MGT 360 Exam #2

Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as:

The illusion of transparency refers to what belief?

3. The uneven communication problem is the fact that:

4. The common information effect is best described as the tendency for groups to:

5. A team with a high adaptive capacity brings what capability to their organization?

6. An effective way to remedy the common information effect is to

7. A team mental model is a common understanding that members of a team share about how something works. For example, a team might have a common understanding of how to assemble a computer. All of the following are TRUE about team mental models EXCEPT:

8. When a team consists of members who come from different functional areas, with different areas of expertise, different information, different priorities, and different perceptions of problems and opportunities, the __________ is exacerbated.

9. A team mental model is a common understanding, shared by members of a team about how something works. Mental models most efficiently develop through the process of:

10. Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:

1. Which of the following is NOT a behavioral consequence of decision fatigue:

2. The confirmation bias is best described as the tendency for people to:

3. Key symptoms of groupthink take root and blossom in groups that succumb to the pressures of reaching unanimity. Which of the following is one of those symptoms?

4. Regarding ways to avoid groupthink, what is the goal of using the risk technique?

5. Research has found that instigating and upholding task-oriented conflicts in the decision-making process can be a strategy to counteract biased information seeking. One conflict-stimulating procedure involves assigning a counterargument role to a group member. When consensus on a particular decision solution has emerged, the contrary employee tries to identify all weaknesses inherent in it. The group must then react to this criticism, and see if the arguments put forth can be invalidated. This procedure is an example of what type of dissent?

6. Which situation best illustrates the escalation of commitment?

7. Individually, Hailey, Rob, and Dennis all believe a certain defendant is probably guilty and should be sentenced to prison. When they meet as a group and discuss their decisions, their beliefs to voting guilty get even stronger and become more committed to sending the defendant to prison. This is referred to as:

8. The two psychological explanations for group polarization are: informational influence and normative influence. Informational influence is best described as the need __________; normative influence is best described as the need __________.

9. In terms of creating conditions that encourage ethical decision making in organizations, all of the following are valid EXCEPT:

A situational example of the false consensus effect is:

Greater amounts of relationship conflict in a team are associated with lower levels of __________, and negatively associated with __________.

A team that has a large representational gap has:

3. When people change their attitudes as a result of direct influence or pressure, this is referred to as:

Which of the following statements is TRUE about minorities in teams?

5. Using the managerial grid model, low concern for the self, coupled with high concern for the other party, would lead to:

An example of a rights-based argument is __________; an example of a power-based approach is __________.

In regard to the different methods that teams can take to approach conflict, what would be a good example of a collaborative, interest-based response?

All of the following are examples of a task-content conflict EXCEPT:

Wageman and Donnenfeld’s model of conflict resolution focuses on: team (re)Design, task process coaching, conflict process coaching, and membership change. All of the following are true with regard to Wageman and Donnenfeld’s conflict intervention model EXCEPT:

10. John’s team has contributed less work to the company project than Leah’s team, who has done the majority share of the work. When it is time to allocate budgets for the next phase of the project, what form of resource allocation would John’s team prefer and Leah’s team prefer?

One quadrant in Finke’s Four Factor model of creativity is __________, and represents ideas that are highly traditional and highly connected to current knowledge and practices.

In regard to the three indices that measure the creativity of an idea, which is the most important according to Guilford?

What type of conflict stimulates divergent thinking in teams?

4. James March distinguished two types of processes that companies use to develop product ideas: exploration and exploitation. Exploration usually involves getting out of one’s usual domain and exploring new areas for ideas. In contrast, exploitation refers to finding a use for those new ideas. What type of activity is associated with the exploitation of an idea?

All of the following are part of the original rules of brainstorming first proposed by Osborn EXCEPT:

6. The empirical research on brainstorming has conducted decades of research comparing the performance of brainstorming teams with nominal groups. The major conclusion is that:

7. People on a team may be somewhat apprehensive about expressing their ideas because they are concerned about others judging and evaluating them. The desire to be liked and have opinions that fit in with the group is best termed:

8. Production blocking refers to the fact that:

9. Brainwriting is:

10. A key advantage of electronic brainstorming is it: