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Pega CSA

Oscar Negrete 110 questions 1,825 views 5.0 (2 ratings)

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Questions in this quiz (110)

  1. 1An organization wants to automate its existing expense reporting process. Which two actions should the organization take in order to follow Pega’s best practices for application design? (Choose Two)
    1. ABuild the required features as soon as they are needed during application development to keep the project moving quickly.
    2. BIdentify the departments responsible for the application design and have them work independently to enhance organizational efficiency.
    3. CBuild and test the application before rolling it out for review by interested parties to ensure the application is ready for release.
    4. DUse DCO to enter business requirements for the application to facilitate direct engagement of IT and business resources.
  2. 2Select two benefits of following Pega's guardrails. (Choose Two)
    1. AGuardrails help managers create schedules for efficiently allocating developer resources.
    2. BGuardrails help project managers ensure that applications are completed on time.
    3. CGuardrails help developers build applications that are easier to maintain and have fewer defects.
    4. DGuardrails help developers to track compliance with Pega's best practices.
  3. 3You are assigned to a team to develop a case lifecycle design for an application. Why would you design the case life cycle?
    1. AHelp estimate the total time required for the case life cycle to produce a new policy.
    2. BShow technical users how to use Pega developer tools for collecting customer information.
    3. CEnsure all team members have a common understanding of how a case is processed and resolved.
    4. DGuide the development team with guidelines on how to manage the project development.
  4. 4You are assigned to a team to develop a case life cycle design for an application. Why would you design the case life cycle?
    1. AHelp estimate the total time required for the case life cycle to produce a new policy.
    2. BShow technical users how to use Pega developer tools for collecting customer information.
    3. CEnsure all team members have a common understanding of how a case is processed and resolved.
    4. DGuide the development team with guidelines on how to manage the project development.
  5. 5You are developing a case life cycle for a human resources application. The first stage contains a single process named Collect Candidate Information. Which one of the following steps would you choose to include in the Collect Candidate Information process?
    1. ADetermine compensation
    2. BConduct interview
    3. CCollect personal information
    4. DAssess candidate
  6. 6You are adding steps to a process named Select Insurance Policy. Which one of the following steps would be named correctly?
    1. AEmployee confirmation
    2. BConfirm employee
    3. CConfirm
    4. DConfirm employee and employer
  7. 7In a help desk ticket application the Respond to Ticket assignment can be handled by any help desk agent. To configure the assignment for routing you update the _____________?
    1. AStage
    2. BStep
    3. CCase
    4. DProcess
  8. 8A loan origination case requires the loan application be routed to an underwriter for verification. Any underwriter in the department can complete the verification. How would you route the verification assignment?
    1. ATo a specific user
    2. BTo a work queue
    3. CTo the current user
    4. DTo the reporting manager
  9. 9The goal milestone in a service level defines:
    1. AThe amount of time allowed before the case automatically advances to the next assignment
    2. BThe amount of time in which the case or step should be completed
    3. CThe amount of time allowed for a user to advance a case to the next stage
    4. DThe amount of time in which the case or step must be completed
  10. 10The primary purpose of a service level is to __________.
    1. AAssign cases to the appropriate case worker
    2. BTrack assignment status over time
    3. CHelp ensure timely completion of assignments
    4. DGenerate service level reports

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Description
IT Quiz on Pega CSA, created by Oscar Negrete on 14/10/2017.
Language
English
Views
1,825
Tags
it
Rating
5.0 out of 5 · 2 ratings
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