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SHRM-CP/SCP

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Quiz on SHRM-CP/SCP, created by Hallie Hughes on 20/03/2019.
Hallie Hughes
Quiz by Hallie Hughes, updated more than 1 year ago
Hallie Hughes
Created by Hallie Hughes about 5 years ago
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Resource summary

Question 1

Question
In general, which employee is most likely to have developed a global mindset?
Answer
  • An employee who has learned another language
  • An employee who is deeply motivated to work in another country
  • An employee who has completed cultural diversity courses the employer offers
  • An employee who spent time throughout her education in programs abroad

Question 2

Question
What graphic data analysis tool shows possible relationships between two variables?
Answer
  • Flowchart
  • Scatter diagram
  • Pareto chart

Question 3

Question
What is the weighted average of the following salaries? $20,000 (2 incumbents) $30,000 (1 incumbent) $35,000 (2 incumbents) $40,000 (1 incumbent)
Answer
  • $25,000
  • $30,000
  • $31,250
  • $35,000

Question 4

Question
What is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention?
Answer
  • Present evidence that disruption will be only temporary.
  • Show how these are standard procedures at other organizations.
  • Explain that the function's credibility with management depends on accepting these changes.
  • Present the changes as necessary to maintaining competitiveness

Question 5

Question
HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker could be dangerous and costly. What feature would be most important in a pre-employment test for this position?
Answer
  • High validity
  • High reliability
  • Environmental factors in the testing environment
  • Fairness evidence for protected groups

Question 6

Question
What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?
Answer
  • Determinism
  • Ethnocentrism
  • Parochialism
  • Relativism

Question 7

Question
Which definition best describes the concept of a stakeholder?
Answer
  • A stakeholder has a legally defined or contractual relationship with a firm.
  • l management team.
  • A stakeholder is anyone who shares in the value of an organization and its activities
  • A stakeholder owns a financial interest in a venture

Question 8

Question
If you were trying to show the relationship between employees' formal education and job performance ratings, what data analysis tool would you use?
Answer
  • Pie chart
  • Scatter diagram
  • Pareto chart
  • Trend analysis

Question 9

Question
What is the correct positioning of an HR strategy?
Answer
  • It is concerned with only the people aspects of the organization.
  • It is a support unit of the corporate strategy.
  • It cascades from the organization's corporate strategy.
  • It is aligned with a cost management and profit focus.

Question 10

Question
What can be said about a customer service sales associate selection test that successfully measures essential job-related skills and abilities?
Answer
  • It is valid
  • It is reliable
  • It is statistically significant
  • It is legally compliant

Question 11

Question
An organization has chartered three cross-functional teams with representation from senior management, middle management, and employees. Each team has distinct goals that focus on different aspects of the customer experience. Every six weeks, the teams share their accomplishments. What approach to planning and implementing the change has the organization adopted?
Answer
  • Cascade
  • Strategic
  • Progressive
  • Organic

Question 12

Question
What communication method is more likely to be favored by high-context cultures?
Answer
  • Written
  • E-mail
  • Face-to-face
  • Multimedia Presentations

Question 13

Question
When comparing wages within a group, the most frequently occurring wage is called the
Answer
  • Mode
  • Average
  • Median
  • mode

Question 14

Question
What is an example of implicit culture?
Answer
  • Language
  • Pace of Life
  • Views toward power
  • Food

Question 15

Question
How is Porter's "Five Forces" framework used in developing strategies?
Answer
  • To determine the cost-effectiveness of strategic initiatives
  • To assess the strength of various competitors in one's industry
  • To understand competitive industry factors that can shape strategy
  • To identify internal strengths and weaknesses

Question 16

Question
What is the primary purpose of strategic planning?
Answer
  • To align organizational units and employees with business goals
  • To apply the results of financial forecasting to business goals
  • To allocate resources in a fair and consistent manner among units
  • To create a detailed project plan for the purposes of documenting control

Question 17

Question
What does the final stage of both Kurt Lewin's and John Kotter's models of change management involve?
Answer
  • Giving employees the necessary tools to implement the change
  • Addressing emotional effects on organizational members
  • Making the change part of the organization
  • Providing a clear sense of the future

Question 18

Question
An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer questioned the results, the applicant was asked to retake the test. Again, the result was a very high score, and the applicant was hired. Three months later, it was determined that this new hire could not perform the job effectively. What can you conclude about the job knowledge test?
Answer
  • It was only reliable, not valid.
  • It had only content validity.
  • It had only criterion-related validity.
  • It had only construct validity

Question 19

Question
What is the basis of religious law?
Answer
  • Legislative acts
  • Regulatory directives
  • Beliefs and conventions
  • Court decisions

Question 20

Question
Which test most effectively identifies potential high-performing leaders in a collaborative work environment?
Answer
  • Psychomotor
  • Personality
  • Work sample
  • Emotional intelligence

Question 21

Question
Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?
Answer
  • Role play
  • Simulation
  • Apprenticeship
  • Team training

Question 22

Question
An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?
Answer
  • Average tenure of employees
  • Performance quality of one-year employees
  • Total costs for training
  • Percentage of employees with a career plan

Question 23

Question
A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?
Answer
  • Verbal caution
  • Final warning
  • Written reprimand
  • Counseling

Question 24

Question
An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?
Answer
  • Design appraisal system
  • Track timely receipt of appraisals
  • Identify development areas
  • Train staff to use performance system

Question 25

Question
Which is a significant benefit of recruiting from internal sources?
Answer
  • Minimizes inflated expectations about the job
  • Employees will all be of the existing mindset
  • Provides a continuous pool of applicants
  • Innovation increases with each infusion of new talent

Question 26

Question
Which incentive plan is most likely to cause frustration to higher-performing employees?
Answer
  • Behavioral encouragement
  • Piecework
  • Gain sharing
  • Profit sharing

Question 27

Question
Which is the best way to address the lack of diversity within organizational units?
Answer
  • Consult legal to mitigate discrimination claims in hiring
  • Implement incentives to employees for candidate referrals.
  • Confirm that recruiters incorporate diversity policy into the recruitment process.
  • Develop a diversity initiative with targeted hiring objectives.

Question 28

Question
Which measure shows how much more valuable an organization has become because of its investment in human capital?
Answer
  • Human capital return on investment
  • Human economic value added
  • Human capital value added
  • Return on investment

Question 29

Question
The two primary dimensions of behavioral theories of leadership are
Answer
  • intelligence and task-relevant knowledge
  • consideration and self-confidence
  • consideration and initiating structure
  • initiating structure and intelligence

Question 30

Question
Which statement exemplifies Hersey-Blanchard's situational leadership theory?
Answer
  • A leader's style must change over time as individuals develop and require a different type of direction and leadership
  • Leaders don't need personal relationships with mentors to learn from them
  • Leaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something
  • A team leader is one equally concerned with people and production (task) to a maximum degree

Question 31

Question
In the contingency theory of leadership, which is the term for the degree of confidence, trust, and respect that followers have in their leader
Answer
  • Task structure
  • Position power
  • Situational faorableness
  • Leader-member relations

Question 32

Question
Which trait is not desirable in a leader in any culture?
Answer
  • Affability
  • Dependability
  • Win-Win mentality
  • Loner

Question 33

Question
A leader of function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?
Answer
  • Legitimate
  • Expert
  • Reward
  • Referent

Question 34

Question
Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?
Answer
  • Perceiving emotion
  • Using emotion to facilitate thought
  • Understanding emotion
  • Regulating emotion

Question 35

Question
Which motivation theory appeals to an employee's need for achievement?
Answer
  • Three need theory
  • Theory Y
  • Herzberg's theory
  • Attribution theory

Question 36

Question
What is the Expectancy Theory?
Answer
  • Efforts increases in relation to one's confidence that the behavior will result in a positive outcome and reward
  • Individuals are motivated by basic needs within a social and cultural context
  • individuals are motivated by a desire to satisfy certain needs

Question 37

Question
What are the basic categories of needs of Maslow Theory, that must be met in an ascending order?
Answer
  • Achievement, Affiliation, Power
  • Physiological, Safety and security, Belonging and love, Esteem, and Self-actualization
  • Stability, locus of control, controllable,

Question 38

Question
What practice illustrates transparency?
Answer
  • Sharing personal information with fellow staff members
  • Publicizing criteria for access to development opportunties
  • Involving all staff members in tactical decisions
  • Supporting promotions decisions with specific examples

Question 39

Question
A manger is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action?
Answer
  • Am I sure about my assessments of the candidates' abilities
  • What would be peers think of me if I changed my mind
  • Is this fair to everyone involved
  • Is this really an ethical question

Question 40

Question
Which is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices?
Answer
  • Ethical universalism
  • Multiculturalism
  • Laissez-fair ethics
  • Cultural relativism

Question 41

Question
A manger notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?
Answer
  • Accommodate
  • Assert
  • Avoid
  • Collaborate

Question 42

Question
What is the process where two or more parties work together to reach an agreement on a matter?
Answer
  • Negotiation
  • Strategic planning
  • Performance evaluation
  • Meeting of the minds

Question 43

Question
Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?
Answer
  • Soft
  • Hard
  • Principled
  • Collaborative

Question 44

Question
What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?
Answer
  • Make sure all data is included in slides
  • Practice
  • Frame the information
  • Let the audience draw their own conclusions

Question 45

Question
A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?
Answer
  • Phone call
  • E-Mail
  • Private, face-to-face conversation
  • Text

Question 46

Question
An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manger still receives negative comments from other functions who work with this staff member. How could this communication be improved?
Answer
  • Repeat the message until the performance is improved
  • Confirm understanding by observing actual performance
  • Try writing out the directions for the staff member
  • Ask the staff member directly if there is another issue causing this performance

Question 47

Question
What is a global mindset?
Answer
  • The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one
  • The ability to learn other languages
  • The belief that all other cultures and identity groups are really no different from one's own
  • The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views

Question 48

Question
What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed won from one generation to the next?
Answer
  • Global mindset
  • Culture
  • Assimilation
  • Globalization

Question 49

Question
What cultural layer is exemplified by the pasta dishes that are unique to Italy?
Answer
  • Norms and values
  • Basic assumptions
  • Artifacts and products
  • Implicit culture

Question 50

Question
How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and that strives for consensus?
Answer
  • High feminine
  • High uncertainty avoidance
  • High individualism
  • High power distance

Question 51

Question
How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?
Answer
  • Particular
  • Synchronic
  • Affective
  • External

Question 52

Question
What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?
Answer
  • Cultural sterotyping
  • Cultural determinism
  • Cultural relativism
  • Cultural ethnocentrism

Question 53

Question
What are the three main types of world legal systems?
Answer
  • Civil, criminal, corporate
  • Written, oral, transcribed
  • Civil, common, religious
  • Legislative, judicial, executive

Question 54

Question
Which system of law is the most prevalent in the world?
Answer
  • Common law
  • Corporate law
  • Civil law
  • Criminal law

Question 55

Question
Which world legal system is based primarily on legal precedent?
Answer
  • Common law
  • Civil law
  • Religious law
  • Criminal law

Question 56

Question
What is the term for the concept that laws are to be enforced only through accepted, codified procedures?
Answer
  • Rule of law
  • Due process
  • Conflict of law
  • Jurisdiction

Question 57

Question
What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?
Answer
  • Rule of law
  • Due process
  • Conflict of law
  • Jurisdiction

Question 58

Question
What is extraterritoriality?
Answer
  • Binding agreements among nations as to where trade may be conducted and under what conditions
  • An extensions of the power of a multinational regional organization over the national laws of its members
  • Reciprocal agreements entered into by two or more nations regarding employment related issues
  • An extensions of the power of a country's laws over its citizens outside that country's sovereign national boundaries

Question 59

Question
How are the concepts of value and the value chain related to strategy?
Answer
  • Value points to economic metrics that can be used to measure strategic success
  • Value chain analysis identifies areas critical to strategic success
  • The value chain defines what is important for the organization's stakeholders
  • The concepts relate primarily for-profit enterprises

Question 60

Question
The focus of strategic planning is on goals and how they will be achieved. What is the focus of strategic management?
Answer
  • How leaders act in alignment with those goals
  • Tracking allocation of resources toward strategic goals
  • Identifying future talent
  • Satisfying stakeholders

Question 61

Question
What is the key benefit of developing consistent, Long-term goals?
Answer
  • It shows the interaction of planning, people, and process to achieve goals
  • It separates strategic intentions from the effects of organizational culture
  • It decreases the influence of external factors
  • It reduces resources wasted on nonstrategic activities

Question 62

Question
What type of organizational activity is most likely to succeed in the strategic planning and management processes
Answer
  • Strategies are developed by the functions with little involvement of senior management
  • Senior management develops a high-level strategy intended solely for publication in the annual report
  • HR is asked to analyze current competencies against a proposed strategy
  • Function leaders make well-reasoned strategic decisions based on their operational needs

Question 63

Question
A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's "Five Forces" does this illustrate?
Answer
  • Threat of substitution
  • Threat of entry
  • Bargaining power of suppliers
  • Bargaining power of buyers

Question 64

Question
What is a business case?
Answer
  • Cost-benefit analysis of a business concept
  • Market research into acceptability of new service or product
  • Scenario-based test of a business plan
  • Analysis of a problem and of possible solutions

Question 65

Question
When would a return on investment (ROI) analysis be an effective metric?
Answer
  • An organization wants to compare its productivity with that of similar competitors
  • A function is seeking information about a company's financial performance
  • An HR function wants to confirm that it is complying with legal and regulatory requirements
  • An investor is seeking information about a company's financial performance

Question 66

Question
What is debt to asset (formula: total liabilities/ total assets)
Answer
  • leverage ration reflecting the amount of exposure to risk from debt that an organization has assumed
  • leverage ration reflecting how an organization is funding its growth
  • Activity ratio that measures the efficiency of debt collection

Question 67

Question
What is accounts receivable turnover (formula: Net credit sales/ average accounts receivable)
Answer
  • liquidity ratio that indicates level of working capital
  • profitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold
  • activity ratio that measures the efficiency of debt collection

Question 68

Question
What is gross margin (formula: total sales - cost of goods sold / total sales)
Answer
  • profitability ratio showing the percentage of total sales revenue after incurring direct costs of producing goods and services sold
  • leverage ratio reflecting how an organization is funding its growth
  • liquidity ratio that indicates level of working capital

Question 69

Question
What is a value chain?
Answer
  • the process by which an organization creates the product or service it offers to a customer
  • can be defined and measured differently
  • multiple organizations producing parts of a good or service across geographical regions
  • strategy provides guidepost throughout the organization, from top to bottom.

Question 70

Question
what are the primary activities of a value chain
Answer
  • management, finance, legal
  • Supply management, HR management, Technology
  • R&D, operations, marketing and sales, fulfillment, customers
  • Growth, maturity, renewal, no growth, decline

Question 71

Question
What are the benefits of strategy
Answer
  • effectiveness, Efficiency, impacts, better competitive
  • bled of awareness, mindful of all stakeholders, measures everything
  • taking shortcuts, sufficient involvement of the rest of the organization, adequate communication, better internal vision
  • consistent long-term goals, decision making by leaders, better competitive and external vision, better internal vision

Question 72

Question
what are the three levels of strategy
Answer
  • Organizational strategy, Business unit strategies, and operational strategy
  • Performance strategy, organization strategy, competitive strategy
  • Business unit strategies, internal strategies, competitive strategy

Question 73

Question
What is the organizational strategy
Answer
  • address questions of how and where the organization will focus to create value
  • reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
  • reflects on the measuring performance that helps organizations determine whether strategic initiatives have been implemented as planed
  • focuses on the future of the organization as a single unit, a general vision of the future it seeks the long-term goals

Question 74

Question
What is a business unit strategy
Answer
  • address question of how ans where the organization will focus to create value
  • focuses on the future of the organization as a single unit
  • focuses on the measuring the operations in different functional units
  • Investment in the initiative benefits to the organization

Question 75

Question
what is an operational strategy
Answer
  • focuses on the future of the organization as a single unit
  • all policies, programs, and process repeated at each strategic level
  • reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
  • address questions of how ans where the organization will focus to create value

Question 76

Question
What does key performance indicators (KPIs) do?
Answer
  • result in wasting fewer resources on activities
  • help organizations make the right measurements, measures of performance used to gauge progress toward strategic objectives or agreed standards of performance
  • results in achieving competitive advantage by being superior indicator
  • helps organizations focus on performance that supports strategic goals by measuring activities that are relevant to the organization's future growth

Question 77

Question
What are effective ways to measure performance
Answer
  • focus on performance that supports strategic goals, blend awareness of past, present, and future performance in creating objectives, be mindful of all stakeholders, reexamine what you're measuring regularly
  • take shortcuts, little follow-through, overreliance on the comfortable and familiar, insufficient commitment, insufficient involvement of the rest of the organization, and inadequate communication

Question 78

Question
What is the stakeholder concept
Answer
  • proposes that any organization operates within a complex environment in which it affects and is affected by variety of forces or stakeholders who all share in the value of the organizations and its activities
  • finding the most time and cost effective processes to achieve operations that affect the functions in strategic performance
  • decision making at all levels and in all parts of the organization
  • Objectives that only value the organization and its activities in long term goals to maximize profits

Question 79

Question
what are the parts of a stakeholder concept
Answer
  • supply management, customers, legal, HR management,finance, marketing and sales, trade associations
  • Finance, operations, R&D, investors, political groups, suppliers, customers, supply management, employees
  • Trade associations, investors, governments, political groups, customers, employees, suppliers, communities

Question 80

Question
What are the three possible outcomes of a life cycle concept in order by revenue and time
Answer
  • Introduction, maturity, growth, renewal, no growth, decline
  • Introduction, growth, maturity, renewal, no growth, decline
  • growth, maturity, introduction, renewal, decline, no growth
  • decline, no growth, growth, renewal, maturity, introduction

Question 81

Question
What is the introduction stage in the life cycle concept
Answer
  • Revenue is low because there is little market awareness and because of the market's resistance to change
  • Revenue is high because there is more market awareness and because of the market's readiness to change
  • revenue is low because there is more market awareness and because of the market's resistance to change

Question 82

Question
What is the growth stage of the life cycle concept
Answer
  • as time process, revenue tends to decrease, the rate of growth (curve) will be vary by new industry, products, services
  • as time decreases, revenue begins to increase, the rate of growth (curve) will decrease by industry, enterprise, or product
  • as time process, revenue begins to increase, the rate of growth (curve) will vary by industry, enterprise, or product

Question 83

Question
what is the maturity stage in the life cycle concept
Answer
  • The market is not saturated and growth occurs only through renewal of the new industry
  • The market is saturated and growth occurs only through introduction of new products or customer groups
  • The market is saturated and growth occurs when time and revenue are constant with each other

Question 84

Question
what is the renewal/ no growth/ decline stage in the life cycle concept
Answer
  • when revenue and time decreases because of the supply and demand of the market decreases
  • Eventually demand will decrease, either because the need no longer exists or it is satisfied more effectively something or someone new
  • Suddenly demand decreases only because the need no longer exists
  • When revenue and time increases and demand can no longer match or satisfied the needs in time of the market change

Question 85

Question
What is the impact of maturity life cycle stage on HR strategy
Answer
  • Building and retaining a productive workforce to meet a high level of demand
  • Delivering HR services with shrinking budget
  • Reducing the workforce size
  • reductions in workforce to right-size the organization as it rebuilds

Question 86

Question
What is the impact of renewal life cycle stage on HR strategy
Answer
  • Reductions in workforce to right-size the organization as it rebuilds
  • dealing with increased turnover rate
  • establishing stable leadership through succession planning
  • helping the organization's members manage constant stress and workplace changes necessary to survive

Question 87

Question
What is the impact of no growth life cycle stage on HR strategy
Answer
  • maintaining engaged workforce with fewer resources
  • a streamlining of structures and policies
  • make sure that formalization does not make the organization less agile and innovative
  • modeling awareness of external influences

Question 88

Question
What is the impact of Decline life cycle stage on HR strategy
Answer
  • added responsibilities to job descriptions and remaining staff
  • consulting to other parts of the organization to solve problems that affect productivity
  • helping the organization's members manage constant stress and workplace changes necessary to survive
  • communication and reinforcing organizational culture in policies and practices

Question 89

Question
What is the Porter's five forces framework
Answer
  • introduction, growth, maturity, renewal, decline
  • consistent decision making, consistent long term goals, better competitive vision, better internal vision, better external vision
  • Threat of substitution, threat of entry, bargaining power of buyers, bargaining power of suppliers, rivalry among competitors

Question 90

Question
What is an example of a Zero-based budgeting method
Answer
  • Installing new computer equipment or providing training would increase the budge
  • A department would need to justify its entire budge and show how its funding helps the organization meet its goals
  • A government agency could experience a system wide 5% budget decrease, which would be spread among its units according to different percentages

Question 91

Question
what is an example of an Activity-based budgeting method
Answer
  • An organization asks functions what resources they will need to produce specific outputs or levels
  • Installing new computer equipment or providing trading would increase the budget
  • A department would need to justify its entire budge and show how its funding helps the organization meet its goals

Question 92

Question
most effective budgets are created in
Answer
  • an individual manner
  • HR management
  • a collaborative manner

Question 93

Question
The components of a business case
Answer
  • Statement of need, recommended solution, risks and opportunities, estimated costs and time frame
  • Each unit is ranked, expenditures are justified, additional funds are requested
  • Examine allocate costs, manage unexpected threats and opportunities, communicate to HR leaders

Question 94

Question
What is business intelligence
Answer
  • Allows analyst to gather facts, investigate alternatives, and consider risks
  • Allow analyst to foresee the estimates amounts of information that could provide in an event of an acquisition or merger
  • Allows analyst to retrieve timely, accurate, and complete data and transform that data into " actionable intelligence" that could be used to make organizational decisions
  • Allows analyst to approve and implement data that improves external environment actions

Question 95

Question
The relationship between assets, liabilities, and equity is represented by what balance sheet equation
Answer
  • Liabilities+ equity or equity= assets- Liabilities
  • Assets= liabilities+ equity or equity= assets- liabilities
  • assets-liabilities=assets=liabilities + equity or equity

Question 96

Question
Any money entered as an asset is balanced by offsetting liabilities, to illustrate this consider that A company's buildings and land are valued in year 2 at $ 59,600,000. This asset is balanced by a note to a bank for 60% of its value, or $35,760,000. What is the remainder of the asset's value that is considered equity value
Answer
  • $23,840,000
  • $30,400,000
  • $24,000,000
  • $15,200,000

Question 97

Question
What a balance sheet
Answer
  • Is one indicator of the organization's financial health, its assets, liabilities, and equity at a particular time
  • Compares revenues, expenses, and profits over a specified period of time
  • Represents what a company owes to either its owner(s) or its shareholders

Question 98

Question
what are assets
Answer
  • Represents was a company owes to either its owner or its stakeholders
  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)

Question 99

Question
What are liabilities
Answer
  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
  • Represents was a company owes to either its owner or its stakeholders

Question 100

Question
what is equity
Answer
  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
  • Is combined with liabilities in the balance sheet because it represents what a company owes to either its owner or its shareholder; what is left of a company's assets after its liabilities have been discharged
  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)

Question 101

Question
what is accounts receivable
Answer
  • The money an organization's customer owe the organization
  • The money an organization owes its vendors and suppliers
  • Fixed assets that have tangible value

Question 102

Question
What is accounts payable
Answer
  • Money an organization's customers owe the organization
  • What is left of a company's assets after its liabilities have been discharged
  • Money an organization owes its vendors and suppliers

Question 103

Question
What is the income statement
Answer
  • Compares revenues, expenses, and profits over a specified period of time- usually a year or a quarter
  • One indicator of the organization's financial health
  • Compares current assets that can be easily liquidated or converted into cash

Question 104

Question
What is gross profit
Answer
  • Sales revenues minus the costs of producing what is sold, compares gross profit with sales
  • Net income is what a business has after paying interest and taxes
  • Illustrates the effect of all organizational activities

Question 105

Question
What is net income
Answer
  • What a business has after paying interest and taxes
  • Sales revenue minus the costs of producing what is sold
  • Illustrates the effect of all organizational activities

Question 106

Question
What is the formula for net income
Answer
  • Gross profit / net sales
  • Revenues - Expenses
  • Expenses- net sales

Question 107

Question
How is the gross profit margin calculated
Answer
  • Net sales + gross profit
  • Net income / gross profit
  • Gross profit / net sales

Question 108

Question
How is the net profit margin calculated
Answer
  • Net income + net sales
  • Net income / net sales
  • Net income / gross profit

Question 109

Question
What is the cash flow statement
Answer
  • What business has after paying interest and taxes
  • Current assets include items that can be easily liquidated or converted into cash
  • Illustrates the effect of all organizational activities- activities that both consume value ( production, administration) and produce value ( sales, investment) on how much cash or cash equivalents the organization has on hand

Question 110

Question
What is the formula for Return on investment (ROI)
Answer
  • Net income / number of outstanding shares
  • Total sales- total costs / total sales
  • Gain from investment-cost of investment / cost of investment

Question 111

Question
What is the formula for profit margin
Answer
  • Total sales-total costs / total sales
  • Net income/ number of outstanding shares
  • Total liabilities / total assets

Question 112

Question
What is the formula for Earnings per share (EPS)
Answer
  • Gain from investment- Cost of investment / cost of investment
  • Net income / number of outstanding shares
  • Stock price per share / Earnings per share

Question 113

Question
What skill could most improve an HR function's ability to manage change
Answer
  • Mastery of complex communication means
  • Knowledge of current job descriptions
  • Understanding of strategic implications
  • Evaluation

Question 114

Question
What should leaders understand about managing change?
Answer
  • Acceptance of change cannot be expected until long after the change has been made
  • Managing change involves employees' cognition, emotions, and behavior
  • Most employees will embrace the promise of change
  • Global organizations must standardize their processes for introducing organizational change

Question 115

Question
What important action takes place at the end of Lewin's change management model ?
Answer
  • Employee input on change is sought
  • A vision of the future is communicated
  • The change is made a lasting part of the organization's policies or processes
  • Employees are motivated to accept the change

Question 116

Question
What is managing the change spectrum
Answer
  • Resistant, neutral, welcoming
  • Fear, positive, negative
  • Welcoming, fear, neglecting

Question 117

Question
What are the conditions that make change possible
Answer
  • Empathy, communication, manager's negative reaction
  • Shared purpose, reinforcement systems, skills required for change, consistent role models
  • Urgency, communication, reinforcement systems, empathy

Question 118

Question
What stage of the Lewin's model of change will help get employees to accept that the change will occur by reducing factors that work against change
Answer
  • Unfreezing
  • Moving
  • Refreezing

Question 119

Question
What is the Cascade approach when planning and implementing a change
Answer
  • Relies on a top-down sequence with complete change at each level. change at one level or unit high up in the organization eventually transforms the units and levels beneath it
  • Change originates at the op and is broadcast to the entire organization
  • Relies on independent centers and multiple origins of the change within the organization

Question 120

Question
What is the organic method when planning and implementing a change
Answer
  • Relies on a top-down sequence with complete change at each level
  • Relies on independent centers and multiple origins of the change within the organization
  • The change originates at the top and is broadcast to the entire organization

Question 121

Question
What is an interview advantage
Answer
  • It is Safer, confidential environment may generate significant information
  • Requires strong relationship-building skills
  • The interviewer can influence questions and interpret answers

Question 122

Question
Which context a focus group might occur
Answer
  • To follow up on a survey by more in-depth discussions at the specific issues from collection qualitative data that impacts the survey results
  • Only one individual perspective is needed for a specific issue
  • Where participants are not free to share collection of qualitative data

Question 123

Question
What is a nominal group technique (NGT) for a focus group
Answer
  • A technique that proceeds through rounds in which participants each suggest ideas, the rounds continue no further ideas are proposed
  • A technique that progressively collects information from a group on a pre-selected issue, after the coordinator identifies the issues and participants, each participant lists his/her idea about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
  • A technique that discuss core ideas, group members add related ideas and indicate logical connections, eventually grouping similar ideas

Question 124

Question
Which of the following question is NOT one of the questions that human resources professional needs to address in a Human Management Capital plan during strategic planning?
Answer
  • Where have we come from
  • Where are we now
  • How will we get there
  • How will we know when we arrived

Question 125

Question
Why is understanding of legal process so valuable for human resources professional
Answer
  • Human resources professionals are the ones responsible for contacting members of Congress in the event that legislation should be proposed
  • The business world is increasingly involved with legislative process, and the human resource professional is a company's outside contact for legislation
  • Legislation influences the relationship between employers and employees, and human resource professional is responsible for understanding this relationship

Question 126

Question
Standard Human Resource budget responsibilities for a company might include all of the following EXCEPT
Answer
  • Travel expenses
  • Payroll taxes
  • Performance increases
  • Employee Benefits

Question 127

Question
The Fair Labor Standards Act (FLSA) Retains a certification of age for all employees for how long
Answer
  • 2 years
  • 1 year
  • 5 years
  • Until employee termination

Question 128

Question
What are the human resource professional's primary role in assisting a development with conducting an effective interview
Answer
  • To offer any requested advice on preparing for and setting up interviews
  • To choose the members of the prospective interview board
  • To conduct all interviews for prospective employees of all company

Question 129

Question
The Uniform Guidelines on Employee Selection process (UGESP) requires which two qualities in testing
Answer
  • Fairness and reliability
  • Equality and fairness
  • Reliability and validity
  • Consideration and reliability

Question 130

Question
The Warn Act was designed to do which of the following
Answer
  • Prevent massive lay-offs that disrupt the economy
  • Ensure rights for employees who have been laid off
  • Provide new positions for employees that have been laid off

Question 131

Question
Which of the following provides the best definition of organization development
Answer
  • Creating a mutual understanding of values within an organization
  • Analyzing the various elements of an organization's makeup and reviewing opportunities for improvement
  • Creating a sense of balance between employers and their employees in a company

Question 132

Question
Which of the following elements is NOT a part of the ADDIE model of instructional design
Answer
  • Design
  • Develop
  • Administration
  • Evaluation

Question 133

Question
What is the purpose of of a total rewards strategy
Answer
  • To use budget for rewards in order to retain employees
  • To assist in creating teamwork among employees
  • To plan for establishing salaries among employees

Question 134

Question
What is a Delphi technique for a focus group
Answer
  • A technique progressively collects information from a group on a preselected issue, after the coordinator identifies the issue and participants, each participant lists his/her ideas about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
  • A technique that begins the discussion with cored ideas, the group members add related ideas and indicate logical connections, eventually grouping similar ideas
  • A technique the proceeds through rounds in which participants each suggest ideas, the rounds continue until no further ideas are proposed

Question 135

Question
From the answers below, what are relatively inexpensive ways to gather a large amount of data from a large and dispersed group of subjects
Answer
  • Observing and sampling
  • Surveys and questionnaires
  • Questionnaires and sampling
  • Observing and questionnaires

Question 136

Question
What two key characteristics of data collected should you be concerned with whether you are designing a tool to gather primary data or using data from a secondary source
Answer
  • Statistical sampling and Measurement Bias
  • Unweighted average and weighted average
  • Reliability and Validity

Question 137

Question
What is reliability
Answer
  • Is the ability of an instrument to measure what it is intended to measure
  • Is Built on reason and evidence
  • Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent

Question 138

Question
What is validity
Answer
  • The ability of an instrument to measure what it is intended to measure
  • Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent
  • Is built on reason and evidence

Question 139

Question
What is Bias
Answer
  • Using irrelevant criteria to develop measures
  • Occurs when people consciously or unconsciously evaluate data in an irrational manner
  • The degree of to which people measure attributes that are relevant to the measurement's intention

Question 140

Question
From the answers below, what are the two quantitative measures frequently used to analyze data
Answer
  • Frequency distributions and tables and measures of central tendency
  • Data analysis method and Ratio analysis method
  • Frequency distributions and tables and Variance analysis
  • Quartiles and percentiles

Question 141

Question
Analytics can expose the important connections and patterns in data to make better workforce decisions because they
Answer
  • Consider the past and present and forecast the future
  • Show dispersion, or how groups of data related to each other
  • Identifies the degree of difference between planned and actual performance.

Question 142

Question
What is a ratio analysis
Answer
  • Shows dispersion, or how groups of data related to each other
  • Refers to using relationships between data in financial statements to measure the financial health of an organization
  • Identifies the degree of difference between planned and actual performance

Question 143

Question
What is a regression analysis
Answer
  • Refers to a statistical method used to determine whether a relationship exists between variables and the strength of the relationship exists between variables and the strength of the relationship
  • The ability to predict variables such as level of sales, production, or service within workable limits or ranges most often becomes the foundation for making the HR forecast
  • Starts with a result and then works backward
  • Can be used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved

Question 144

Question
what is an example of why an HR professional would use a pie chart
Answer
  • To describe the age breakdown of the workforce
  • To analyze recruiting methods in terms of employee performance ratings
  • To analyze workforce demand to identify overall trends in demand as well as high and low pints in the calendar year
  • To analyze and illustrate causes of voluntary and involuntary employee separation from the organization

Question 145

Question
what is an example of why an HR professional would use a Pareto chart
Answer
  • To analyze workforce demand to identify overall trends in demand as well as high and low points
  • To analyze recruiting methods in terms of employee performance
  • To analyze and illustrate causes of voluntary and involuntary employee separation from the organization
  • To describe the age breakdown of the workforce

Question 146

Question
What is an advantage of the nominal group technique in conducting research
Answer
  • It adds more credibility to the reported findings
  • It is easier to quantify data for analysis and reporting
  • It allows for in-depth discussion and analysis of certain topics
  • It involves research participants in prioritizing data

Question 147

Question
In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary
Answer
  • Weighted average
  • Unweighted average
  • Median
  • Mode

Question 148

Question
An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help
Answer
  • Variance analysis
  • Regression analysis
  • Trend analysis
  • Root cause analysis
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