Quiz 7 HRM

jen justice
Quiz by jen justice, updated more than 1 year ago
jen justice
Created by jen justice over 2 years ago
30
1

Description

Business/Economics Quiz on Quiz 7 HRM, created by jen justice on 04/03/2019.

Resource summary

Question 1

Question
Performance management is the process of ensuring that employees' activities and output _______ organizational goals.
Answer
  • violate
  • match
  • change
  • supplement
  • help

Question 2

Question
All but one of the following is a problem associated with performance appraisals. Name the exception.
Answer
  • Discourages teamwork
  • Evaluators are inconsistent
  • Too objective
  • Manager has complete power over the employee
  • Produces emotional anguish

Question 3

Question
Which of the following is a purpose of performance management systems?
Answer
  • administrative
  • developmental
  • strategic
  • All of the answers are correct.
  • None of the answers are correct.

Question 4

Question
The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?
Answer
  • reliability
  • validity
  • specific feedback
  • acceptability
  • fit with strategy

Question 5

Question
What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?
Answer
  • simple ranking
  • forced-distribution
  • paired comparison
  • mixed-standard scales
  • graphic rating scale

Question 6

Question
If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a
Answer
  • critical incidents approach.
  • mixed-standard scale.
  • behavioural observation scale.
  • graphic rating scale.
  • simple ranking.

Question 7

Question
Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?
Answer
  • forced-distribution
  • graphic rating scale
  • mixed-standard scale
  • behaviourally anchored rating scale (BARS)
  • None of the answers are correct.

Question 8

Question
In what type of performance measurement system are goals established and passed down through the organization?
Answer
  • productivity measurement and evaluation systems
  • management by objectives
  • assessment centres
  • organizational behaviour modification
  • balanced scorecard

Question 9

Question
The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called
Answer
  • management by objectives.
  • behaviourally anchored rating scale.
  • balanced scorecard.
  • graphic rating scale.
  • mixed-standard scale.

Question 10

Question
An effective way to reduce rating errors in performance appraisals involves
Answer
  • punishment
  • training
  • MBO
  • BARS
  • using a balanced scorecard.

Question 11

Question
Performance feedback should be
Answer
  • a surprise.
  • timely
  • frequent
  • frequent and timely
  • an annual event.

Question 12

Question
Which approach to performance feedback is generally most effective?
Answer
  • tell-and-sell
  • tell-and-listen
  • problem-solving
  • tell-and-train
  • tell-and-hide

Question 13

Question
Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?
Answer
  • solid performers
  • underutilized
  • misdirected effort
  • underperformer
  • These methods will not improve performance for any category of employees.

Question 14

Question
A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)
Answer
  • performance support plan.
  • performance improvement plan.
  • employment contract.
  • legal issue in performance management.
  • employee-employer agreement.

Question 15

Question
Which one of the following statements about employee monitoring is FALSE?
Answer
  • Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.
  • Employees may find employee monitoring demoralizing, degrading, and stressful.
  • Monitoring provides detailed, accurate information.
  • The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.
  • Employee Internet use is monitored by more than one-half of employers.
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