3906515
Descrição
Quiz por nadia_delorme, atualizado more than 1 year ago
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Criado por nadia_delorme
mais de 8 anos atrás
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Questão 1
Questão
Which of these factors is a tangible feature of quality ?
Responda
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a) durability
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b) exclusiveness
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c) image
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d) reputation
Questão 2
Questão
Which of these factors is an intangible feature of quality ?
Responda
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a) additional features
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b) after-sales service
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c) brand
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d) reliability
Questão 3
Questão
Which of the following is often a cost of poor quality ?
Responda
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a) positive word-of-mouth recommendation
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b) more claims on warranties
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c) lower level of scraps
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d) higher customer satisfaction
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