Quiz
EMD/EFD Protocols
Questions in this quiz (50)
1A 25 year old woman who is 32 weeks pregnant, calls 9-1-1 to report that she is having severe abdominal pain. Which is the correct card to select from the EMD cardset?
- A1- Abdominal Pain/Problems
- B24- Pregnancy/Childbirth/Miscarriage
- C10- Chest Pain
- D5- Back Pain
2True or False. The blue text in parenthesis throughout the EMD proctols are to be read to the caller.
- ATrue
- BFalse
3What is this icon for?
- APoison Control Protcol
- BChemical Suicide
- CHazmat Information
4What is this icon?
- ACompression Monitor
- BBreathing Detector
- CGround Stability Detector
5True or False. Pain reported in the arm(s), jaw, neck, or upper back should be considered equivalent to chest pain.
- ATrue
- BFalse
6A caller reports that her 70 year old husband is feeling like fainting, weak and dizzy. What would be the most appropriate card to go to?
- A31- Unconscious/Fainting (Near)
- B19- Heart Problems/A.I.C.D
- C32- Unknown Problem (Person Down)
- D26- Sick Person (Specific Diagnosis)
7True or False. It is okay to ask, "What symptoms is the patient experiencing" after asking, "Tell me exactly what happened" if the answer provided by the caller seems vague.
- ATrue
- BFalse
8There are 4 priority symptoms. What are they?
- AChest Pain, Stroke, Bleeding, Allergic Reaction
- BBleeding, Breathing, Chest Pain, Consciousness
- CAbdominal Pain, Overdose, Pregnancy, Bleeding
- DBreathing, Chest Pain, Breathing, Abdominal Pain
9True or False. In the EMD Protocols, there are 9 Protocols that you can get an ECHO level determinate from on case entry.
- ATrue
- BFalse
10True or False. There is an instruction on card 15- Electrocution/Lightning to advise callers to "Take shelter immediately inside an enclosed vehicle or building."
- ATrue
- BFalse
11The first card in the EMD/EFD cardset is card...
- A0- Case Entry
- B1- Abdominal Pain
- CCase Exit
12True or False. This instruction may come up on various cards throughout the EMD protocols. It is important that this instruction is read every single time as written.
- ATrue
- BFalse
13True or False. It is acceptable to provide reassurance to a caller at any point in time during call taker interrogation.
- ATrue
- BFalse
14True or False. It is important to obtain a location first when someone calls 9-1-1 indicating that their vehicle is sinking in water.
- ATrue
- BFalse
15True or False. When a question is obvious during case entry, it is okay to answer the question and not ask the caller.
- ATrue
- BFalse
16True or False. If a caller is reporting that someone has been hit over the head by someone else with a pipe, it is okay to go to card 30- Traumatic Injuries (Specific).
- ATrue
- BFalse
17True or False. It is okay to stop questioning at anytime during caller interrogation to provide DLS (dispatch life support) instructions such as bleeding control, CPR and choking.
- ATrue
- BFalse
18True or False. The International Academy of Emergency Dispatch (IAED) decides the response priority codes that emergency vehicles must abide by in various jurisdictions.
- ATrue
- BFalse
19True or False. When a patient's breathing status is questionable, it is not necessary to utilize the Breathing Diagnostic Tool to determine breathing effectiveness.
- ATrue
- BFalse
20True or False. There are 2 ways to access and utilize the ASA Diagnostic Tool.
- ATrue
- BFalse
21What is this icon?
- AStroke Diagnostic Tool
- BSuspect Questioning Tool
- CBreathing Verification Tool
- DPerson Description Tool
22The Pulse Check Tool is used to check a patient pulse to determine a heart rate when on card 19- Heart Problems/A.I.C.D.
- ATrue
- BFalse
23True or False. You can use this card selection tool to select a new chief complaint when you receive new and updated information.
- ATrue
- BFalse
24When a caller states, "Can't breathe," "Unable to breathe," or a similar description, this should be considered as INEFFECTIVE BREATHING on case entry in the medical protocols.
- ATrue
- BFalse
25Please select one or more of the following answers.
Asking questions/providing instructions exactly as written is extremely important because...- AIt makes the instructions to a caller clear and easy to understand and follow
- BIt reduces the liability on a call taker and puts the responsibility back on the caller
- CIt provides the caller with a sense of pride
- DIt removes the guess work of trying to determine what instructions to give to the caller
26True or False. A caller is Yellowknife requesting an ambulance for their friend in Edmonton who is sending them texts about harming themselves. It is acceptable to ask a caller to hangup, text their friend back and have their friend call 9-1-1 in the location they are in for help.
- ATrue
- BFalse
27As per the International Academy of Emergency Dispatch, "When in doubt, send them out" and "Always err in the direction of caller safety" are a part of the 4 main rules of EMD/EFD dispatch.
- ATrue
- BFalse
28True or False. More than 70 percent of callers are first and second party callers and therefore can provide information and some help.
- ATrue
- BFalse
29True or False. De Luca's Law states, EMDs will follow all protocols per se, avoiding freelance questioning or information unless it enhances, not replaces, the written protocol questions and scripts.
- ATrue
- BFalse
30True or False. Frenza's Law states, "A thing not looked for is always found."
- ATrue
- BFalse
31True or False. When the Breathing Verification Tool icon is displaying as RED, not purple, it indicates that it's use is mandatory.
- ATrue
- BFalse
32Please select one or more of the following answers.
The Emergency Dispatcher should get the caller to repeat back the address and phone number as:- Athe Emergency Dispatcher repeating a similar address that is not correct, the caller may agree with as they are distraught
- Bit provides the most accurate verification as the original provider of the address and phone number is providing it
- CStating "please repeat the address for verification" does not typically irritate or confuse callers
- Dit makes it clear to the caller that the Emergency Dispatcher understands what is going on and is getting help right away.
33True or False. All electrocution and lightning strike patients are assumed to be in cardiac arrest until effective breathing is physically verified. Stay on the line with the caller until breathing can be safely verified.
- ATrue
- BFalse
34Please select one or more of the following answers.
Keeping a caller on the line in some dangerous incidents could create more danger by making them visible or more accessible to a violent patient or intruder. A way we can reduce the risk to callers is;- Aadvise the caller to get somewhere safe and call back when safe
- Badvise the caller to grab some sort of weapon to prepare to defend themselves
- Cfollow the text in case exit on what to do for caller danger for various situations
- Dat any point stop caller interrogation and advise them to get somewhere safe and call back
35True or False. EMD's first rule of hypothermia, "They're not dead until they're warm and dead."
- ATrue
- BFalse
36Please select one or more of the following answers.
It is normal for a caller to react to traumatic events through stress. The trick is to recognize and deal with the reaction. A great way to keep a caller calm enough to answer your questions and have them follow your instructions is to;- Araise your voice to talk louder than them so they can hear you
- Bspeak at a steady and consistent tone
- Cspeak clearly and use repetitive persistence when necessary
- Daddress the caller by name if known
37True or False. A Wake Effect Collision is where a collision is caused by an emergency vehicle, but does not directly involve the emergency vehicle.
- ATrue
- BFalse
38True or False. Dispatch determinate codes OMEGA to ECHO in conjunction with proper medical protocols to triage emergency calls and local response policies, were developed as a way to decrease the number of "hot" (lights and siren) responses and decrease the number of potential emergency vehicle collisions.
- ATrue
- BFalse
39True or False. Only people who have been trained in any International Academy of Emergency Dispatch (IAED) discpline, (EMD, EFD, EPD) for a period of 5 years or more can submit a "request to change" proposal form to the IAED.
- ATrue
- BFalse
40True or False. Never ask the callers, "Do you want to help?" when attempting to provide life saving PDI's/PAI's.
- ATrue
- BFalse
41True or False. Most home fires happen between 10pm and 6am.
- ATrue
- BFalse
42Local Fire Administration/Agency must define and authorize for dispatch purposes, what constitutes a;
High Rise
Large Non-Dwelling Building/Structure
Small Non-Dwelling Building/Structure
Commercial/Industrial Building- ATrue
- BFalse
43True or False. The questions in RED during Key Questions in a protocol are safety questions and MUST be asked.
- ATrue
- BFalse
44These icons displayed for EFD ProQA are;
- AEquipment/Supplies Information, Subject's Outdoor/Backcountry Experience, Peron's Description, Vehicle Description
- BGo to Specific PAI, Equipment/Supplies Information, Lost Person Description, Accelerator Stuck & Can't Stop Vehicle
- CVehicle Description, New Case, Urgent Message, Equipment/Supplies Information
- DEquipment/Supplies Information, Subject's Outdoor/Backcountry Experience, Lost Person Description, Clothing Description
45Please select one or more of the following answers.
After you have completed key questioning and dispatched out your resources with a determinate, the caller provides you with a change to one of the questions asked. You would change the answer to the question and update it by:
- Aselecting the KQ tab at the top of the screen
- Bclicking on the white box indicated "52- Alarms" and select a new chief complaint
- Cdouble click on the question you want to change to open it and select the new answer
- Dselect the reconfigure button at the top of the ProQA screen where the icons are to get your new response determinate code
46True or False. The summary tab in ProQA provides a basic overview of information, based on the questions answered into ProQA.
- ATrue
- BFalse
47Please select one or more of the following answers.
When using the Rule of Nines Tool, you have the option of;
- Ausing the tool to determine burn percentage for an adult/child
- Busing the tool to determine burn percentage for an infant
- Cusing the tool to determine burn percentage for animals such as cats/dogs
- Dusing the tool to determine burn percentage and have that information transferred into ProQA upon hitting "close"
48True or False. REPORTED BUILDING/STRUCTURE FIRES should be coded as ECHO.
- ATrue
- BFalse
49For electrical transformer explosions, use EFD Protocol 57- Explosion.
- ATrue
- BFalse
50In the Fire Protocols, if the chief complaint involves both a hazardous material and a fire, use the chief complaint that;
- Abest addresses the hazardous material
- Bbest addresses the fire
- Chas the most PDIs/PAIs
- Dprovides the best customer service
Information
- Description
- A quiz relating to the EMD/EFD Protocols, their rules and how to navigate.
- Author
- Travis Rosborough
- Language
- English
- Views
- 301
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