Basic torts relating to businesses often involve disputes concerning.
A primary responsibility of administrative law is to
establish congressional/parliamentary committees.
enforce agency regulations.
interpret constitutional laws.
overturn lower courts' decisions.
Which type of hotel security standard involves employing armed security guards in high-crime areas?
Products that go straight from producers to consumers are using __________ channels of distribution.
The dealers who are authorized by manufacturers to distribute the manufacturers' products are the ones
who usually are negatively affected by
What is an effective technique for employees to use to extract relevant information from written
Take notes while reading
Ask frequent questions
Develop a rough outline
Skim through chapter titles
What is an effective way to support and encourage someone who is talking to you?
Avoid making any noise while the speaker is talking
Interrupt the speaker to debate what s/he has said
Clap as the speaker makes each of her/his main points
Make comments such as “yes” or “I see” occasionally
An important guideline for effective listening is to
focus on details rather than key points.
practice active listening.
concentrate on the speaker's posture.
think about what you are going to say next.
What is the most appropriate closing to include in a response to a customer's e-mail inquiry for product
On behalf of LVN Industries, thank you for your order. Your confirmation number is 243597.
Thank you for your interest in XWQ products. Please let me know if you have any additional
We apologize for the inconvenience and will send a corrected invoice to you within 24 hours.
The model 2CR is available in three colors—red, black, and white. Reply by e-mail with the color
that you want.
Why is it often important to take notes during meetings or presentations?
Audience needs something to do.
Speaker is difficult to understand.
Information will be needed later.
Writing keeps the mind focused.
When writing a business report, Thomas might check his writing and style manual to determine the
synonyms for common words.
best way to set up tables using computer software.
formal definitions of important terms.
appropriate way to cite his resources.
Which of the following components of a business letter includes the date:
Which of the following is the most appropriate method for supervisors to use when communicating about
personal or confidential issues with individual employees:
Telephone conference call
While working as a motel desk clerk, you have directed newly registered guests to an occupied room.
The guests return to the front desk rather upset. You should immediately
blame the reservation system.
blame the room-numbering system.
ask them to check the room again.
apologize to the guests and reassign them.
A good way for salespersons to prevent customer complaints is by
pressuring customers to buy quality products.
showing customers high-priced products.
accurately determining each customer's needs.
asking the customer a lot of personal questions.
What is an important aspect of a customer-centric business?
Reducing the number of touch points with customers
Limiting the employees' decision making
Being satisfied with the status quo
Aligning business activities with customer needs
Transportation routes, rates, and services may all be regulated by
level of service.
When Angela spent her birthday money on a designer handbag, the opportunity cost was
working out at the gym.
hanging out with friends.
reading a book.
buying concert tickets.
What usually results when business operations and procedures are efficient and economical?
Consumers can buy quality products at competitive prices.
Consumer prices are raised to increase profits.
More equipment is needed to produce finished products.
Monopolies can give all businesses a greater share of the market.
Which business activity provides the connecting link between the business and its customers?
Which of the following is an advantage of using the divisional organizational structure:
It can create better customer experiences.
It's unpredictable in nature.
It balances conflicting organizational objectives.
It can encourage competition.
The freedom to compete is a characteristic of businesses that operate in a(n)
imperial political environment.
Research and development speed up production by
Providing employees with adequate job training.
Simplifying existing products.
Reviewing company goals with employees.
Megan is a computer sciences specialist looking for a job while the economy is experiencing a recession.
She interviews for two jobs: one with a well-respected firm that has been around for 20 years, and
another with a firm that in six months will open its doors for the first time. Which of the following is NOT
an advantage of taking a job at the new company:
Greater pressure to expand
Easier to keep employees
Which of the following factors can lead to a lower standard of living for all Americans:
A limitation on imports
An increase in exports
A strong U.S. dollar
An unfavorable balance of trade
Why is cheating unfair to the one who cheats?
The cheater gets a good grade.
The teacher thinks the cheater studied.
The other students' scores are affected.
The cheater hasn't learned the material.
Self-control can help you to enjoy greater professional success by helping you to avoid
interacting with others.
remaining calm when provoked.
building a reputation.
Admitting that you made a mistake can be difficult because making a mistake is so
Considering your words carefully before saying them is known as
accepting your own emotions.
Which of the following is evidence that diversity cannot be avoided:
The value placed on individualism
Stereotypes and prejudices
The demographic makeup of today's workforce
An activity that helps you prepare your responses to different negotiating styles is called
Which of the following is an example of a conflict response mode:
Which of the following will help you to be a good team member:
Responding quickly to others' comments
Listening to what others have to say
Dominating the group by constantly talking
Interrupting when you have something to say
What is the “Plan B” for a group trying to reach a consensus?
The second option on the list of alternatives
The second method of decision making
The second principle of the ground rules
The second point on the list of agenda items
Every year since she was born, Sophia's grandparents invested $100 on her birthday. Sophia is now 18
and the investment has grown large enough to pay for most of her college expenses. Her grandparents
explain that this is because her money has grown in two ways: by earning interest, and then by earning
interest on that interest. This is an example of
Using a credit card is
a privilege reserved for working adults.
a good way to pay for impulsive purchases.
an inexpensive way to borrow money for an extended period.
like getting a free loan if you pay the balance each month.
Why is it important to read and reconcile bank statements?
To make a deposit
To calculate interest
To withdraw excess money
To balance an account
One way to reduce the risk of identity theft is by
storing passwords on web browsers.
disabling computer virus software.
shredding old bank statements.
photocopying credit-card receipts.
Since Logan is willing to accept a moderate or high risk in exchange for the potential of a moderate or
high return, he should invest his funds in
certificates of deposit.
Buying insurance is one way that businesses manage
Accounting software applications facilitate a business's ability to efficiently track income and expenses,
manage inventory, and
organize media transcripts.
plan work projects.
establish insurance policies.
Interest a business earns from its bank accounts is included in which category of the income statement?
A tool that businesses can use to orient new employees is a(n)
How could the corporate headquarters of a national restaurant chain use the U.S. Census data that it
To determine if the market wants a new restaurant in the area
To determine what type of restaurant to open in a geographic area
To determine if the zoning laws in a certain geographical area are reasonable
To determine where to locate a new restaurant based on population growth
Rochelle is conducting telephone interviews to determine the demand for a new water park in the
Nashville area. To more effectively sequence her questions based on the respondents' answers to earlier
questions, Rochelle should use __________ software.
random-digit dialing (RDD)
interviewing user interface (IUI)
computer-assisted interviewing (CAI)
decision support system (DSS)
Which of the following would best enable a hotel to assess its business guests' ongoing behavior:
Calculate the range if 30 customers visit a business two times a month, 45 customers visit the business
three times a month, 55 customers visit the business four times a month, and 20 customers visit the
business five times a month.
When citing research findings during an oral presentation, the presenter should make sure that the
accurate and creative.
relevant and timely.
interesting and current.
objective and superficial.
What marketing function directly affects how well a product will sell and the amount of money the
business will make?
A person who promotes Walt Disney theme parks is marketing a(n)
One of the main purposes of target marketing in the travel and tourism industry is to
develop partnerships with suppliers.
analyze the strengths of the industry.
reach the correct market segment.
create interesting travel themes.
What portable device can businesspeople use to store electronic documents, so they can later retrieve
them from other computers?
What is an advantage to a company that effectively manages its business information?
Increases information overload
Eliminates customer dissatisfaction
Saves time and money
Reduces the need for compliance
Which of the following is an important component of computer systems:
Which of the following is true regarding most word-processing computer applications:
A document can be changed while the user is viewing it on a monitor
A spell check is automatically conducted on every document.
Once a document has been saved, it cannot be reformatted.
The use of word processors reduces the time needed to conduct project research.
What is an important consideration when selecting graphics and posting them on a business's website?
To increase efficiency among channel members, which type of software allows for the secure transfer of
information via the Internet:
Internet service provider
Virtual private network
A new law was passed that affects the type of personnel records Germaine must keep at his financial
services company. This is an example of which influence on the selection of records that businesses
Health and safety regulations in business usually require businesses to
report workplace accidents.
inspect office facilities.
hold regular safety meetings.
purchase fireproof supplies.
Which of the following is a technique that employees can use to help prevent accidents in the workplace:
Plan job training programs.
Follow safety instructions.
Develop operating guidelines.
Complete necessary paperwork.
Which of the following is NOT something you need to complete your project:
A project manager may schedule a meeting with his project team when closing the project to
determine project priorities and processes.
establish the project's long-term goals.
delegate the project's tasks to team members.
evaluate the project's successes and obstacles.
Claire is responsible for maintaining an inventory of routine office supplies for a small business. To
determine the optimal level of inventory of each item to keep on hand, Claire should consider the
business's budgeting method
employees' individual preferences.
average product usage amount per month.
vendors' daily sales promotions.
What is one of the most important components of the production process?
Inputs and outputs
Goods and services
Which of the following is an example of a quality control method used in the workplace:
An accounts receivable employee submits a weekly report.
A factory production line makes 2,465 widgets per minute.
An advertising manager corrects a copywriter's ad copy.
A human-resources manager completes paperwork for a new hire.
When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms
F.O.B. destination. What can the purchasing agent expect as a result of these terms?
The purchasing agent will pay shipping charges from the vendor's shipping point.
The vendor will pay shipping charges to the national park's gift shop.
The park will not be charged shipping charges since it's a government agency.
The transportation company will pay shipping charges to the park's destination.
Which of the following instructions should the manager stress during security training as the business's
main objective during a robbery:
Preventing the robber from getting the cash
Looking the robber directly in the eyes
Asking the robber to repeat his/her request
Safeguarding customers and employees
Which of the following is a true statement about sleep:
The amount of sleep you get does not affect your health.
The amount of sleep people need varies from person to person.
Going to bed early will ensure that you get enough sleep.
Everyone needs eight hours of sleep each night.
Which of the following techniques for developing ideas is especially useful for project planning:
Which of the following is not a time waster:
Refusing to delegate
Requiring 100% accuracy on all work
Submitting work with errors
Building in planning time
What should individuals take into consideration when researching employment opportunities in business?
Which of the following would indicate that a job applicant is more likely to make mistakes on the job:
The applicant does not provide references.
The cover letter lacks the applicant's signature.
The résumé contains misspelled words.
The applicant did not complete his/her college degree.
To take advantage of work-related networking opportunities, a businessperson might benefit by
joining a professional organization.
participating in an online social network.
developing a creative résumé and cover letter.
planning a meeting with a sales trainer.
Melanie recently graduated from college with a degree in hospitality management and has good
organizational, communication, and management skills. Melanie enjoys traveling, sailing, and planning
social events. Which of the following jobs in the hospitality and tourism industry best matches Melanie's
skills and interests:
Hotel food and beverage manager
Resort housekeeping manager
Ship safety officer
What is the typical effect of an economic slowdown on the hospitality industry?
An increase in the number of guests and a decrease in the number of rooms available
A decrease in the number of guests and an increase in the number of rooms available
A decrease in the number of guests and a decrease in the number of rooms available
An increase in the number of guests and an increase in the number of rooms available
Because of regular changes in the supply of and demand for hotel rooms, prices for rooms are often
A representative from a local distributor shows you calendars featuring photos of the most scenic
locations within the community, a board game developed by the local chamber of commerce, a Fourth of
July banner, and a holiday ornament designed by senior citizens. If your Welcome Center specializes in
selling community-based products that can be promoted throughout the year, which would you buy?
Which of the following is an example of a product in the travel and tourism industry:
An inquiry about flight schedules
A brochure explaining cruise options
A fly-drive vacation package
A confirmation letter to a customer
To inspect and evaluate the available colors and quality of a vendor's table linens firsthand, a resort's
purchasing manager might ask the vendor to provide
Buyer Jones is negotiating a contract to purchase a large quantity of products from Seller Brown. There
are several things Jones wants Brown to agree to before Jones will agree to buy. What is this buyer
One reason why it is important for a business to be involved in community activities is because this
requires employees to donate their time.
sets the business apart from competitors.
helps the business to test new products.
allows customers to meet top management.
Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has
created a series of audio programs featuring discussions with art experts about works of art found at Four
Season Hotels and Resorts around the country. These recordings, available in several different formats,
are available for download at the company's website. Which of the following terms best describes these
A business that asks customers to forward an email to their friends or associates is engaged in
What type of mobile-gaming application is likely to appeal to NASCAR fans?
Why would a graphic designer for an amusement park find the color image of the park on a computer
screen to be different from the park's actual color?
Color rendition requires CAD-CAM capabilities.
The color wheel was not compared with the computer image.
Software lacks the capability to depict true colors
Color reproduction processes define different visible areas.
Following a stay at a beach resort, a guest wrote a positive review of it on the Orbitz website. This is an
example of a(n)
word-of-mouth (WOM) strategy.
In a movie that's about to be released, the main actors stop their car in front of a billboard for
InterContinental Hotels. For the audience, this is an example of
Which of the following is most likely to be characteristic of an effective advertising headline: