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Seifert Exam 3
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Questions in this quiz (35)
1Which of the following items is not a key consideration in making a process selection decision?
- AConsider the availability and cost of labor
- BConsider market conditions.
- CConsider capital requirements.
- DConsider the state of technology for product not process
- EIn a plant-within-a-plant configuration, the plant is divided into sub-plants specializing in making certain types of products in order to increase throughput and customer responsiveness.
2Which of the following statements is incorrect?
- AIn Quality Function Deployment, the customer attributes are converted to Engineering characteristics (ECs) that are measurable and specific.
- BDFM is also known as the “House of Quality.”
- CModular design makes it possible to have relatively high product variety and low component variety.
- DIn QFD, the relative performance of competitors is evaluated in order to determine how the company’s product performs as compared to its competitors.
- EUsefulness is described in terms such as product features, performance, and reliability.
3Which of the following statements is incorrect?
- AAttaining a competitive advantage via the operations side of the business often involves the development of patented or proprietary technology or equipment.
- BAn effective supply chain strategy should be aimed at achieving a sustainable competitive advantage for only the final customer in the supply chain.
- CSustainability refers to minimizing or eliminating the environmental impact of operations
- DAttaining a competitive advantage via the operations side of the business often involves having the ability to serve a new market before competitors.
4Which of the following statements is incorrect?
- AThe process design phase should occur simultaneously with product design.
- BSimultaneous process and product design will help minimize product introduction lead times.
- CIn the pilot production and testing phase, prototypes need to be built in order to evaluate.
- DSimultaneous process and product design may be more problematic because the design may be incompatible with the manufacturing equipment.
5Which of the following statements is incorrect?
- ADesign greatly affects operations because existing processes and products can constrain the technology available for new products.
- BProduct design refers to either a physical, manufactured product or a service.
- CStreamlining the number of similar parts helps minimize the inadvertent use of the wrong part, reduces inventory costs as less different storage locations are needed, and allows a firm to potentially gain price concessions as larger order quantities can be placed.
- DIn the market pull strategy for new product introduction, the market demands a product and a company has to figure out how to make it (even if they do not currently have the technology to do so OR the manufacturing processes must be invented).
- EThe market push strategy is a push strategy because the market wants the product and is therefore pushing the product to market as compared to the supplier trying to force the market to want their product.
6Which of the following statements is incorrect?
- AA firm’s operations strategy is usually derived from its business strategy.
- BA firm’s corporate strategy is usually derived from its business strategy.
- CAn operations strategy usually contains (among other things) objectives and strategic decisions.
- DAs an organization’s strategies flow from corporate strategy to determinations of distinctive competencies, the strategies become more and more specific.
7Which of the following statements is incorrect?
- AAt the end of the concept development phase, one of the concepts will be selected for the next development stage.
- BThe product design phase is concerned with designing the new product/service.
- CSupplier chain collaboration includes working with customers to identify important & latent needs.
- DThe drawings and specifications derived in the process design phase will be used to build production prototypes for testing and evaluation.
8Which of the following statements is incorrect?
- AOperations strategies and decisions should fulfill the needs of the business without adding competitive advantage to the firm.
- BIf a competitor is more productive (e.g., lower costs) and of comparable quality, the competitor will be able to offer the same product at a lower cost – thus more value for the money.
- CValue can be created only by operations and supply chains that are more productive than competitors’ in relation to the company’s chosen markets.
- DThe cross-functional coordination of decision-making is facilitated by an operations strategy that is developed by a team of managers from across the entire business.
9Which of the following statements is incorrect?
- ALasting needs are those customer needs/wants that are ultimately desired but not explicitly conveyed to the supplier.
- BIn supply chain collaboration, suppliers seek more involvement in customer design decisions.
- CSequential product design is when each functional unit completes its portion of the design process before the next functional unit begins their portion.
- DIn supply chain collaboration, key suppliers are an important part of the design process in order to enhance product design.
- EOnly input from key suppliers is sought because they are expected to have needed expertise into the design of critical parts.
10Which of the following statements is incorrect?
- AIn MTO, purchased parts may have to be ordered when customer order is placed thus extending delivery time.
- BTo keep workers busy and anticipate potentially periods of under-capacity, Marketing and Production Control often have to forecast product demand.
- CProduction planning uses the forecast as well as current orders to plan how parts will flow through the factory.
- DFor batch processing, the flexibility is usually poor because changing from one type of product to another is often very time-consuming and expensive.
- EInventory Management is responsible for assuring that the quantity of parts at each operation (or work center) actually match the number of parts that are actually there.
11Which of the following statements is incorrect?
- AA disadvantage of being a low-cost producer is that other firms are frequently competing on price. It is often difficult to maintain the position of being the low-cost producer.
- BBeing a low-cost provider often involves a minor investment in automation in order to drive down costs.
- CCompeting based on delivery time is often achieved by reducing changeover time, having shorter production runs, simplifying complex operations, and redesigning products/processes.
- DCompeting on flexibility often entails making products or delivering services that are very adaptable to the needs of the customer.
12Which of the following statements is incorrect?
- AAt the beginning of concept development phase, the firm has a general idea of the design but needs to specify the product/service design parameters in detail.
- BDesign for manufacturability aims to simplify product design to make the product easier to make.
- CIn the concept development phase, the company is concerned with idea generation and the evaluation of alternative ideas for the new product.
- DAt the end of the product design phase, the firm will have a set of detailed product specifications and engineering drawings.
13Which of the following statements is incorrect?
- AIn the pilot production and testing phase, performance to specifications is evaluated.
- BProducts that are very similar in appearance may be unintentionally used in the wrong product.
- CIn the pilot production and testing phase, customer feedback on product/service is not sought.
- DIn the pilot production and testing phase, unforeseen problems with manufacturing are identified and resolved.
- EMisalignment (between design and manufacturing) may occur in labor skills (e.g., insufficient training).
14Which of the following statements is incorrect?
- AContinuous process product flow means that the output is made in a continuous fashion.
- BProcess selection decisions require a short-term perspective and a great deal of cross-functional coordination.
- COn assembly lines, workers’ tasks are designed so that it takes each operation the same amount of time.
- DAssembly lines make discrete products (e.g., not liquids or pastes).
- EIn manufacturing, product flow is the flow of materials that result in product creation. In service areas, there may be a flow of customers or information.
15Which of the following statements is incorrect?
- ATypically, the three phases of new process introduction is the concept development phase, the product design phase, and the pilot production/testing phase.
- BIn the technology push strategy for new product introduction, a company invents a process that no one else possesses and is then able to create a unique product that marketing must sell to customers.
- CIn the concept development phase, several product/service concepts are usually generated and evaluated.
- DIn the product design phase, trade-offs between cost, features, and scheduling constraints must be evaluated.
- EModular design is good for Operations because less equipment changeovers and better efficiencies.
16Which of the following statements is incorrect?
- AIn Quality Function Development, the firm identifies various customer attributes (needs) that are determined through market research & working with potential/current customers.
- BDFM focuses on using common parts on multiple products.
- CIn QFD, the relative importance of customer attributes determined.
- DIn Quality Function Deployment, target values for the new product is determined with respect to competitors.
- EIn QFD, target values refer to the performance values and product characteristics that the supplier is trying to attain.
17Which of the following statements is incorrect?
- AIn concurrent engineering, Marketing works closely with customers and Design as well as with some Operations input.
- BIn concurrent engineering, Design creates product/service with considerable input from Operations.
- CQFD is a tool for linking customer needs/requirements to Engineering drawings and specifications.
- DValue is the ratio of usefulness to cost.
- EDFM can be applied to both manufacturing and service industries.
18Which of the following statements is incorrect?
- ADifferentiation is a type of business strategy in which a unique and often innovative new product or service is pursued.
- BBenchmarking is comparing your objectives to your strategies.
- CBeing a low cost provider is a type of business strategy that is especially effective where products or services are easily imitated.
- DA focused business strategy involves narrowing in on a particular geographical area or product/service emphasis.
19Which of the following statements is incorrect?
- AGoods from suppliers’ trucks are transferred across the loading dock to waiting Walmart trucks without ever being placed in a warehouse. This practice frees up inventory space as well as reduces the costs of carrying inventory.
- BCompeting through quality requires a focus on product/process design, operations, and supply chain and involves working with key customers to define their requirements.
- CA focus on customer requirements helps ensure that unnecessary product features are enhanced to make them more desirable to customers.
- DCompeting through low-cost objectives is perhaps best achieved by focusing on customer requirements.c
20Which of the following statements is incorrect?
- ABatch processing can be used to make many different types of products as compared to an assembly line.
- BBatch processing is usually highly automated.
- CJob shop product flow has essentially the same characteristics as batch processing but with smaller orders in most cases.
- DIn batch processing, equipment is usually general-purpose equipment that is used to perform many different but related functions.
- EOn assembly lines, the product flow is characterized by a linear sequence of operations.
21Which of the following statements is incorrect?
- AIn continuous process product flow, the output tends to be highly standardized with high production levels.
- BIn continuous process product flows, tracking inventory levels and location of each batch in the factory is a challenge.
- CIn batch processing, the flow of the batches usually jumps around the factory as compared to assembly lines.
- DAssembly line product flows often use a conveyor system to transport product between operational steps.
- EMass customization utilizes high-volume lot sizes but make minor alterations to the finished product.
22Which of the following statements is incorrect?
- AWith the Tokyo Production System, small batch sizes with flexible equipment are employed in order to be more responsive to customers’ needs.
- BProcess selection decisions tend to be capital intensive and cannot be easily changed.
- CIn batch processing, a work center is a group of similar machines or processes used to make the product.
- DIn continuous process product flow, the product is usually made more cheaply than other methods of production.
- EIn project-based processes, products are designed on general-purpose machines to meet specific customer needs.
23Which of the following statements is incorrect?
- ATypes of continuous process product flow include candy and chemicals.
- BAssembly lines are usually more efficient than batch processing.
- CIn batch processing, workers are usually more skilled than an assembly-line worker.
- DIn batch processing, each batch travels together from one operation or work center to the next.
- EOn assembly lines, one or more products are made with relatively flexible equipment and labor.
24Which of the following items is not a common type of sustainability initiative?
- AEliminate air, water, and landfill pollution
- BReduce energy consumption
- CWork with suppliers to use recyclable and biodegradable packaging
- DMeasure and maximize transportation and total carbon footprint
- EIncorporate product reuse, end-of-life return, and recycling.
25Which of the following statements is incorrect?
- AThroughput Ratio measures how effectively you move material through your facility.
- BMTS may be less expensive than MTO and ATO if “lead time” is not important to the customer.
- CFaster flow of materials means that you are not tying up money in inventory.
- DLead time is the time required to deliver a product to the customer once an order has been placed.
- EPercent Order Completion is a measure of how well a factory meets the customers’ delivery needs.
26Which of the following statements is incorrect?
- ABatch processing is good for large order quantities.
- BIn continuous processing, liquids and simple products that can be made very quickly are common outputs.
- CAssembly lines generally require large amounts of capital investment & require high volumes to justify investment.
- DIn batch processing, each product can have a different flow path & can skip certain work centers.
- EIn batch processing, lot size varies considerably based on demand.
27Which of the following statements is incorrect?
- AWorkers in a batch flow process are usually more skilled than those in project-based process.
- BIn an assembly line, changing to another product may take a considerable amount of time as fixtures and tooling needs to be reconfigured.
- CIn batch processing, the parts in the batch travel together to help prevent loss, misplacement, and/or damage.
- DTracking inventory in a factory is challenging as the products must be placed in and later retrieved from the appropriate storage location.
- ESMED involves the development of expedited approaches to changing machines to make different parts.
28Which of the following statements is incorrect?
- ASometimes there are parts shortages or different orders waiting on the same machine.
- BIn ATO, finished products are stored in inventory and immediately available for delivery.
- CSometimes some or all of the scheduled parts have to be scrapped due to poor quality and new material must be ordered or re-allocated to produce replacements.
- DMTS can provide faster service to customers than MTO or ATO.
- EATO is a hybrid system in which product components are MTS but assembled only when order is placed.
29Which of the following statements is incorrect?
- AProcess flow analysis is about viewing and analyzing the transformation process as a sequence of steps connecting inputs to outputs.
- BQuality function deployment is an essential tool to facilitate process-flow analysis.
- CProcess flow analysis is used to discover better methods for producing and delivering a product or a service.
- DBy looking at the entire process flow, you can critically evaluate each step to identify redundancies and/or unnecessary steps.
30Which of the following statements is incorrect?
- AFocusing on maximizing shareholder value encourages a firm’s leadership to focus on the short term while a well-articulated and executed mission statement leads to a long-term focus which would likely increase shareholder value to a greater extent (e.g., more wealth over a longer period of time).
- BThe best path to short-term growth in shareholder value comes from a well-articulated mission rather than simply maximizing shareholder value.
- CThe purpose of a company boils down to serving the customer.
- DAll operations should have a distinctive competence that differentiates it from the competitors. It is something that operations does better than anyone else.
31Which of the following statements is incorrect?
- AProcess redesign usually starts with identifying opportunities for improvement.
- BJob design involves analyzing a particular job (e.g., welder, fast-food cook) and determining what tasks are expected of that job as well as the necessary skills.
- CIn a process flowchart (not a network diagram), an oval represents the start and end of a particular process.
- DIn a process flowchart, a diamond represents a decision to be made (e.g., if this is true take this action, if false take an alternate action).
- EProcess-flow improvement may increase throughput time (i.e., time from start to finish) by eliminating unnecessary steps or simplifying time-consuming ones.
32Which of the following statements is incorrect?
- AA system is a collection of interrelated elements.
- BProcess flowcharting refers to the creation of a visual diagram to describe the transformation process.
- CFlowcharts should consider only process flows and not customers, suppliers, and employee inputs in designing better processes.
- DWhen creating a process flowchart, the process boundaries are specified in order to focus on a specific process rather than the entire set of inter-related processes.
- EIn a process flowchart (not a network diagram), a rectangle represents each operational or process step.
33Process flowcharting can help identify how the transformation process can be improved by changing some or all of the following elements. Which of the following elements is incorrect?
- AProduct or service design
- BCustomer feedback
- CJob design
- DProcessing steps or activities used
- EEquipment or tools
34Which of the following statements is incorrect?
- AIn MTO, work orders (instructions for processing through the factory) need to be created.
- BThe less money that is tied up in inventory allows a company to use these funds in a more beneficial manner.
- CWhen the cost of labor is high or the availability of qualified workers is low, a company will often pursue labor-saving practices such as automation.
- DProject-based processes are considered the least expensive product flow processing because workers are continually faced with new challenges rather than repetitive actions.
- EPoka Yoke refers to mistake-proofing the process to dramatically reduce the likelihood of making errors in making and/or labeling the parts.
35Regarding the basic principles in creating a flowchart, which of the following statements is incorrect?
- ASpecify the boundaries of the transformation process.
- BIdentify and sequence the operational steps or the activities necessary to complete the process.
- CUse inconsistent formatting of the flowchart.
- DMake the flowchart process as thoroughly complete as possible.
- EWhen applicable, create and/or collect performance metrics on all relevant process steps.
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- MQM exam 3
- Author
- JAMES ANTONAKOS
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- English
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