Quiz
8 & 9
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Questions in this quiz (55)
1On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
- Arecruitment
- Bselection
- Cemployee orientation
- Demployee development
2Which of the following terms refers to helping new employees appreciate the values and culture of a firm?
- Aonboarding
- Boutsourcing
- Corganizing
- Doffshoring
3The methods used to give new or present employees the skills they need to perform their jobs are called ________.
- Aorientation
- Btraining
- Cdevelopment
- Dmanagement
4MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
- Adiscrimination
- Bnegligent training
- Coccupational fraud
- Dhazardous training
5Which of the following will most likely NOT help employers protect themselves against charges of negligent training?
- Aconfirming an employee's claims of skill and experience
- Bproviding extensive and appropriate training
- Cevaluating the effectiveness of the training
- Dpaying employees for their training time
6 ________ identifies the training employees will need to fill future jobs.
- ACompetency modeling
- BPerformance analysis
- CStrategic training needs analysis
- DScreening
7What is the first step in the ADDIE training process?
- Aassessing the program's successes
- Bappraising the program's budget
- Canalyzing the training need
- Dacquiring training materials
8What is the second step in the ADDIE training process?
- Adeveloping training aids
- Bdefining the training objectives
- Cdesigning the overall training program
- Ddesignating employees who need training
9Which of the following will most likely occur during the third step of the ADDIE training process?
- Atraining a targeted group
- Bcreating training materials
- Cevaluating the success of the program
- Destimating a budget for the training program
10Which of the following would most likely occur during the fourth step of the ADDIE training process?
- Aholding on-the-job training sessions
- Bselecting employees for training
- Cpreparing online training materials
- Dasking participants for feedback
11What is the final step in the ADDIE training process?
- Aevaluating the program's successes or failures
- Brewarding employees for program participation
- Cconducting a budget and needs analysis
- Dtraining the targetedgroup of employees
12Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.
- Ause as many visual aids as possible during the session
- Bprovide an overview of the material to be covered
- Cuse new terminology and technical concepts
- Dgive information in logical, meaningful sections
13Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.
- Ascreen applicants based on ability
- Btransfer skills more easily to the job
- Creduce training costs
- Ddetermine appropriate pay scales
14________ is a detailed study of the job to determine what specific skills the job requires.
- ANeeds analysis
- BTask analysis
- CTraining strategy
- DDevelopment planning
15The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.
- Aneeds analysis
- Btraining assessment
- Cperformance analysis
- Dperformance appraisal
16Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson's sales can be solved through training?- AAttitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
- BRecent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
- CThe rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites.
- DMembers of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson
17Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?- AThe newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs
- BSamson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
- CSamson's most experienced salesperson retired after working at the firm for more than twenty years.
- DSamson sales team members recently received their annual performance appraisals
18Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees.Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT:
- AWhat methods are used for recruiting and interviewing individuals for sales positions?
- BDoes every salesperson understand what his or her performance standards are?
- CWhat tools are available to sales team members to help them work efficiently?
- DWhat were the results of attitude surveys distributed to the sales team?
19 Which of the following best describes the first step in a performance analysis?
- Acomparing a person's actual performance to the ideal performance
- Binvestigating employee-related customer complaints
- Cevaluating supervisor performance reviews
- Dconducting job knowledge assessments
20Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
- Aon-the-job training
- Bsocialization
- Csocial learning
- Dmodeling
21What is the primary purpose of implementing a cross training program at a firm?
- Acompiling skills records
- Bcreating a diverse environment
- Cfacilitating flexible job assignments
- Dassessing employee technical skills
22All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
- Ajob rotation
- Baction learning
- Ccase study method
- Dunderstudy approach
23Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?
- Ahuman process
- Bstrategic applications
- Ctechnostructural
- Dhuman resource management
24Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
- Aemployee selection
- Bperformance appraisal
- Cemployee orientation
- Dorganizational development
25The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________.
- Aapply for managerial positions
- Bremove any performance deficiencies
- Crevise their performance standards
- Denroll in work-related training programs
26 Which of the following is NOT one of the recommended guidelines for setting effective employee goals?
- Acreating specific goals
- Bassigning measurable goals
- Cadministering consequences for failure to meet goals
- Dencouraging employees to participate in setting goals
27SMART goals are best described as ________.
- Aspecific, measurable, attainable, relevant, and timely
- Bstraightforward, meaningful, accessible, real, and tested
- Cstrategic, moderate, achievable, relevant, and timely
- Dsupportive, meaningful, attainable, real, and timely
28All of the following are reasons for appraising an employee's performance EXCEPT ________.
- Acorrecting any work-related deficiencies
- Bcreating an organizational strategy map
- Cdetermining appropriate salary and bonuses
- Dmaking decisions about promotions
29In most organizations, who is primarily responsible for appraising an employee's performance?
- Aemployee's direct supervisor
- Bcompany appraiser
- Chuman resources manager
- Demployee's subordinates
30Which of the following is most likely NOT a role played by the HR department in the performance appraisal process?
- Aconducting appraisals of employees
- Bmonitoring the appraisal system's effectiveness
- Cproviding performance appraisal training to supervisors
- Densuring the appraisal system's compliance with EEO laws
31What is the first step of any performance appraisal?
- Agiving feedback
- Bsetting work standards
- Cmaking plans to provide training
- Dassessing the employee's performance
32________ means making sure that the manager and the subordinate agree on the subordinate's job standards and the appraisal method to be used.
- ASMART goals
- BOrganizational development
- CDefining the job
- DForced distribution
33Peer appraisals have been shown to result in a ________.
- Areduction of social loafing
- Breduction of group cohesion
- Cdecrease in task motivation
- Ddecrease in group satisfaction
34Which of the following terms refersto a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?
- A360-degree feedback
- Bteam appraisals
- Cupward feedback
- Drating committee
35Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The firm has nearly 80,000 employees in 22 countries. Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale. However, the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven.
Which of the following, if true, best supports the argument to replace Oshman's traditional appraisal methods with the performance management approach?- AOshman's competitors in the small appliance industry monitor the performance of their employees through electronic performance monitoring systems.
- BOshman executives want to align the firm's strategic plan with individual employee goals and development needs.
- COshman has experienced problems associated with central tendency and bias, and the firm wants to ensure that appraisals are legally sound.
- DOshman uses management by objectives as a primary appraisal method and requires supervisors to develop SMART goals.
36Which of the following is the easiest and most popular technique for appraising employee performance?
- Aalternation ranking
- Bgraphic rating scale
- Cforced distribution
- Dconstant sum rating scale
37Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use a graphic rating scale to evaluate the performance of her subordinates.
Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use?- AThe firm wants Suzanne to evaluate her subordinates on an ongoing basis and to keep a log of critical incidents.
- BSuzanne wants to ensure that the firm is protected from employee discrimination lawsuits, so she has conducted a job analysis of each position.
- CSuzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.
- DEmployees in Suzanne's department participated in developing their own performance standards when they were first hired by the firm.
38Which performance appraisal tool requires supervisors to categorize employees from best to worst on various traits?
- Agraphic rating scale
- Bcritical incident method
- Calternation ranking method
- Delectronic performance monitoring
39Kendra needs to rate five of her subordinates. She makes a chart of all possible pairs of employees for each trait being evaluated. Then, she indicates the better employee of each pair with a positive symbol on the chart. Finally, she totals the number of positive symbols for each employee. Which method of performance appraisal has Kendra most likely used?
- Agraphic ranking scale
- Balternation ranking
- Cpaired comparison
- Dforced distribution
40Which performance appraisal tool is being used when a supervisor places predetermined percentages of appraisees into various performance categories?
- Abehaviorally anchored rating scale
- Bgraphic ranking scale
- Calternation ranking
- Dforced distribution
41John, the supervisor of themanufacturing department at a computer firm, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. Which performance appraisal tool has John chosen to use?
- Abehaviorally anchored rating scale
- Bforced distribution
- Calternation ranking
- Dpaired comparison
42Which term refers to ranking of employees from best to worst on a trait or traits, choosing highest than lowest until all are ranked?
- Aperformance management
- Bpaired comparison
- Calternation ranking
- Ddirection sharing
43Graphic rating scales are subject to all of the following problems EXCEPT ________.
- Aunclear standards
- Bhalo effects
- Ccomplexity
- Dleniency
44Which of the following terms refers to an appraisal that is too open to interpretation?
- Aunclear standards
- Bhalo effect
- Cleniency
- Dbiased
45Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?
- Afocusing on performance instead of personality traits
- Busing graphic rating scales to rank employees
- Cusing descriptive phrases to illustrate traits
- Dallowing employees to rate themselves first
46Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
- Arecency effect
- Bhalo effect
- Ccentral tendency
- Dstereotyping
47Jason is a conscientious employee, but he is viewed by most of his co-workers as unfriendly. Jason's supervisor rates him low on the traits "gets along well with others" and "quality of work." Which of the following problems has most likely affected Jason's performance appraisal?
- Acentral tendency
- Bleniency
- Chalo effect
- Drecency effect
48A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________.
- Ahalo effect
- Bstereotyping
- Ccentral tendency
- Dleniency
49The best way to reduce the problem of central tendency in performance appraisals is to ________.
- Arank employees
- Buse graphic rating scale
- Climit the number of appraisals
- Dappraise personal characteristics
50Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?
- Acentral tendency
- Bleniency
- CStrictness
- DHalo effect
51 Which of the follow is the best method for reducing the problems of leniency or strictness in performance appraisals?
- Akeep critical incident logs
- Brequire multiple appraisals
- Cimpose a performance distribution
- Dreconsider the timing of the appraisa
52All of the following guidelines will most likely improve the effectiveness of a performance appraisal EXCEPT ________.
- Amaintaining a diary of employees' performance during the year
- Busing a graphic rating scale to ensure fair and consistent ratings
- Cknowing the advantages and disadvantages of different appraisal tools
- Ddeveloping a plan to assist employees with performance improvement
53You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible. Which incentive listed below would be the LEAST effective option for maintaining satisfactory performance in this situation?
- Atime off
- Bsmall bonus
- Crecognition
- Dprofessional development
54When a supervisor must criticize a subordinate in an appraisal interview, it is most important for the supervisor to ________.
- Alimit negative feedback to once every year
- Bprovide specific examples of critical incidents
- Cacknowledge the supervisor's personal biases in the situation
- Dhold the meeting with other people who can document the situation
55The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ________.
- Astrategic management
- Bperformance analysis
- Cperformance appraisal
- Dperformance management
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- Quiz on 8 & 9, created by Study bug on 23/10/2019.
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- Study bug
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