Quiz
SHRM-CP/SCP
Questions in this quiz (148)
1In general, which employee is most likely to have developed a global mindset?
- AAn employee who has learned another language
- BAn employee who is deeply motivated to work in another country
- CAn employee who has completed cultural diversity courses the employer offers
- DAn employee who spent time throughout her education in programs abroad
2What graphic data analysis tool shows possible relationships between two variables?
- AFlowchart
- BScatter diagram
- CPareto chart
3What is the weighted average of the following salaries?
$20,000 (2 incumbents)
$30,000 (1 incumbent)
$35,000 (2 incumbents)
$40,000 (1 incumbent)- A$25,000
- B$30,000
- C$31,250
- D$35,000
4What is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention?
- APresent evidence that disruption will be only temporary.
- BShow how these are standard procedures at other organizations.
- CExplain that the function's credibility with management depends on accepting these changes.
- DPresent the changes as necessary to maintaining competitiveness
5HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker could be dangerous and costly. What feature would be most important in a pre-employment test for this position?
- AHigh validity
- BHigh reliability
- CEnvironmental factors in the testing environment
- DFairness evidence for protected groups
6What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?
- ADeterminism
- BEthnocentrism
- CParochialism
- DRelativism
7Which definition best describes the concept of a stakeholder?
- AA stakeholder has a legally defined or contractual relationship with a firm.
- Bl management team.
- CA stakeholder is anyone who shares in the value of an organization and its activities
- DA stakeholder owns a financial interest in a venture
8If you were trying to show the relationship between employees' formal education and job performance ratings, what data analysis tool would you use?
- APie chart
- BScatter diagram
- CPareto chart
- DTrend analysis
9What is the correct positioning of an HR strategy?
- AIt is concerned with only the people aspects of the organization.
- BIt is a support unit of the corporate strategy.
- CIt cascades from the organization's corporate strategy.
- DIt is aligned with a cost management and profit focus.
10What can be said about a customer service sales associate selection test that successfully measures essential job-related skills and abilities?
- AIt is valid
- BIt is reliable
- CIt is statistically significant
- DIt is legally compliant
11An organization has chartered three cross-functional teams with representation from senior management, middle management, and employees. Each team has distinct goals that focus on different aspects of the customer experience. Every six weeks, the teams share their accomplishments. What approach to planning and implementing the change has the organization adopted?
- ACascade
- BStrategic
- CProgressive
- DOrganic
12What communication method is more likely to be favored by high-context cultures?
- AWritten
- BE-mail
- CFace-to-face
- DMultimedia Presentations
13When comparing wages within a group, the most frequently occurring wage is called the
- AMode
- BAverage
- CMedian
- Dmode
14What is an example of implicit culture?
- ALanguage
- BPace of Life
- CViews toward power
- DFood
15How is Porter's "Five Forces" framework used in developing strategies?
- ATo determine the cost-effectiveness of strategic initiatives
- BTo assess the strength of various competitors in one's industry
- CTo understand competitive industry factors that can shape strategy
- DTo identify internal strengths and weaknesses
16What is the primary purpose of strategic planning?
- ATo align organizational units and employees with business goals
- BTo apply the results of financial forecasting to business goals
- CTo allocate resources in a fair and consistent manner among units
- DTo create a detailed project plan for the purposes of documenting control
17What does the final stage of both Kurt Lewin's and John Kotter's models of change management involve?
- AGiving employees the necessary tools to implement the change
- BAddressing emotional effects on organizational members
- CMaking the change part of the organization
- DProviding a clear sense of the future
18An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer questioned the results, the applicant was asked to retake the test. Again, the result was a very high score, and the applicant was hired. Three months later, it was determined that this new hire could not perform the job effectively. What can you conclude about the job knowledge test?
- AIt was only reliable, not valid.
- BIt had only content validity.
- CIt had only criterion-related validity.
- DIt had only construct validity
19What is the basis of religious law?
- ALegislative acts
- BRegulatory directives
- CBeliefs and conventions
- DCourt decisions
20Which test most effectively identifies potential high-performing leaders in a collaborative work environment?
- APsychomotor
- BPersonality
- CWork sample
- DEmotional intelligence
21Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?
- ARole play
- BSimulation
- CApprenticeship
- DTeam training
22An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?
- AAverage tenure of employees
- BPerformance quality of one-year employees
- CTotal costs for training
- DPercentage of employees with a career plan
23A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?
- AVerbal caution
- BFinal warning
- CWritten reprimand
- DCounseling
24An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?
- ADesign appraisal system
- BTrack timely receipt of appraisals
- CIdentify development areas
- DTrain staff to use performance system
25Which is a significant benefit of recruiting from internal sources?
- AMinimizes inflated expectations about the job
- BEmployees will all be of the existing mindset
- CProvides a continuous pool of applicants
- DInnovation increases with each infusion of new talent
26Which incentive plan is most likely to cause frustration to higher-performing employees?
- ABehavioral encouragement
- BPiecework
- CGain sharing
- DProfit sharing
27Which is the best way to address the lack of diversity within organizational units?
- AConsult legal to mitigate discrimination claims in hiring
- BImplement incentives to employees for candidate referrals.
- CConfirm that recruiters incorporate diversity policy into the recruitment process.
- DDevelop a diversity initiative with targeted hiring objectives.
28Which measure shows how much more valuable an organization has become because of its investment in human capital?
- AHuman capital return on investment
- BHuman economic value added
- CHuman capital value added
- DReturn on investment
29The two primary dimensions of behavioral theories of leadership are
- Aintelligence and task-relevant knowledge
- Bconsideration and self-confidence
- Cconsideration and initiating structure
- Dinitiating structure and intelligence
30Which statement exemplifies Hersey-Blanchard's situational leadership theory?
- AA leader's style must change over time as individuals develop and require a different type of direction and leadership
- BLeaders don't need personal relationships with mentors to learn from them
- CLeaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something
- DA team leader is one equally concerned with people and production (task) to a maximum degree
31In the contingency theory of leadership, which is the term for the degree of confidence, trust, and respect that followers have in their leader
- ATask structure
- BPosition power
- CSituational faorableness
- DLeader-member relations
32Which trait is not desirable in a leader in any culture?
- AAffability
- BDependability
- CWin-Win mentality
- DLoner
33A leader of function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?
- ALegitimate
- BExpert
- CReward
- DReferent
34Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?
- APerceiving emotion
- BUsing emotion to facilitate thought
- CUnderstanding emotion
- DRegulating emotion
35Which motivation theory appeals to an employee's need for achievement?
- AThree need theory
- BTheory Y
- CHerzberg's theory
- DAttribution theory
36What is the Expectancy Theory?
- AEfforts increases in relation to one's confidence that the behavior will result in a positive outcome and reward
- BIndividuals are motivated by basic needs within a social and cultural context
- Cindividuals are motivated by a desire to satisfy certain needs
37What are the basic categories of needs of Maslow Theory, that must be met in an ascending order?
- AAchievement, Affiliation, Power
- BPhysiological, Safety and security, Belonging and love, Esteem, and Self-actualization
- CStability, locus of control, controllable,
38What practice illustrates transparency?
- ASharing personal information with fellow staff members
- BPublicizing criteria for access to development opportunties
- CInvolving all staff members in tactical decisions
- DSupporting promotions decisions with specific examples
39A manger is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action?
- AAm I sure about my assessments of the candidates' abilities
- BWhat would be peers think of me if I changed my mind
- CIs this fair to everyone involved
- DIs this really an ethical question
40Which is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices?
- AEthical universalism
- BMulticulturalism
- CLaissez-fair ethics
- DCultural relativism
41A manger notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?
- AAccommodate
- BAssert
- CAvoid
- DCollaborate
42What is the process where two or more parties work together to reach an agreement on a matter?
- ANegotiation
- BStrategic planning
- CPerformance evaluation
- DMeeting of the minds
43Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?
- ASoft
- BHard
- CPrincipled
- DCollaborative
44What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?
- AMake sure all data is included in slides
- BPractice
- CFrame the information
- DLet the audience draw their own conclusions
45A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?
- APhone call
- BE-Mail
- CPrivate, face-to-face conversation
- DText
46An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manger still receives negative comments from other functions who work with this staff member. How could this communication be improved?
- ARepeat the message until the performance is improved
- BConfirm understanding by observing actual performance
- CTry writing out the directions for the staff member
- DAsk the staff member directly if there is another issue causing this performance
47What is a global mindset?
- AThe ability to encourage others with diverse backgrounds to see one's own perspective as the correct one
- BThe ability to learn other languages
- CThe belief that all other cultures and identity groups are really no different from one's own
- DThe ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views
48What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed won from one generation to the next?
- AGlobal mindset
- BCulture
- CAssimilation
- DGlobalization
49What cultural layer is exemplified by the pasta dishes that are unique to Italy?
- ANorms and values
- BBasic assumptions
- CArtifacts and products
- DImplicit culture
50How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and that strives for consensus?
- AHigh feminine
- BHigh uncertainty avoidance
- CHigh individualism
- DHigh power distance
51How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?
- AParticular
- BSynchronic
- CAffective
- DExternal
52What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?
- ACultural sterotyping
- BCultural determinism
- CCultural relativism
- DCultural ethnocentrism
53What are the three main types of world legal systems?
- ACivil, criminal, corporate
- BWritten, oral, transcribed
- CCivil, common, religious
- DLegislative, judicial, executive
54Which system of law is the most prevalent in the world?
- ACommon law
- BCorporate law
- CCivil law
- DCriminal law
55Which world legal system is based primarily on legal precedent?
- ACommon law
- BCivil law
- CReligious law
- DCriminal law
56What is the term for the concept that laws are to be enforced only through accepted, codified procedures?
- ARule of law
- BDue process
- CConflict of law
- DJurisdiction
57What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?
- ARule of law
- BDue process
- CConflict of law
- DJurisdiction
58What is extraterritoriality?
- ABinding agreements among nations as to where trade may be conducted and under what conditions
- BAn extensions of the power of a multinational regional organization over the national laws of its members
- CReciprocal agreements entered into by two or more nations regarding employment related issues
- DAn extensions of the power of a country's laws over its citizens outside that country's sovereign national boundaries
59How are the concepts of value and the value chain related to strategy?
- AValue points to economic metrics that can be used to measure strategic success
- BValue chain analysis identifies areas critical to strategic success
- CThe value chain defines what is important for the organization's stakeholders
- DThe concepts relate primarily for-profit enterprises
60The focus of strategic planning is on goals and how they will be achieved. What is the focus of strategic management?
- AHow leaders act in alignment with those goals
- BTracking allocation of resources toward strategic goals
- CIdentifying future talent
- DSatisfying stakeholders
61What is the key benefit of developing consistent, Long-term goals?
- AIt shows the interaction of planning, people, and process to achieve goals
- BIt separates strategic intentions from the effects of organizational culture
- CIt decreases the influence of external factors
- DIt reduces resources wasted on nonstrategic activities
62What type of organizational activity is most likely to succeed in the strategic planning and management processes
- AStrategies are developed by the functions with little involvement of senior management
- BSenior management develops a high-level strategy intended solely for publication in the annual report
- CHR is asked to analyze current competencies against a proposed strategy
- DFunction leaders make well-reasoned strategic decisions based on their operational needs
63A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's
"Five Forces" does this illustrate?- AThreat of substitution
- BThreat of entry
- CBargaining power of suppliers
- DBargaining power of buyers
64What is a business case?
- ACost-benefit analysis of a business concept
- BMarket research into acceptability of new service or product
- CScenario-based test of a business plan
- DAnalysis of a problem and of possible solutions
65When would a return on investment (ROI) analysis be an effective metric?
- AAn organization wants to compare its productivity with that of similar competitors
- BA function is seeking information about a company's financial performance
- CAn HR function wants to confirm that it is complying with legal and regulatory requirements
- DAn investor is seeking information about a company's financial performance
66What is debt to asset (formula: total liabilities/ total assets)
- Aleverage ration reflecting the amount of exposure to risk from debt that an organization has assumed
- Bleverage ration reflecting how an organization is funding its growth
- CActivity ratio that measures the efficiency of debt collection
67What is accounts receivable turnover (formula: Net credit sales/ average accounts receivable)
- Aliquidity ratio that indicates level of working capital
- Bprofitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold
- Cactivity ratio that measures the efficiency of debt collection
68What is gross margin (formula: total sales - cost of goods sold / total sales)
- Aprofitability ratio showing the percentage of total sales revenue after incurring direct costs of producing goods and services sold
- Bleverage ratio reflecting how an organization is funding its growth
- Cliquidity ratio that indicates level of working capital
69What is a value chain?
- Athe process by which an organization creates the product or service it offers to a customer
- Bcan be defined and measured differently
- Cmultiple organizations producing parts of a good or service across geographical regions
- Dstrategy provides guidepost throughout the organization, from top to bottom.
70what are the primary activities of a value chain
- Amanagement, finance, legal
- BSupply management, HR management, Technology
- CR&D, operations, marketing and sales, fulfillment, customers
- DGrowth, maturity, renewal, no growth, decline
71What are the benefits of strategy
- Aeffectiveness, Efficiency, impacts, better competitive
- Bbled of awareness, mindful of all stakeholders, measures everything
- Ctaking shortcuts, sufficient involvement of the rest of the organization, adequate communication, better internal vision
- Dconsistent long-term goals, decision making by leaders, better competitive and external vision, better internal vision
72what are the three levels of strategy
- AOrganizational strategy, Business unit strategies, and operational strategy
- BPerformance strategy, organization strategy, competitive strategy
- CBusiness unit strategies, internal strategies, competitive strategy
73What is the organizational strategy
- Aaddress questions of how and where the organization will focus to create value
- Breflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
- Creflects on the measuring performance that helps organizations determine whether strategic initiatives have been implemented as planed
- Dfocuses on the future of the organization as a single unit, a general vision of the future it seeks the long-term goals
74What is a business unit strategy
- Aaddress question of how ans where the organization will focus to create value
- Bfocuses on the future of the organization as a single unit
- Cfocuses on the measuring the operations in different functional units
- DInvestment in the initiative benefits to the organization
75what is an operational strategy
- Afocuses on the future of the organization as a single unit
- Ball policies, programs, and process repeated at each strategic level
- Creflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
- Daddress questions of how ans where the organization will focus to create value
76What does key performance indicators (KPIs) do?
- Aresult in wasting fewer resources on activities
- Bhelp organizations make the right measurements, measures of performance used to gauge progress toward strategic objectives or agreed standards of performance
- Cresults in achieving competitive advantage by being superior indicator
- Dhelps organizations focus on performance that supports strategic goals by measuring activities that are relevant to the organization's future growth
77What are effective ways to measure performance
- Afocus on performance that supports strategic goals, blend awareness of past, present, and future performance in creating objectives, be mindful of all stakeholders, reexamine what you're measuring regularly
- Btake shortcuts, little follow-through, overreliance on the comfortable and familiar, insufficient commitment, insufficient involvement of the rest of the organization, and inadequate communication
78What is the stakeholder concept
- Aproposes that any organization operates within a complex environment in which it affects and is affected by variety of forces or stakeholders who all share in the value of the organizations and its activities
- Bfinding the most time and cost effective processes to achieve operations that affect the functions in strategic performance
- Cdecision making at all levels and in all parts of the organization
- DObjectives that only value the organization and its activities in long term goals to maximize profits
79what are the parts of a stakeholder concept
- Asupply management, customers, legal, HR management,finance, marketing and sales, trade associations
- BFinance, operations, R&D, investors, political groups, suppliers, customers, supply management, employees
- CTrade associations, investors, governments, political groups, customers, employees, suppliers, communities
80What are the three possible outcomes of a life cycle concept in order by revenue and time
- AIntroduction, maturity, growth, renewal, no growth, decline
- BIntroduction, growth, maturity, renewal, no growth, decline
- Cgrowth, maturity, introduction, renewal, decline, no growth
- Ddecline, no growth, growth, renewal, maturity, introduction
81What is the introduction stage in the life cycle concept
- ARevenue is low because there is little market awareness and because of the market's resistance to change
- BRevenue is high because there is more market awareness and because of the market's readiness to change
- Crevenue is low because there is more market awareness and because of the market's resistance to change
82What is the growth stage of the life cycle concept
- Aas time process, revenue tends to decrease, the rate of growth (curve) will be vary by new industry, products, services
- Bas time decreases, revenue begins to increase, the rate of growth (curve) will decrease by industry, enterprise, or product
- Cas time process, revenue begins to increase, the rate of growth (curve) will vary by industry, enterprise, or product
83what is the maturity stage in the life cycle concept
- AThe market is not saturated and growth occurs only through renewal of the new industry
- BThe market is saturated and growth occurs only through introduction of new products or customer groups
- CThe market is saturated and growth occurs when time and revenue are constant with each other
84what is the renewal/ no growth/ decline stage in the life cycle concept
- Awhen revenue and time decreases because of the supply and demand of the market decreases
- BEventually demand will decrease, either because the need no longer exists or it is satisfied more effectively something or someone new
- CSuddenly demand decreases only because the need no longer exists
- DWhen revenue and time increases and demand can no longer match or satisfied the needs in time of the market change
85What is the impact of maturity life cycle stage on HR strategy
- ABuilding and retaining a productive workforce to meet a high level of demand
- BDelivering HR services with shrinking budget
- CReducing the workforce size
- Dreductions in workforce to right-size the organization as it rebuilds
86What is the impact of renewal life cycle stage on HR strategy
- AReductions in workforce to right-size the organization as it rebuilds
- Bdealing with increased turnover rate
- Cestablishing stable leadership through succession planning
- Dhelping the organization's members manage constant stress and workplace changes necessary to survive
87What is the impact of no growth life cycle stage on HR strategy
- Amaintaining engaged workforce with fewer resources
- Ba streamlining of structures and policies
- Cmake sure that formalization does not make the organization less agile and innovative
- Dmodeling awareness of external influences
88What is the impact of Decline life cycle stage on HR strategy
- Aadded responsibilities to job descriptions and remaining staff
- Bconsulting to other parts of the organization to solve problems that affect productivity
- Chelping the organization's members manage constant stress and workplace changes necessary to survive
- Dcommunication and reinforcing organizational culture in policies and practices
89What is the Porter's five forces framework
- Aintroduction, growth, maturity, renewal, decline
- Bconsistent decision making, consistent long term goals, better competitive vision, better internal vision, better external vision
- CThreat of substitution, threat of entry, bargaining power of buyers, bargaining power of suppliers, rivalry among competitors
90What is an example of a Zero-based budgeting method
- AInstalling new computer equipment or providing training would increase the budge
- BA department would need to justify its entire budge and show how its funding helps the organization meet its goals
- CA government agency could experience a system wide 5% budget decrease, which would be spread among its units according to different percentages
91what is an example of an Activity-based budgeting method
- AAn organization asks functions what resources they will need to produce specific outputs or levels
- BInstalling new computer equipment or providing trading would increase the budget
- CA department would need to justify its entire budge and show how its funding helps the organization meet its goals
92most effective budgets are created in
- Aan individual manner
- BHR management
- Ca collaborative manner
93The components of a business case
- AStatement of need, recommended solution, risks and opportunities, estimated costs and time frame
- BEach unit is ranked, expenditures are justified, additional funds are requested
- CExamine allocate costs, manage unexpected threats and opportunities, communicate to HR leaders
94What is business intelligence
- AAllows analyst to gather facts, investigate alternatives, and consider risks
- BAllow analyst to foresee the estimates amounts of information that could provide in an event of an acquisition or merger
- CAllows analyst to retrieve timely, accurate, and complete data and transform that data into " actionable intelligence" that could be used to make organizational decisions
- DAllows analyst to approve and implement data that improves external environment actions
95The relationship between assets, liabilities, and equity is represented by what balance sheet equation
- ALiabilities+ equity or equity= assets- Liabilities
- BAssets= liabilities+ equity or equity= assets- liabilities
- Cassets-liabilities=assets=liabilities + equity or equity
96Any money entered as an asset is balanced by offsetting liabilities, to illustrate this consider that A company's buildings and land are valued in year 2 at $ 59,600,000. This asset is balanced by a note to a bank for 60% of its value, or $35,760,000. What is the remainder of the asset's value that is considered equity value
- A$23,840,000
- B$30,400,000
- C$24,000,000
- D$15,200,000
97What a balance sheet
- AIs one indicator of the organization's financial health, its assets, liabilities, and equity at a particular time
- BCompares revenues, expenses, and profits over a specified period of time
- CRepresents what a company owes to either its owner(s) or its shareholders
98what are assets
- ARepresents was a company owes to either its owner or its stakeholders
- BWhat an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
- CWhat an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
99What are liabilities
- AWhat an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
- BWhat an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
- CRepresents was a company owes to either its owner or its stakeholders
100what is equity
- AWhat an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
- BIs combined with liabilities in the balance sheet because it represents what a company owes to either its owner or its shareholder; what is left of a company's assets after its liabilities have been discharged
- CWhat an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
101what is accounts receivable
- AThe money an organization's customer owe the organization
- BThe money an organization owes its vendors and suppliers
- CFixed assets that have tangible value
102What is accounts payable
- AMoney an organization's customers owe the organization
- BWhat is left of a company's assets after its liabilities have been discharged
- CMoney an organization owes its vendors and suppliers
103What is the income statement
- ACompares revenues, expenses, and profits over a specified period of time- usually a year or a quarter
- BOne indicator of the organization's financial health
- CCompares current assets that can be easily liquidated or converted into cash
104What is gross profit
- ASales revenues minus the costs of producing what is sold, compares gross profit with sales
- BNet income is what a business has after paying interest and taxes
- CIllustrates the effect of all organizational activities
105What is net income
- AWhat a business has after paying interest and taxes
- BSales revenue minus the costs of producing what is sold
- CIllustrates the effect of all organizational activities
106What is the formula for net income
- AGross profit / net sales
- BRevenues - Expenses
- CExpenses- net sales
107How is the gross profit margin calculated
- ANet sales + gross profit
- BNet income / gross profit
- CGross profit / net sales
108How is the net profit margin calculated
- ANet income + net sales
- BNet income / net sales
- CNet income / gross profit
109What is the cash flow statement
- AWhat business has after paying interest and taxes
- BCurrent assets include items that can be easily liquidated or converted into cash
- CIllustrates the effect of all organizational activities- activities that both consume value ( production, administration) and produce value ( sales, investment) on how much cash or cash equivalents the organization has on hand
110What is the formula for Return on investment (ROI)
- ANet income / number of outstanding shares
- BTotal sales- total costs / total sales
- CGain from investment-cost of investment / cost of investment
111What is the formula for profit margin
- ATotal sales-total costs / total sales
- BNet income/ number of outstanding shares
- CTotal liabilities / total assets
112What is the formula for Earnings per share (EPS)
- AGain from investment- Cost of investment / cost of investment
- BNet income / number of outstanding shares
- CStock price per share / Earnings per share
113What skill could most improve an HR function's ability to manage change
- AMastery of complex communication means
- BKnowledge of current job descriptions
- CUnderstanding of strategic implications
- DEvaluation
114What should leaders understand about managing change?
- AAcceptance of change cannot be expected until long after the change has been made
- BManaging change involves employees' cognition, emotions, and behavior
- CMost employees will embrace the promise of change
- DGlobal organizations must standardize their processes for introducing organizational change
115What important action takes place at the end of Lewin's change management model ?
- AEmployee input on change is sought
- BA vision of the future is communicated
- CThe change is made a lasting part of the organization's policies or processes
- DEmployees are motivated to accept the change
116What is managing the change spectrum
- AResistant, neutral, welcoming
- BFear, positive, negative
- CWelcoming, fear, neglecting
117What are the conditions that make change possible
- AEmpathy, communication, manager's negative reaction
- BShared purpose, reinforcement systems, skills required for change, consistent role models
- CUrgency, communication, reinforcement systems, empathy
118What stage of the Lewin's model of change will help get employees to accept that the change will occur by reducing factors that work against change
- AUnfreezing
- BMoving
- CRefreezing
119What is the Cascade approach when planning and implementing a change
- ARelies on a top-down sequence with complete change at each level. change at one level or unit high up in the organization eventually transforms the units and levels beneath it
- BChange originates at the op and is broadcast to the entire organization
- CRelies on independent centers and multiple origins of the change within the organization
120What is the organic method when planning and implementing a change
- ARelies on a top-down sequence with complete change at each level
- BRelies on independent centers and multiple origins of the change within the organization
- CThe change originates at the top and is broadcast to the entire organization
121What is an interview advantage
- AIt is Safer, confidential environment may generate significant information
- BRequires strong relationship-building skills
- CThe interviewer can influence questions and interpret answers
122Which context a focus group might occur
- ATo follow up on a survey by more in-depth discussions at the specific issues from collection qualitative data that impacts the survey results
- BOnly one individual perspective is needed for a specific issue
- CWhere participants are not free to share collection of qualitative data
123What is a nominal group technique (NGT) for a focus group
- AA technique that proceeds through rounds in which participants each suggest ideas, the rounds continue no further ideas are proposed
- BA technique that progressively collects information from a group on a pre-selected issue, after the coordinator identifies the issues and participants, each participant lists his/her idea about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
- CA technique that discuss core ideas, group members add related ideas and indicate logical connections, eventually grouping similar ideas
124Which of the following question is NOT one of the questions that human resources professional needs to address in a Human Management Capital plan during strategic planning?
- AWhere have we come from
- BWhere are we now
- CHow will we get there
- DHow will we know when we arrived
125Why is understanding of legal process so valuable for human resources professional
- AHuman resources professionals are the ones responsible for contacting members of Congress in the event that legislation should be proposed
- BThe business world is increasingly involved with legislative process, and the human resource professional is a company's outside contact for legislation
- CLegislation influences the relationship between employers and employees, and human resource professional is responsible for understanding this relationship
126Standard Human Resource budget responsibilities for a company might include all of the following EXCEPT
- ATravel expenses
- BPayroll taxes
- CPerformance increases
- DEmployee Benefits
127The Fair Labor Standards Act (FLSA) Retains a certification of age for all employees for how long
- A2 years
- B1 year
- C5 years
- DUntil employee termination
128What are the human resource professional's primary role in assisting a development with conducting an effective interview
- ATo offer any requested advice on preparing for and setting up interviews
- BTo choose the members of the prospective interview board
- CTo conduct all interviews for prospective employees of all company
129The Uniform Guidelines on Employee Selection process (UGESP) requires which two qualities in testing
- AFairness and reliability
- BEquality and fairness
- CReliability and validity
- DConsideration and reliability
130The Warn Act was designed to do which of the following
- APrevent massive lay-offs that disrupt the economy
- BEnsure rights for employees who have been laid off
- CProvide new positions for employees that have been laid off
131Which of the following provides the best definition of organization development
- ACreating a mutual understanding of values within an organization
- BAnalyzing the various elements of an organization's makeup and reviewing opportunities for improvement
- CCreating a sense of balance between employers and their employees in a company
132Which of the following elements is NOT a part of the ADDIE model of instructional design
- ADesign
- BDevelop
- CAdministration
- DEvaluation
133What is the purpose of of a total rewards strategy
- ATo use budget for rewards in order to retain employees
- BTo assist in creating teamwork among employees
- CTo plan for establishing salaries among employees
134What is a Delphi technique for a focus group
- AA technique progressively collects information from a group on a preselected issue, after the coordinator identifies the issue and participants, each participant lists his/her ideas about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
- BA technique that begins the discussion with cored ideas, the group members add related ideas and indicate logical connections, eventually grouping similar ideas
- CA technique the proceeds through rounds in which participants each suggest ideas, the rounds continue until no further ideas are proposed
135From the answers below, what are relatively inexpensive ways to gather a large amount of data from a large and dispersed group of subjects
- AObserving and sampling
- BSurveys and questionnaires
- CQuestionnaires and sampling
- DObserving and questionnaires
136What two key characteristics of data collected should you be concerned with whether you are designing a tool to gather primary data or using data from a secondary source
- AStatistical sampling and Measurement Bias
- BUnweighted average and weighted average
- CReliability and Validity
137What is reliability
- AIs the ability of an instrument to measure what it is intended to measure
- BIs Built on reason and evidence
- CReflects the ability of a data-gathering instrument or tool, to provide results that are consistent
138What is validity
- AThe ability of an instrument to measure what it is intended to measure
- BReflects the ability of a data-gathering instrument or tool, to provide results that are consistent
- CIs built on reason and evidence
139What is Bias
- AUsing irrelevant criteria to develop measures
- BOccurs when people consciously or unconsciously evaluate data in an irrational manner
- CThe degree of to which people measure attributes that are relevant to the measurement's intention
140From the answers below, what are the two quantitative measures frequently used to analyze data
- AFrequency distributions and tables and measures of central tendency
- BData analysis method and Ratio analysis method
- CFrequency distributions and tables and Variance analysis
- DQuartiles and percentiles
141Analytics can expose the important connections and patterns in data to make better workforce decisions because they
- AConsider the past and present and forecast the future
- BShow dispersion, or how groups of data related to each other
- CIdentifies the degree of difference between planned and actual performance.
142What is a ratio analysis
- AShows dispersion, or how groups of data related to each other
- BRefers to using relationships between data in financial statements to measure the financial health of an organization
- CIdentifies the degree of difference between planned and actual performance
143What is a regression analysis
- ARefers to a statistical method used to determine whether a relationship exists between variables and the strength of the relationship exists between variables and the strength of the relationship
- BThe ability to predict variables such as level of sales, production, or service within workable limits or ranges most often becomes the foundation for making the HR forecast
- CStarts with a result and then works backward
- DCan be used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved
144what is an example of why an HR professional would use a pie chart
- ATo describe the age breakdown of the workforce
- BTo analyze recruiting methods in terms of employee performance ratings
- CTo analyze workforce demand to identify overall trends in demand as well as high and low pints in the calendar year
- DTo analyze and illustrate causes of voluntary and involuntary employee separation from the organization
145what is an example of why an HR professional would use a Pareto chart
- ATo analyze workforce demand to identify overall trends in demand as well as high and low points
- BTo analyze recruiting methods in terms of employee performance
- CTo analyze and illustrate causes of voluntary and involuntary employee separation from the organization
- DTo describe the age breakdown of the workforce
146What is an advantage of the nominal group technique in conducting research
- AIt adds more credibility to the reported findings
- BIt is easier to quantify data for analysis and reporting
- CIt allows for in-depth discussion and analysis of certain topics
- DIt involves research participants in prioritizing data
147In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary
- AWeighted average
- BUnweighted average
- CMedian
- DMode
148An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help
- AVariance analysis
- BRegression analysis
- CTrend analysis
- DRoot cause analysis
Information
- Description
- Quiz on SHRM-CP/SCP, created by Hallie Hughes on 20/03/2019.
- Author
- Hallie Hughes
- Language
- English
- Views
- 551
- Tags
- Rating
- 4.7 out of 5 · 3 ratings Rate this quiz