17565317
Description
Quiz by jen justice, updated more than 1 year ago
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Created by jen justice
about 5 years ago
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Question 1
Question
An organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviours is known as
Answer
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employee development
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orientation
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training
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career development
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e-learning
Question 2
Question
Which of the following is included in needs assessment?
Answer
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organization analysis
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person analysis
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task analysis
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competitive analysis
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organization analysis, person analysis, and task analysis
Question 3
Question
Training objectives should identify which of the following?
Answer
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A statement of what the employee is expected to do.
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A statement of the quality or level of performance that is acceptable.
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A statement of the conditions under which the trainee is expected to apply what he or she learned.
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A statement of what the employee is expected to do and a statement of the quality or level of performance that is acceptable.
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All of the answers are correct.
Question 4
Question
If the course objectives call for presenting information on a specific topic to many trainees, which one of the following training methods is most likely to be used?
Answer
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on-the-job training
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classroom instruction
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internship
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coordination training
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behaviour modelling
Question 5
Question
Which one of the following statements about e-learning is FALSE?
Answer
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E-learners have a great deal of control over what they learn and how fast they progress through the program.
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E-learning can reduce training costs and time.
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E-learning may provide trainees with the ability to collaborate.
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E-learners may use links to other learning resources such as reference materials.
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Actually, all of these statements about e-learning are true.
Question 6
Question
Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as
Answer
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orientation.
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cross-training.
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role playing.
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onboarding
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orientation and onboarding
Question 7
Question
The four general approaches that companies use to develop employees include
Answer
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formal education, assessment, job experiences, and interpersonal relationships.
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job rotation, promotion, transfer, and job sharing.
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psychological tests, assessment centres, Myers-Briggs Type Indicator, and performance feedback.
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business games, formal courses, team building, and assessment.
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formal education, informal education, training, and orientation.
Question 8
Question
Most employee development occurs through
Answer
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performance appraisals.
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job experiences.
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mentoring programs.
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job enlargement.
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None of the answers are correct.
Question 9
Question
Which of the following is NOT an example of how job experiences are used for employee development?
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job enrichment
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mentoring
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transfer
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promotion
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downward move
Question 10
Question
A mentor is an
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employee's co-worker.
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employee's manager.
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employee's family member.
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experienced, productive senior employee.
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employee's client.
Question 11
Question
A peer or manager who works closely with an employee to provide a source of motivation, help him or her develop skills, and provide reinforcement and feedback is a
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coach.
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role model.
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mentor.
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good Samaritan.
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high-potential employee.
Question 12
Question
The career management process starts with
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self-assessment.
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goal setting.
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reality checking.
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identifying the steps and timetable to reach a goal.
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action planning.
Question 13
Question
In the career management process, the employee is primarily responsible for all but one of the following. Name the exception.
Answer
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Identify development needs.
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Identify goals.
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Identify the opportunities available, given the organization's long-range plans.
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Prepare an action plan to achieve development goals.
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Identify what skills are realistic to develop.
Question 14
Question
Which one of the following statements about the glass ceiling is FALSE?
Answer
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The barrier may be due to a lack of access to training programs, developmental job experiences, and developmental relationships, such as mentoring.
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Research shows male managers receive more assignments involving high levels of responsibility than do female managers of similar ability and managerial level.
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Women and visible minorities often have trouble finding mentors.
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Research has found that men and women do not have equal access to job experiences involving transitions and creating change.
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A better metaphor may be a "labyrinth" suggesting a complex journey with many twists and turns.
Question 15
Question
The need to prepare for the retirement of their leaders has raised awareness of the need for
Answer
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career management.
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action planning.
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succession planning.
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goal setting.
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diversity training.
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