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H&T Practice Final #2
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Perguntas do quiz (100)
1What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?
- APatience and empathy
- BInitiative and indifference
- CInflexibility and self-confidence
- DEnthusiasm and passive listening
2What skill is important for successful professional in the hospitality and tourism industry to possess?
- ACreativity
- BDelegation
- CCommunication
- DMathematical
3Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?
- AContacting buyers
- BVisiting attractions
- CWorking with people
- DPlanning conferences
4Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?
- AWellness Council of America
- BMeeting Professionals International
- CThe National Restaurant Association
- DAssociation for Convention Operations Management
5Which of the following is a component of the lodging industry?
- ACampsites
- BLandmarks
- CTravel agencies
- DConvention Centers
6A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?
- AEcotourism
- BEdutourism
- CAgritourism
- DVoluntourism
7Which of the following are components of the travel industry?
- ABusses, theme parks, and rental cars
- BCruise ships, airlines, and resorts
- CAirlines, rental cars, and trains
- DTrains, cruise ships, and tour companies
8Which of the following is a component of the hospitality industry that focuses on meeting tourists’transportation needs?
- ATravel
- BLodging
- CRecreation
- DBusiness
9What segment of the hospitality industry focuses on providing its target market with entertainment andrelaxation services?
- ATravel
- BRecreation
- CLodging
- DFood and beverage
10What type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?
- ANature lovers
- BArt enthusists
- CSports fans
- DAdventure seekers
11Jacob went to New Orleans, Louisiana to see family at several reunions. What factor prompted Jacob to travel to this destination?
- AClimate
- BLow cost
- CGeography
- DHeritage tourism
12If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?
- AEcotourism
- BCultural tourism
- CHeritage tourism
- DAdventure tourism
13A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?
- AThe need for confidentially
- BThe importance of planning
- CThe need to stay organized
- DThe importance of teamwork
14To which hotel division do the reservations, telecommunications, and guest registration departmentstypically report?
- AFront office
- BEngineeing
- CFood and beverage
- DSales and marketing
15Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
- AValet
- BBell services
- CConcierge
- DChauffeur
16Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
- ATo serve the hotel guests
- BTo entertain banquet guests
- CTo maintain an attractive facility
- DTo provide a high-quality dining experience
17Barry wants all hotel employees from the different departments to work together. Which would bethe primary reason for him to accomplish this goal?
- ATo obtain pay raises
- BTo solve guests’ problems
- CTo eliminate workplace stress
- DTo reduce the need for supervision
18What type of tourism organization is funded by state- or local-level tax dollars?
- AProfessional development association
- BSole proprietorship
- CGovernment agency
- DChamber-of-commerce
19How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
- AFocus on the bottom line
- BDevelop strict sales policies
- CCommunicate with one another
- DEmbrace an indifferent attitude
20Which of the following is a factor that influences demand in the travel and tourism industry?
- ATariff revenue
- BExport quotas
- CProduction costs
- DEconomic conditions
21What process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?
- AGlobalization
- BProtectionism
- CDomestic trade
- DIndustrial positioning
22Which of the following economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?
- ASales taxes increase
- BConsumer spending increases
- CThe standard of living decreases
- DThe strength of the U.S. dollar decreases
23How does a high level of inflation affect the hospitality and tourism industry?
- ATourists’ have more money to spend
- BTourists’ purchasing power decreases
- CHospitality and tourism businesses hire more employees
- DHospitality and tourism businesses typically lower their prices
24Which of the following factors is most likely to have a positive impact on a destination’s ability to attract tourists?
- AIncrease in sales tax
- BIncrease in crime
- CFluctuations in interest rates
- DImprovements to the infrastructure
25Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?
- ATourists want to visit new places.
- BTravel and tourism are cyclical.
- CAirlines overbook their flights.
- DAirport hubs close during certain seasons.
26The Wyndbriar Hotel chain has 710 hotels in 64 countries, sells shares of stock to the public, and does not identify itself with one particular “home” country. What business structure is the hotel chain using?
- AJoint venture
- BClose corporation
- CLimited partnership
- DTransnational corporation
27Why it is important for a hotel to consider overstays when it develops an occupancy forecast?
- AIt decreases the number of rooms available for walk-ins
- BIt affects the hotel’s ability to forecast under-stays
- CIt increases the number of rooms available for sale
- DIt affects the hotel’s ability to book meeting space
28Which of the following does a motel base its three-day forecast on?
- AAnnual forecast
- BTen-day forecast
- CUnguaranteed reservations
- DGuaranteed reservations
29The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?
- A12
- B15
- C21
- D18
30Why do tour companies often analyze previous demand data to forecast travel markets?
- ATo plan package tours
- BTo attract new customers
- CTo develop group price lists
- DTo develop relationships with travel agencies
31Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?
- A80%
- B60%
- C40%
- D20%
32What do travel agents consider when forecasting travel markets?
- APersonal opinions
- BDistribution channels
- CPrevious demand data
- DGeographic information
33What factors might a travel agency manager consider when making sales forecasts for the coming year?
- ASites that the manager will be visiting during the coming year
- BPlaces that the manager’s friends say they want to visit
- CPlaces that his/her first-time clients visited last year
- DCurrent social and economic factors
34Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?
- AThe room ratio
- BThe house count
- CThe total number of hotel rooms
- DThe percentage of unavailable rooms
35Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?
- AIt has an automated check-out system.
- BIt relies on unskilled labor to handle billing.
- CIt has more rooms than nearby competitors.
- DIt uses a split-shift schedule to cover its needs.
36Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?
- A13
- B11
- C8
- D10
37If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?
- A8
- B10
- C12
- D14
38Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?
- ARoom rates
- BYeild statistics
- COperating ratios
- DOccupancy forecasts
39If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?
- A3685
- B3465
- C3275
- D3325
40What is a primary reason why many hospitality businesses rotate their employees’ work schedules?
- ASo the managers can delegate work activities
- BSo the employees can get to know each other
- CSo the business can lower its payroll expenses
- DSo the business does not need to hire more managers
41If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?
- A9
- B11
- C6
- D7
42What is an important factor to consider when establishing staffing and service ratios for a hotel?
- AManagement style
- BCustomer demand
- CAccounting methods
- DFacility building codes
43If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?
- A7
- B6
- C4
- D5
44The owner of an advertising agency plans to leave town to negotiate a merger for her/his company. What is the purpose of the trip?
- AEducation
- BBusiness
- CFamily
- DLeisure
45Because Caleb doesn’t want to go through the hassle of renting a car while traveling for business, he typically stays at hotels that offer shuttle service to and from the airport. What is the motivation for Caleb’s lodging choices?
- AThe need for security
- BThe need for recognition
- CThe desire for convenience
- DThe desire for quality accommodations
46What amenities are many hotels offering to attract the growing number of women business travelers?
- AConcierge services
- BHousekeeping services
- CExtra security measures and spa services
- DRoom service and brochures to local attractions
47Which of the following is a political factor that may impact travel behavior:
- AHealth issues
- BTerrorist threats
- CFlight schedules
- DFinancial difficulties
48A cruise line offers a three-day Caribbean cruise that includes activities for parents, childcare services, and a variety of activities for children ages 6 months to 17 years old. What is the cruise line’s target market?
- ASingle adults
- BYoung families
- CBaby boomers
- DSenior citizens
49When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?
- ANegotiating style
- BPersonal appearance
- CProper greeting protocol
- DPerceptions about bribery
50What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?
- ADevelop an interesting promotional plan
- BConduct research about the Chinese culture
- COrganize a committee to evaluate domestic economic issues
- DAssume that Chinese people will accept their existing products
51When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?
- ALong-term orientation
- BUncertainty avoidance
- CPower distance
- DIndividualism
52Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?
- AGender
- BReligious
- CLanguage
- DDining etiquette
53What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?
- AIncrease their prices
- BEliminate trade policies
- CDevelop financial regulations
- DModify their marketing strategies
54How can hospitality employees foster positive relationships with international guests or clients?
- AExhibit a superior attitude
- BUse slang when speaking with them
- CBe respectful of cultural differences
- DAvoid adapting to different circumstances
55Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?
- AShort-term orientation
- BPower distance
- CEthnocentrism
- DCollectivism
56Jack wants to give hang-gliding lessons to tourists. Which of the following climate conditions is most important for Jack to consider when he selects a destination for his business?
- AVegetation
- BPopulation
- CWind
- DSea life
57Mountainous regions typically have colder climates and snow for longer periods of time. What types of hospitality/tourism businesses are likely to be successful in these geographic locations?
- ASnowmobile manufacturers and snorkeling instructors
- BIce skating rinks and swimwear manufacturers
- CSled manufacturers and alligator farmers
- DSnow ski resorts and snowboard retailers
58Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zone often affects tourists’ physical well being?
- ATraveling to destinations in different time zones typically increases their attentiveness.
- BTraveling to destinations in different time zones typically alters their sleeping patterns.
- CTraveling to destinations in different time zones typically enhances their energy levels.
- DTraveling to destinations in different time zones typically improves their fine motor skills.
59What imaginary line is the dividing point for two calendar days?
- AEquatorial latitude
- BNorthern longitude
- CInternational Date Line (IDL)
- DGreenwich Mean Time (GMT)
60New Orleans, Louisiana, is a tourism destination that is located on land that is below sea level near the Gulf of Mexico. What natural hazard is the city most likely to experience?
- AEarthquake
- BAvalanche
- CTornado
- DFlood
61Chemical runoff from rivers and mining debris from coastal ports are factors that affect the health of the Great Barrier Reef and the sea life near the Australian coastline. What type of environmental threat do these factors present?
- ALand erosion
- BWater pollution
- CNatural disasters
- DClimate changes
62A client wants to book a cruise. What is the most appropriate action for the travel agent to take?
- ARecommend the cruise package that pays the best commission
- BGive the client several brochures to take home and review
- CHave the client complete an extensive questionnaire
- DDetermine the client’s needs and preferences
63What is an important component of a hospitality business’s positioning
- ABusiness plan
- BSWOT analysis
- CDiversification portfolio
- DUnique selling proposition
64What type of printed materials do travel agents often use as a sales tool when selling vacation packages to clients?
- AWholesale pricing guides
- BPromotional brochures
- CProduct samples
- DTravel videos
65What is an important aspect of selling hospitality and tourism services?
- AObtaining testimonials
- BExplaining product benefits
- CEncouraging word-of-mouth promotion
- DFocusing on competitors’ weaknesses
66What is the foundation of a unique selling proposition for a hospitality and tourism business?
- ADifferentiation
- BStandardization
- CCustomization
- DSaturation
67What type of marketing involves a 3-day cruise offering several culinary classes for women who enjoy cooking Italian food?
- ADemographic
- BMainstream
- CProgressive
- DNiche
68What type of marketing involves booking a tour on a website?
- ANiche
- BAffinity
- CInteractive
- DMulti-level
69What must a convention hotel salesperson often need to do to obtain a contract for a large business conference?
- AProvide a demonstration
- BIgnore complaints
- CAnswer objections
- DAsk for referrals
70How is a motel positioning itself when it emphasizes a good value and low rates?
- ABy price
- BBy quality
- CBy location
- DBy amenities
71To whom do retail travel agencies sell hospitality and tourism products?
- AEnd users
- BMarketers
- CProducers
- DWholesalers
72Which of the following examples best demonstrates the concept of suggestive selling in the hospitality industry?
- AA motel employee advises guests that they need to check out by 11:00 a.m.
- BA convention hotel provides guests with free shuttle service to the area’s airport.
- CA guest asks a hotel employee to change his/her arrival date of his/her reservation.
- DA resort reservationist asks guests if they would prefer to book a suite instead of a king single room.
73What do travel agents need to do to help clients make decisions about which travel products to buy?
- AFocus on the price of a product
- BDescribe the safety factors of a product
- CCreate a positive image of a product
- DExplain the tangible features of a product
74Why do hospitality employees need to be able to relate to different types of people?
- ATo maintain a positive attitude
- BTo achieve their personal goals
- CTo complete paperwork correctly
- DTo provide good customer service
75What do all hospitality employees need to possess to handle customers’ complaints effectively?
- ABrainstorming abilities
- BTechnical knowledge
- CActive listening skills
- DFinancial aptitude
76What is a primary characteristic of quality service in the hospitality industry?
- AEnsures a business’s financial succes
- BProvides guests’ with entertainment
- CSatisfies employees’ basic needs
- DExceeds customers’ expectations
77What is an important aspect of handling a hotel guest’s complaint?
- AProblem solving
- BPassive listening
- CInvoice processing
- DConsensus building
78Which of the following is an example of a critical moment in which a customer may form a negative opinion about a hospitality/tourism business?
- AA tour guide asks tourists they have any questions about tour site that they are visiting.
- BA customer has to wait on hold for a long time to make a hotel reservation by telephone.
- CThe maître d’ greets customers in a prompt, friendly manner as soon as they enter a restaurant.
- DA hotel guests enters a guest room that is clean and attractive, and has a beautiful view of the city
79What should a tour guide do when handling the complaint of an angry tourist?
- ANegotiate terms
- BExplain policies
- COffer criticism
- DRemain calm
80What personal quality is important to express when handling a hotel guest’s complaint?
- AAggressiveness
- BDefensiveness
- CIndifference
- DEmpathy
81What can hotels do to help ensure that they provide all of their guests with quality service?
- ACustomize policies
- BTrain employees
- CExpand facilities
- DIncrease rates
82What should a motel employee possess to foster positive relationships with the motel’s guests?
- AAn aggressive attitude
- BA laid-back personality
- CA competitive point of view
- DA customer-service mindset
83What do many travel agencies use to find out if clients were satisfied with the service they received from the agency as well as with the vacation package that they purchased?
- ATour reports
- BBooking slips
- CSales records
- DComment cards
84What type of behavior is required of employees to establish positive relationships with hotel guests?
- AProactive
- BApathetic
- CSuperficial
- DRemorseful
85Why is it important for hospitality and tourism businesses to monitor customer satisfaction levels with their services?
- ATo encourage safety
- BTo generate publicity
- CTo remain competitive
- DTo analyze productivity
86What must hospitality and tourism businesses be willing to do to build ongoing relationships with their clientele?
- ADistribute training videos to employees
- BPay attention to competitors’ activities
- COverlook their customers’ questions
- DFollow-up with their customers
87What security measure can motels implement to help maintain their guests’ safety outside the facility?
- AParking lot lighting system
- BFront-desk alarm system
- CInterior window locks
- DFire extinguishers
88Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?
- AWidespread power outages
- BToxic chemical emissions
- CCivil disobedience
- DTerrorist attack
89A hotel guest reports that someone stole money and jewelry from his/her room. Which of the following government agencies should the hotel employee contact?
- ALocal fire department
- BLocal police department
- CArea convention bureau
- DArea chamber-of-commerce
90Why do hospitality and tourism businesses keep money and valuables locked in secure locations?
- ATo eliminate accidents
- BTo reduce the risk of theft
- CTo prevent natural disasters
- DTo avoid equipment hazards
91What is a primary reason why hospitality facilities develop emergency response procedures?
- ATo prevent emergency situations from occurring on the premises
- BTo increase guests’ awareness of potential security and safety issues
- CTo reduce the time it takes to train employees in first aid, CPR, and security
- DTo help lessen panic and reduce the risk of damage or injury during an emergency situation
92What security measure do cruise ships provide guests that enable them to store their valuable items?
- AShipping container
- BSafe deposit box
- CBaggage claim center
- DLost and found center
93What happened in response to the terrorist attacks that occurred on September 11, 2001?
- AAirports hired fewer security guards
- BAirline travel substantially increased
- CAirports hired ambassadors
- DAirport security increased
94Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?
- AIndividuals with emotional needs
- BIndividuals with mental disabilities
- CIndividuals with chronic fatigue issues
- DIndividuals with physical impairments
95A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?
- AUnethical business practices can damage a hospitality business’s image.
- BAlthough the restaurant lost some customers, the end justifies the means.
- CHospitality businesses should find other ways to cut corners and earn profits.
- DBusiness owners must ensure that they have good excuses for offering bribes.
96Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?
- APrice fixing
- BBait and switch
- CExclusive dealing
- DPrice discrimination
97What type of discrimination involves paying higher wages to men than to women?
- AAge
- BRace
- CGender
- DReligious
98Dana is a tour bus operator. What does Dana need to have to perform her job legally?
- ALearning permit
- BDriver’s license
- CWork application
- DInspection manual
99What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?
- ASanitizing the facility
- BMonitoring safety hazards
- CPreventing routine accidents
- DComplying with health codes
100Who is responsible for implementing the laws required to operate a hospitality or tourism business?
- AThe courts
- BEmployees
- CManagement
- DThe government
Informações
- Descrição
- H&T Practice Exam
- Autor
- Chad Collins
- Idioma
- English
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- 159
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