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A+ 802 Exam E
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Questions in this quiz (42)
1A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis?
- AEnable contact synchronization by setting up their email account on the phone.
- BDownload all their contacts in a .csv file and import them into the phone via a USB laptop connection.
- CEnable Bluetooth and transfer the contacts from their laptop to the cell phone.
- DEnable email synchronization and email the contacts to the user account for download.
2Which of the following explains why a tablet OS loads quicker than a laptop OS?
- AA tablet requires less power to operate than a laptop.
- BA tablet has a smaller circuit board than a laptop.
- CA SATA drive loads data much faster than an IDE drive.
- DA SSD drive loads data much faster than a SATA drive.
3A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?
- AThe LCD TV response rate is not fast enough for gaming.
- BThe PC games cannot be run to an external display.
- CThe games do not support a 1920x1080 resolution.
- DThe LCD TV driver is not supported by the Windows operating system.
4A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?
- AReplace the failing drive and let the RAID recover.
- BAdd an additional drive to the array and let the RAID recover.
- CReplace the drive; all the data is lost and cannot be recovered.
- DRemap the RAID array to another drive letter to recover the data.
5A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?
- AOnly perform the work on a plastic counter top
- BNever use a power tool to remove screws from the case
- CLabel the screws according to where they came from
- DWhen working on the bottom of a laptop, always leave the screen open
6A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?
- ATemporary Internet Files
- BProxy Settings
- CCookies
- DWindows Firewall
7When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).
- ADisable unused ports
- BChange the SSID
- CPosition the antennas to prevent outside access
- DEnable MAC filtering
- EChange the default user name
8A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?
- ABad video card
- BThe video card drivers need to be upgraded
- CBad monitor
- DThe screen needs to be degaussed
9A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?
- ARun FDISK on the drive
- BUpdate definitions and run a virus scan
- CLow level format the drive
- DRun CHKDSK on the drive
10A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?
- AAttempt to backup data from the hard drive
- BShutdown the PC and replace the hard drive
- CFormat the hard drive and reload the OS
- DRun the disk cleanup utility
11Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?
- ALCD
- BPlasma
- CLED
- DCRT
12Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?
- ALogin attempt restrictions
- BLocator service
- CRemote wipe
- DPasscode lock
13Which of the following steps would allow display output from a laptop to an external display? (Select TWO).
- APress the appropriate Function Key combination
- BA second video card in the Express card slot
- CDisconnect the integrated display
- DEnabling second monitor in the Windows Display Settings
- ELoading external monitor drivers on the laptop
14Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?
- AFirmware
- BRootkits
- CSQL injection
- DCross-side scripting
15Which of the following allows a user to enable XP mode?
- AWindows Vista Home Premium
- BWindows 7 Professional
- CWindows 7 Home Premium
- DWindows Vista Ultimate
16A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
- AA user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
- BThe printer is out of paper.
- CThe fuser needs to be replaced.
- DThe toner cartridge is low.
17A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?
- Aservices.msc
- Bshutdown.exe
- Cbootrec.exe
- Dgpedit.msc
18A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
- AThe printer is not designed to print legal sized pages.
- BThe print queue is holding jobs from printing.
- CThe paper weight is too heavy for the printer.
- DThe paper size for the tray is incorrect in the printer setup.
19Which of the following directory paths is the default profile folder for User1 in Windows 2000?
- AC:\Users\User1
- BC:\User1
- CC:\Documents and Settings\Users\User1
- DC:\Documents and Settings\User1
20A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner installed. Which of the following BEST describes the troubleshooting steps?
- AReplace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive.
- BHave the user maintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated.
- CDetermine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
- DReplace the user's computer with a more robust workstation.
21A technician replaced a laptop motherboard with an identical model and now wireless networking is not working. Which of the following is the MOST likely cause?
- AThe technician failed to connect the antenna wires to the WiFi card.
- BThe RAM frequency is interfering with the WiFi signal.
- CThe WiFi drivers are not compatible with the new motherboard.
- DThe wireless ribbon cable was accidentally cut when connecting the palm to the rest of the frame.
22In which of the following locations is the Windows Vista local user settings found?
- A%userprofile%\AppData\Local
- B%systemdrive%\Documents and Settings
- C%systemdrive%\My Profile
- D%userprofile%\Program Files
23A user recently purchased an 802.11g-capable laptop, but reports their network connection speed is much slower than expected. The technician notes that while the users wireless signal strength is excellent, they are connected at just 11Mbps. Which of the following BEST describes the cause of the problem?
- AThe software drivers for the users wireless network card need to be upgraded.
- BThe user is located too far away from the nearest wireless access point.
- CThe user is connected to an 802.11b wireless access point.
- DThe user has entered an incorrect WPA encryption key.
24A user reports they cannot access the Internet. The technician has verified the user's browser settings. The user's PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
- ACheck the DNS server addresses and verify they are current.
- BMake sure the Windows Firewall and ICS is disabled.
- CDe-select QoS in the TCP/IP properties page.
- DDisable any active antivirus software and see if it resolves the problem.
25A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?
- ADelete the printer drivers and restart the spooler service.
- BExamine the print queue, stop and then restart the spooler service.
- CExamine printer and faxes folder and check event log then start spooler service.
- DDelete the printer drivers, then delete and reload spooler service.
26Which of the following would have to be disabled on a PC if a user wants to assign a static IP address on that PC?
- ASSID
- BMAC filtering
- CDHCP
- DDNS
27A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?
- AReset the page count.
- BDisconnect the power.
- CConnect the communications cable.
- DInstall the toner cartridge.
28Which of the following is true for a 10/100 NIC running at full-duplex?
- AMaximum data rate transmission of NIC will have a speed of 10MBps.
- BMaximum data rate transmission of NIC will have a speed of 1000BaseT.
- CNIC will transmit data in only one direction at a time.
- DNIC will simultaneously transmit data in both directions at a time.
29An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?
- AThe customer's DNS server is unavailable.
- BThe customer has an incorrect default gateway.
- CThe customer has a bad NIC card.
- DThe customer does not have an IP address.
30A client calls after connecting the keyboard and mouse to a new computer. The client indicates that neither the keyboard nor the mouse works. The technician has determined these devices are connected through the PS/2 ports. Which of the following recommendations is BEST?
- AMake sure the PS/2 plugs and ports are color matched.
- BPurchase devices with USB connectors.
- CReturn the computer because of a defect.
- DReboot the computer then switch the plugs.
31A technician is replacing a defective DVD drive. After installing the new device, the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?
- AInstall the drivers for the new drive.
- BChange the jumper settings on the drive.
- CReplace the SCSI cable to the drive.
- DReplace the defective new drive.
32A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?
- ABacklight failure
- BExternal monitor needs to be installed
- CKeyboard failure
- DLaptop is running on battery power
33A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?
- ALoop back plugs
- BInduction toners
- CWire fish tape
- DCable tester
34Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?
- ATask Manager
- BDevice Manager
- CDisk Manager
- DPerformance Monitor
35A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).
- APort 21 is open
- BPort 22 is open
- CPort 23 is open
- DPort 25 is open
- EThe proxy setting in the antivirus application
36Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however, employee B cannot. No error messages are reported. Which of the following is MOST likely the problem?
- AEmployee B is using a faulty USB cable.
- BEmployee B does not have permission to print to the local printer.
- CEmployee B needs to update the printer driver.
- DEmployee B`s profile is set to use a virtual printer as the default printer.
37A Windows XP system stops booting with the error message `NTLDR is missing'. Which of the following is the BEST resolution for this problem?
- Afixmbr
- BPerform a clean install of Windows XP.
- Cfixboot
- DFormat and restore the system.
38After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?
- AThe module is not installed properly.
- BRIMM modules must be installed in pairs.
- CThe modules capacity is too large.
- DThe incorrect drivers were loaded.
39A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?
- AThe system takes a 144-pin SODIMM and a 72-pin SODIMM was installed.
- BThe memory does not meet Windows HCL standards.
- CThe memory module is not registered.
- DThe memory is not properly seated.
40A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue?
- AAero cannot be used on Windows Vista Home Premium.
- BUpgrade the video card to a DirectX 9 compatible card.
- CUpgrade the video driver.
- DUpgrade the RAM to 4GB.
41A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use?
- ACable tester
- BMultimeter
- CLoop back cable
- DPower supply tester
42A user has installed a second hard drive into a computer and receives a message stating `Invalid Boot Volume.' Which of the following should a technician recommend to solve this problem?
- ASet the jumpers on both hard drives to master.
- BSet the jumpers on both hard drives to C/S.
- CSet the jumpers on both hard drives to secondary.
- DRemove the jumpers from both hard drives.
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- Quiz on A+ 802 Exam E, created by Wayne Hewitt on 06/01/2015.
- Author
- Wayne Hewitt
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- English
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