located in the branch. Works with host.
Teller server is Windows XP Server
Responda
- True
- False
Questão 14
Questão
Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.
Responda
-
Virtual Computing System
-
ARS
-
Active Directory
-
HP Service Manager 9
Questão 15
Questão
3 Parts to the Passbook
Responda
-
Printer
-
Pinpad
-
Systech Device
-
Hub
Questão 16
Questão
Tool used for verifying user's challenge information before resetting a password.
Responda
-
Psynch
-
Voice Trust
-
Tira
-
VCS
Questão 17
Questão
Citizens End User Support Toll Free Number
Responda
-
1-800-821-6117
-
1-888-777-2592
-
1-888-511-2191
-
1-888-716-4822
Questão 18
Questão
Tool used to reset passwords for the FMF Verify application.
Responda
-
ARS
-
CLCS
-
Accurint
-
AD
Questão 19
Questão
EPOC stands for Eastern Providence Operations Center
Responda
- True
- False
Questão 20
Questão
BCP stans for Business Continuity Plan
Responda
- True
- False
Questão 21
Questão
Name some Key Commercial Banking Products & Services of CFG
Responda
-
Asset Finance (including leasing)
-
Commercial Lending
-
Not For Profit
-
Commercial Deposit Services
Questão 22
Questão
Branch Machines are connected only to the Branch Domain
Responda
- True
- False
Questão 23
Questão
CAL stands for?
Responda
-
Customer Assistance Line
-
Customer Award Line
-
Customer Air Line
-
Customer Acceptance Line
Questão 24
Questão
When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.
Responda
-
Clear Internet Cache
-
Clear Browsing History
-
Reset Internet Explorer Settings
-
Relaunch Internet Explorer
Questão 25
Questão
CLIK2 is a local based application used by Branch users as their Knowledge Base
Responda
- True
- False
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