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LEI4881
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Questions in this quiz (45)
1The main reason that we conduct research and evaluation is to:
- Ato provide jobs for academic nerds
- Bto decide which market to serve
- Cto know how satisfied customers are
- Dto have data to make better decisions
2The type of evaluation that is done while a program is happening is
- Aprocess evaluation
- Bsummative evaluation
- Coutcome evaluation
- Dformative evaluation
- Eendpoint evaluation
3The first step in the evaluation process is:
- Acollect data
- Bdecide what to evaluate
- Cselect a sample
- Dhire somebody else to do it
4The two main research methods are:
- Aquantitative and qualitative
- Bformative and summative
- Cprocess and outcome
- Dtriple option and single wing
5quantitative evaluation tools include:
- Aquestionnaires and rating scales
- Bobservation and focus groups
- Cchecklists and attitude scales
- Dall of the above
- Ea & c only
6Selecting a representative sub-set of a population is called...
- Aselection
- Bsampling
- Cstrategic sampling
- Dstrategic selection
- Edata selection
7A list of all the people who could be selected for an evaluation is called
- Athe population
- Bthe sampling selection
- Ca sampling frame
- Dan evaluation list
8Selecting ever nth person on a list is an example of what?
- Astratified sampling
- Bnonprobability sampling
- Csystematic sampling
- Dquota sampling
9Threats to validity include:
- Abad sample and sample too small
- Bflawed study design and data collector bias
- Ctesting bias and unexpected events
- Dall of the above
- Ea & b only
10________________________ is the repeatability of the data or the consistency of the data if the study is repeated
- Avalidity
- Breliability
- Cmeasurability
- Dstatistical significance
11What survey is likely to be the most expensive to administer?
- Atelephone
- Bemailed
- Ccomment cards
- Dsurvey link imbedded in a website
12The main disadvantage of an emailed survey is that
- Anot everyone has a computer
- Bthe cost to get the survey to people
- Cthe survey is often viewed as "junk mail" and deleted
- Dsome people can't read well enough to follow the directions
13You can improve survey responses by:
- Aoffering incentives
- Btarget people with an interest in the product/service
- Chave an interviewer with a pleasant voice and appearance
- Dall of the above
- EA & C only
14which type of survey question typically yields the "richest" information?
- Aopen ended
- Bclosed ended
- Cfocus groups
- Dlikert scale questions
15Which type of survey question is the most difficult to code for data entry?
- ANumerical categories
- BNumerical answer
- Ccheck list
- Dlikert scale
16The survey "introduction" should include:
- AThe surveyors name and who they represent
- Bthe survey respondents name ans address
- Cwhy the survey is important
- Dif there is an incentive
- Eall the above
- FA, C, and D only
17It is important to measure customer satisfaction because satisfaction leads to:
- Aintent to return and/or recommend to friends
- Bincreased length of stay
- Cperceived value and willingness to pay
- Dall of the above
- EA & C only
18Which type of satisfaction model is based on calculating a difference between expectation and performance?
- Adiscrepancy model
- B"SERVEPERF" service performance
- Cimportance/performance
- D"SERVQUAL" service quality
19What type of attributes should be measured for an importance/performance questionnaire?
- Apresent, past, and future
- Btangible, reliability, and contact
- Coverall satisfaction, intent to return, and intent to recommend
- Dthe good, the bad, and the ugly
20The best choice regarding the administration of an importance/performance survey is to have a:
- Aone step approach
- Btwo step approach
- Cthree step approach
- Dfour step approach
21When you analyze existing records, it is most important to:
- Asort them according to date
- Brank them from high importance to low
- Cspot trends that need to addressed
- Dform a committee to analyze the date
22Which is the best way to count participation?
- Atotal number of participants
- Btotal participant hours
- Cit depends on the situation
23To evaluate participation you can compare to:
- Asame program the previous year
- Bparticipation by various age, gender, ethnicity, etc.
- Cnet cost per participant hour
- Dall of the above
- EA & B only
24The best way to accurately track visitor spending is the:
- Arecall estimate method
- Bprojection of expense estimate method
- Cdiary method
- Demail method
25To evaluate costs and revenues you can compare data to:
- Aprevious months
- Bsame month last year
- Cother organizations
- Dall of the above
- EA & B only
26To objectives you should evaluate:
- ASMART objectives
- BACCURATE objectives
- CTMS objectives
- DMAIN objectives
27How would you best track the use of equipment such as pool filters and mowers?
- Adays used
- Bmonths used
- Chours used
- Dyears used
28Program observation could include:
- Astaff-participant ratio and program set-up
- Bprocedures followed and participant activity
- Cprogram costs and revenues
- Dall of the above
- EA & B only
29The technique for observing and diagramming participant interaction is the:
- Asociogram
- Bparticipant interaction plotting method ("PIPM")
- Cparticipant observation mapping ("POM")
- Dsurvey questionnaire
30A checklist or rating scale for the observation of an activity leader can include:
- Apunctuality, props preparation, delivery, and command of the subject
- Battire, vocal projection, eye contact, and body language
- Cprogram structure, spectator activity, and participant to activity ratio
- Denthusiasm, confidence, organization, and empathy
- Eall of the above
- FA, B, and D
31A typical focus group session would last about:
- Ahalf an hour
- Bone hour
- Ctwo hours
- Dhalf a day
32The most valuable service a focus group moderator can provide is:
- Aoffering an incentive for people to participate
- Bscheduling three or more focus groups for a topic
- Cmake objective conclusions based on interpretation of the focus group responses
- Dsubmit their report to the sponsor within two days
33What are good ideas for a focus group moderator to do?
- Aask unbiased questions
- Btry to get non-talkers involved
- Crefer questions back to the group
- Ddon't give own opinion
- Eall of the above
- FA, B, and D only
34which is not done when a focus group moderator makes his/her report
- Areport each focus group separately
- Bnote key differences in group consensus
- Csearch for key patterns and conclusions
- Dclarify his/her own notes and recorders notes
35"Management by Walking Around" should involve regular and non-formal visits to work sites to observe and talk with employees.
- Atrue
- Bfalse
36What data should you start with in a case study?
- Aboth primary and secondary data from reports, surveys, and other research
- Bformal interviews with employees and/or participants
- Cfocus groups
- Dmanagement by walking around
37Where might you find "best practices" and industry standards for a specific program, facility, or other operation?
- Agovernment regulatory agencies (examples = county health department and OSHA)
- Bprofessional associations
- Cinsurance companies
- Dall of the above
- EB & C only
38If the "benchmark" for hotel housekeeping at your resort is that a housekeeper should be able to clean 10 standard rooms (2 double beds) in 8 hours, but your housekeepers monthly average is just 8 rooms in 8 hours, you would conclude that:
- Athe benchmark was not met
- Bthe housekeepers were lazy
- Cthe rooms were more messy than you expected
- Dthe housekeepers supplies were not adequate to do the job in a timely manner
39Suggestion boxes should be:
- Aseparate from employees and public participants
- Bused to voice complaints and suggestions anonymously
- Ccollected and reviewed in a regular manner so you can give responses to stakeholders
- Dall of the above
- EA & B only
40A good consultant has:
- Aa wealth of experience specific to your needs
- Ba fresh, objective, and unbiased view
- Ca product or service to sell that would be good for you to use after his/her consultation
- Dall of the above
- EA & B only
41The type of statistics we use in this course for the Student Activity Interest Survey are considered "Inferential Statistics" because:
- Athey have data for the entire population of subjects
- Bthey are used to make generalizations from sample data from a larger population
- Cwe have to infer the conclusions from the data analysis
42What type of data is the following? Drink cups in these sizes: tiny, small, medium, large, extra large, and the number of ounces is not listed.
- Anominal
- Bordinal
- Cscale (ratio)
43Which test is used to find if there is statistically significant difference between two nominal variables?
- At-test
- BANNOVA
- Cchi-square
- Dpearson correlation
44Which measure of central tendency is effected most by an extreme outlier?
- Amean
- Bmedian
- Cmode
45The goal of any good sampling technique is to be sure that the sample is:
- Asmall enough to be east to input the data
- Breally large
- Crepresentative of the population
- Drepresentative of the U.S. population
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- Quiz on LEI4881, created by katherinebaker24 on 08/12/2014.
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- katherinebaker24
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