MGT chapter 15

Bailey N
Quiz by Bailey N, updated more than 1 year ago
Bailey N
Created by Bailey N over 4 years ago
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Management chapter 15 quiz

Resource summary

Question 1

Question
_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
Answer
  • Perception
  • Participative communication
  • Active hearing
  • Passive hearing
  • Apprehension

Question 2

Question
Which of the following causes people exposed to the same information to often disagree about what they saw or heard?
Answer
  • Straightforward communication
  • Defensive bias
  • Perceptual filter
  • Empathetic listening
  • Antagonism

Question 3

Question
Which of the following statements about perception and perceptual filters is true?
Answer
  • People organize and interpret what they pay attention to similarly
  • People perceive according to experience-based differences.
  • People are unaffected by differences in stimuli.
  • People remember things similarly.
  • People can perceive only similar things.

Question 4

Question
The steps in the basic perception process, in order, are _____
Answer
  • attention, decision, intention, and action
  • organization, attention, interpretation, retention
  • interpretation, attention, organization, action
  • attention, interpretation, organization, retention
  • attention, organization, interpretation, retention

Question 5

Question
In the perception process, _____ is the process of noticing or becoming aware of particular stimuli.
Answer
  • retention
  • attention
  • organization
  • interpretation
  • activation

Question 6

Question
_____ is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.
Answer
  • Fundamental attribution error
  • Selective evaluation
  • Closure
  • Defensive bias
  • Selective perception

Question 7

Question
_____ states that we all have a basic need to understand and explain the causes of other people's behavior.
Answer
  • Attribution theory
  • Theory of empathetic reinforcement
  • Causality theory
  • Principle of consideration
  • Behavioral reflection principle

Question 8

Question
Lopez was injured at work when he slips and falls at a construction site. However, his coworkers assumed the accident was due to improper flooring. According to attribution theory, Lopez's coworkers interpreted the incident with a _____.
Answer
  • culpability bias
  • proactive perceptual error
  • reactive perception error
  • defensive bias
  • fundamental attribution error

Question 9

Question
According to attribution theory, _____ makes managers more likely to attribute workers' problems or failures to internal rather than external causes.
Answer
  • the defensive bias
  • the self-serving attribution bias
  • the fundamental attribution error
  • closure
  • cognitive dissonance

Question 10

Question
When things go wrong in the workplace, workers are more likely to attribute their problems to _____, while managers are more likely to attribute those same workers' problems to _____.
Answer
  • external causes; internal causes
  • the fundamental attribution error; the defensive bias
  • internal causes; external causes
  • extrinsic reinforcers; intrinsic reinforcers
  • intrinsic reinforcers; extrinsic reinforcers

Question 11

Question
In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
Answer
  • feedback
  • encoding
  • retention
  • noise
  • attribution

Question 12

Question
Andrea works for a finance company. She receives a complex message that she is unable to decode correctly. This situation is an example of _____ interfering with the transmission of a message.
Answer
  • noise
  • attribution biases
  • attrition
  • defensive biases
  • filters

Question 13

Question
The _____ communication channel is the system of official channels that carry organizationally approved messages and information.
Answer
  • formal
  • kinesic
  • attribution
  • cluster chain
  • grapevine

Question 14

Question
The three formal communication channels in organizations are categorized as _____.
Answer
  • hierarchical, functional, and organizational
  • downward, horizontal, and upward
  • vertical, horizontal, and dyadic
  • upward, dyadic, and downward
  • horizontal, vertical, and grapevine

Question 15

Question
The two primary types of grapevine communication networks are _____ chains
Answer
  • upward and downward
  • cluster and gossip
  • focus and scramble
  • diagonal and horizontal
  • linear and circular

Question 16

Question
In a grapevine communication network, a _____ involves one highly connected individual sharing information with many other managers and workers.
Answer
  • dyadic chain
  • vacuum chain
  • cluster chain
  • structural chain
  • gossip chain

Question 17

Question
Organizational grapevines can be managed by:
Answer
  • the management withholding information.
  • rewarding employees when they circulate rumors in the company.
  • keeping employees informed about changing strategies and policies
  • giving incorrect information to the employees
  • punishing those who share information with other employees.

Question 18

Question
_____ is a type of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
Answer
  • coaching
  • leading
  • counseling
  • supportive supervision
  • upward guidance

Question 19

Question
In nonverbal communication, the term _____ refer to movements of the body and face.
Answer
  • mnemonics
  • kinesics
  • semitones
  • semantics
  • proxemics

Question 20

Question
In nonverbal communication, _____ includes the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.
Answer
  • paralanguage
  • metalanguage
  • semitones
  • proxemics
  • kinesics

Question 21

Question
Which of the following is one of the primary tasks faced by managers who want to improve communication?
Answer
  • Controlling organization-wide kinesics
  • Maintaining vertical communication channels
  • Managing small group communication
  • Managing organization-wide communication
  • Eliminating informal communication channels

Question 22

Question
Which of the following statements about hearing and listening is true?
Answer
  • Listening is a passive action, while hearing is an active action
  • Hearing is perception of sounds, while listening is making a conscious effort to hear.
  • Listening is an involuntary behavior, and hearing is a voluntary behavior.
  • Both hearing and listening require paralanguage for the communication process to occur.
  • Hearing and listening are synonymous with each other

Question 23

Question
_____ is a technique of understanding a speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.
Answer
  • Symbiotic listening
  • active listening
  • reflective hearing
  • empathetic listening
  • non-confrontational listening

Question 24

Question
_____ is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.
Answer
  • Dyadic feedback
  • Constructive feedback
  • Solicited feedback
  • Participative feedback
  • Empathetic feedback

Question 25

Question
Organizational silence occurs when _____.
Answer
  • an organization is going to engage in a leveraged buyout
  • employees believe that telling managers about problems will not make a difference
  • employees are encouraged to discuss company issues with the news media
  • an organization refuses to answer customer complaints
  • managers shut down all efforts to conduct grapevine communications in the organization
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