ITIL Scope of Service Design

Beth Coleman
Quiz by , created 12 months ago

Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.

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Beth Coleman
Created by Beth Coleman 12 months ago
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Question 1

Question
Which of the following is NOT within the scope of ITIL Service Design
Answer
  • Service solutions for existing, unchanged services.
  • Management information systems and tools
  • Technology artchitetures and management architectures
  • The process required
  • Measurement methods and metrics

Question 2

Question
Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:
Answer
  • Reduces total cost of ownership
  • Improves the quality, consistency and performance of service
  • Eases the implementation of new and changed services
  • Reduces need for information and decision making