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quiz 2
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Questions in this quiz (66)
1"All the characteristics and experiences that define each of us as individuals" is the definition of
- Aethnicity.
- Bdiversity.
- Cculture.
- Dpluralism.
- Elife experience.
2Which of the following are elements in the writing phase of the three-step writing process?
- Agathering information
- Badapting to the audience
- Cselecting the right medium
- Dorganizing the information
- Eanalyzing the situation
3Completing the business message includes
- Aproducing the message, including design and layout decisions.
- Badapting the message to the audience with appropriate writing style.
- Ccomposing the message, including strong words and effective sentences.
- Ddeveloping coherent paragraphs.
- Eselecting the right medium to deliver the message.
4Nonverbal communication can be a reliable guide to determining the meaning of a message
- Ain all communication situations
- Bacross a wide range of electronic communication media.
- Cin the majority of intercultural communication situations.
- Donly if the sender and receiver assign the same meaning to nonverbal signals.
- Eif the sender has a basic grasp of cultural differences.
5When writing to audiences whose first language is not English, using humor is generally
- Aa bad idea, since jokes usually depend on culture-specific information.
- Ban excellent way to establish a positive relationship
- Cacceptable, but only in high-context cultures.
- Dacceptable, but only in low-context cultures.
- Ea good way to establish rapport, but only if you use ethnocentric jokes.
6How does careful planning of a business message save time?
- APlanning allows the writer to incorporate a wide variety of ideas
- BPlanning allows writers to dive directly into the writing process.
- CPlanning reduces rework.
- DPlanning allows the writer to produce work that showcases professional qualifications.
- EPlanning focuses on one specific goal.
7The phrase ________ refers to dedicated software and online services that offer various forms of automated translation.
- Amachine interpolation
- Bdigital interpretation
- Conline transcription devices
- Dcomputerized translation tools
- Eidiomatic translation tools
8In a given culture, prevailing customs and attitudes that pertain to roles and status will influence the
- Aattitudes about instant gratification and long-term investing.
- Bexpectations for who communicates with whom, what they communicate, and in what way.
- Clevel of tolerance for people from other cultures or with divergent points of view.
- Dflexibility with which employers and workers plan each business day.
- Echange in the communication style of female executives.
9When determining what an audience needs in order to move forward with a recommendation, a writer is
- Aconsidering the audience's perspective.
- Blistening to the community.
- Caccessing a knowledge management system.
- Dengaging in free writing.
- Efinding their focus.
10When writing to audiences whose first language is not English, using plenty of transitions
- Awill help your readers follow your train of thought.
- Bis insulting, since it will seem that you are talking down to them.
- Cwill confuse readers, since it will make your message longer.
- Dis useful only if your readers belong to a high-context culture.
- Eshould be avoided, since it will make your writing sound simple and unsophisticated.
11Taking the time to outline your points as you prepare business messages
- Awill save you time in the long run and lead to better results.
- Bis feasible only when you are working on long reports-otherwise it is a waste of valuable time.
- Cis a sign that your writing skills are weak, since good writers work from mental outlines only.
- Deliminates the creative spontaneity you need to create dynamic messages.
- Egenerally causes undue confusion, since you may not know exactly what you want to say.
12During conversations with non-native English speakers, you should
- Aimmediately rephrase statements they don't seem to understand
- Bavoid paying too much attention to nonverbal feedback.
- Cavoid including any words or phrases from their native language.
- Dwrite everything down before you say it and show it to the other person as you speak.
- Euse exaggerated physical gestures.
13During the planning phase of the writing process,
- Aadapt your ideas to the audience's needs
- Bdetermine scope.
- Cchoose strong, meaningful words.
- Devaluate content.
- Eoutline coherent paragraphs.
14According to the concept of media richness, the richness of a medium depends on its ability to
- Ause only one type of informational cue.
- Blimit feedback
- Callow personal feedback in large group settings
- Dconvey a sense of affluence and exclusivity
- Eestablish personal focus
15The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures
- Acultural intuition
- Bcultural insight
- Ccultural competency
- Dcultural dexterity
- Ecultural coherenc
16One effective informal method for learning more about your audience's information needs is to ask them directly for input.
- ATrue
- BFalse
17When you react ethnocentrically, you
- Aassume that your culture is superior to others.
- Baccept the differences that exist between your culture and other cultures.
- Cfocus on the possibility that your words and actions will be misunderstood.
- Dshow respect for other cultures.
- Eunderstand the long standing traditions of the other culture
18Which of the following media would be best for sending a brief message (requiring no response from your audience) about an upcoming software update?
- Apodcast
- Bemail
- Cblog
- Dvideoconference
19Choosing the right medium for your message
- Ais not important as long as the content of your message is accurate.
- Bis important only when communicating with managers and supervisors.
- Cis vital for external communication, but not important for internal communication.
- Dcan make an important difference in how your message is perceived.
- Eis easier since electronic media are always the best option.
20When speaking in English to people who use English as a second language, the best approach is to
- Aforget about feedback; just make sure you get your message across.
- Brepeat your sentences often, a little louder each time
- Cspeak slowly and clearly.
- Duse plenty of adjectives such as fantastic and fabulous
- Elimit your sentences to no more than 5 words each.
21"Virtual offices" that give everyone on a team access to the same set of resources and information are called
- AInstant messaging software.
- BVideoconferencing systems.
- CShared workspaces.
- DExtended databases.
- EWikis.
22If you're the designated leader of a meeting,
- ADon't interfere if the discussion departs from the goals of the meeting.
- BAllow introverted participants to disengage from the meeting.
- CTry to simply act as an observer, and let the meeting "run itself."
- DAllow individuals to decide their individual roles.
- EFollow a predetermined agenda.
23As a contemporary approach to business communication, the ________ is interactive, conversational, and usually open to all who wish to participate.
- AReflexive communication model
- BComputer-assisted communication model
- CSocial communication model
- DDownward communication model
24When it comes to nonverbal communication,
- Aculture does not influence how signals are interpreted.
- Bthe sender-rather than the receiver-gets to determine what signals mean.
- Cit pays to be careful, since others might interpret things very differently than you intended.
- Deye contact is a universal symbol of respect.
- Edon't forget that you can never smile too much.
25The outcome of collaborative writing is usually inferior to what a single individual can produce.
- ATrue
- BFalse
26An audience-centered approach to communication involves
- Asaying whatever it takes to win over the members of your audience.
- Bembedding a layer of technology between you and your audience members.
- Crespecting, understanding, and meeting the needs of your audience members.
- Dfocusing on how the members of the audience can help you obtain your goals.
- Estarting by telling the audience exactly how they can help you.
27Generally speaking, limitations of the formal communication network
- Adiscourage employees from taking advantage of social media.
- Bhave not affected the popularity of social media in the business environment.
- Chave helped to spur the growth of social media in the business environment.
- Ddiscourage upward communication.
- Ehinder the ability to convey executive decisions.
28You can help to reduce information overload if you avoid sending unnecessary messages.
- ATrue
- BFalse
29In order for audience members to respond appropriately to a business message, they must
- Aremember the message.
- Bbe able to respond to the message.
- Cbe motivated to respond to the message.
- Ddo all of these.
- Edo none of these-communication is a simple process that everyone is naturally good at.
30How do executives in established firms spend the majority of their time?
- Abudgeting
- Btraveling
- Ccommunicating
- Dplaying their trade
- Ebuying and selling
31Which of the following is an example of an ethical lapse?
- Aputting unsigned suggestions in the company suggestion box
- Bsharing confidential information with a new employer about your previous (competing) employer's major clients
- Ctelling your supervisor that another employee is stealing office supplies
- Dproviding incorrect data in a report, even though you did not know it was incorrect at the time
- Esharing a negative earnings report with your supervisor
32Evaluating evidence completely and objectively requires ________ skills.
- Acritical thinking
- Brelationship building
- Cdownward communication
- Dprofessionalism
- Eteam player
33One advantage of virtual meetings is
- Athe elimination of subtleties such as hand gestures.
- Bthe ability to conduct product demonstrations.
- Cthe realistic conference feel.
- Dlimited participants.
- Ewider access to expertise.
34The quality of performing at a high level and conducting oneself with pride and purpose is known as
- Aexpediency.
- Bprofessionalism.
- Centrepreneurialism.
- Dimpression management.
- Eleadership.
35A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in
- Acontent listening.
- Bempathic listening.
- Ccritical listening.
- Dsustained listening.
- Edefensive listening.
36Which of the following is not one of the five ways to get the audience to notice your messages?
- AAcknowledge the importance of the situation.
- BAddress the audience's wants and needs.
- CUse words, images, and designs that are familiar.
- DConsider audience expectations.
- EEnsure ease of use.
37One way to show respect for others is being on time for a meeting. This is an example of ________ as a nonverbal cue.
- Ainfluence
- Btime and space
- Cgesture
- Ddominance
- Epitch, pace, and stress
38Selective listening refers to
- Aa highly focused form of listening.
- Bletting one's mind wander until something personally relevant is said.
- Ca form of defensive listening.
- Dlistening only long enough to form an opinion.
- Ea timesaving technique in which you ignore at least 25% of what is being said.
39Using mobile phones during meetings is
- Aroutine in today's high-tech workplace.
- Bnow restricted or prohibited in many organizations.
- Can effective way to show your professionalism.
- Dalmost always acceptable, as long as your phone is in silent mode.
- Ean effective way to show your ability to multitask.
40Which of the following is an example of Business Communication 2.0 in action?
- AA manager sends out weekly newsletters to employees.
- BAn electronics store invites customers to submit YouTube videos showing how to install home theater systems.
- CAn advertising firm creates a television commercial for a local automobile dealer.
- DA small business owner rents sign space on neglected downtown buildings to promote revitalization efforts.
- EAll of these are examples of Business Communication 2.0.
41The phrase ________ describes the ability to send vast amounts of data instantly, constantly, and globally.
- Amobile first
- Bradical connectivity
- Cdisruptive technology
- Dmobile friendly
- Emobile revolution
42The concept of ________ refers to the ability to relate to the needs of others, which is a vital characteristic of successful managers and leaders.
- Ainterpersonal adaptability
- Brelational franchising
- Cemotional intelligence
- Dmacro-generational empathy
- Ecritical thinking
43Effective communication helps businesses make stronger decisions based on
- Acloser ties with communities in the marketplace.
- Btimely, reliable information.
- Cclearer and more persuasive marketing messages.
- Dgreater employee engagement.
- Eearlier warning of potential problems.
44Formal meetings are conducted according to ________, a time-tested method for planning and running meetings effectively.
- Abusiness etiquette
- Bparochial protocols
- CEmily Post's Rules of Order
- Dparliamentary procedure
- Emajority rules
45Which of the following is not a characteristic of effective business messages?
- AThey provide practical information.
- BThey present the writer's opinions as facts.
- CThey state precise audience responsibilities.
- DThey highlight and summarize essential information.
- EThey are short.
46Which of the following best describes the role of technology in the communication process?
- Aan aid to interpersonal communication
- Ba replacement for face-to-face communication
- Ca tool to replace essential skills
- Da source of data to minimize human error
- Ea tool to fill the gaps in a skill set
47Which of the following is a benefit for companies who integrate mobile technology?
- Aan increase in employee productivity
- Bmore distancing in relationships with business partners
- Climited opportunity for competitors to be innovative
- Ddata security
- Eease of access of information between the company and the consumers
48Most of the information that flows downward in an organization is geared toward helping employees do their jobs.
- ATrue
- BFalse
49To become more user friendly, some companies have incorporated a ________ approach to technology.
- Acustomer first
- Bdata first
- Cmobile first
- Dsecurity first
- Esocial media first
50Cross-functional teams perform several roles, even though they contain employees from the same department or division.
- ATrue
- BFalse
51Why are some companies adding gamification to their mobile apps?
- Ato reduce customer stress levels while they are on hold
- Bto improve the computational speed on corporate information systems
- Cto reduce the need for expensive customer service calls
- Dto increase user engagement
- Eto reduce employee headcount and other fixed costs.
52Groupthink refers to
- Athe willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion.
- Bthe four-step decision-making process in groups.
- Csoftware programs that help groups make decisions.
- Dthe basic rules that underlie a group's behavior and guide the group to make its decisions.
- Eputting others first instead of being selfish.
53When you're using a mobile device, making any of the following choices except ________ will reflect negatively on your professionalism.
- Atalking loudly in open offices or public places
- Btexting during a meal or while someone is talking to you
- Callowing incoming calls/texts to interrupt meetings or discussions
- Dasking for permission before using your device's camera
- Eusing the device in the restroom
54Use of parliamentary procedure
- Aends to slow meetings down.
- Bcontributes to dissent among participants.
- Chelps meetings run more smoothly.
- Dis only useful for meetings with more than a dozen participants.
- Eis used rarely by U.S. organizations.
55Globally, roughly ________ percent of Internet users access the web at least some of the time with a mobile device.
- A40
- B50
- C60
- D70
- E80
56One of the simplest forms of virtual meetings is
- Ainstant messaging.
- Bvirtual whiteboards.
- Cvideo conferencing.
- Dwebinars.
- Eidea campaigns.
57At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?
- ASEC Standards of Ethics
- BRobert's Rules of Order
- CGenerally Accepted Accounting Principles
- DFundamental Meeting Management
- ECongressional Meeting Policies and Procedures
58All of the following except ________ are characteristics of social media and mobile communication
- AForcing professionals to develop new skills
- BAlerting relationships between senders and receivers
- CChanging the nature of communication
- DCreating countless opportunities but few meaningful challenges
- EManaging disruptive technology
59In participative management
- AEmployees are involved in the company’s decision making
- BAll top-level managers participate in profit sharing
- CTeams are discouraged in favor of individual achievement
- DAn authoritarian management model is used
- EManagers have exclusive control
60Social networking technologies can help a company create virtual communities of practice that
- AAllow employees to develop new workplace skills
- BEncourage disgruntled employees to vent their frustrations
- CDiscourage socializing so that individual employees can get their work done
- DDiscourage teamwork so individual employees can reach their full potential
- ELink employees to others with similar professional interests throughout the organizations
61An extranet is
- AA web-monitoring tool that provides an “extra net” of protection against malware and viruses
A network tool that allows employers to “ping” website users and monitor their activity - BA restricted website available to employees and to outside parties by invitation only
- CAnother name for a social network such as LinkedIn or Facebook
- DAnother name for the hidden internet, which standard search engines do not reach
- EA network tool that allows employers to “ping” website users and monitor their activity
- AA web-monitoring tool that provides an “extra net” of protection against malware and viruses
62A hidden agenda refers to:
- AA meeting agenda that is not revealed to others outside the meeting group
- BIndividuals harboring motives, which they conceal from the rest of the group
- CAn agenda that members must look for before they can attend a meeting
- DAn approach to group dynamics that helps facilitate group functioning
- EAn agenda that is not shared until the meeting begins
63Which of the following can hinder effective communication?
- AKeeping technology use in perspective
- BUsing the computer whenever possible
- CGuarding against information overload
- DCommunicating in person
- EAvoiding information addiction
64The ___________ is the form a message takes and the ________ is the system used to deliver the message
- AChanel; medium
- BMedium; channel
- CSchema; pipeline
- DPackage; tunnel
- ESchema; channel
65One of the main advantages of collaboration via mobile device is
- AA record of all comments
- BLimited involvement in the brainstorming process
- CThe ability to multitask
- DTransference of fixed-web collaboration efforts
- EFlexibility
66As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette
- ATrue
- BFalse
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- Quiz on quiz 2, created by jackie li on 21/03/2018.
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- jackie li
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