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Customer Service Lección Saber

Descrição

The dialogue is here https://leccionsaber.blogspot.com/2024/06/vocabulario-de-call-center-ebay-payments.html
Lección Saber
Quiz por Lección Saber, atualizado more than 1 year ago
Lección Saber
Criado por Lección Saber mais de 2 anos atrás
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Resumo de Recurso

Questão 1

Questão
What was the initial problem the customer mentioned?
Responda
  • she couldn't hear the representative.
  • she had an issue with her order.
  • she did not have the tracking number.

Questão 2

Questão
What did the representative ask the customer to do after saying she could barely hear her?
Responda
  • Repeat her issue.
  • Speak a little louder.
  • Provide the tracking number.

Questão 3

Questão
What potential delay did the customer service representative mention?
Responda
  • Issues with the carrier.
  • A problem with the shipping label.
  • Adjustments due to daylight saving time.

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