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Customer Call Quiz

Description

Customer Service Quiz on Customer Call Quiz, created by Caya Evans on 05/03/2020.
Caya Evans
Quiz by Caya Evans, updated more than 1 year ago
Caya Evans
Created by Caya Evans about 4 years ago
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Resource summary

Question 1

Question
You should always pick up the phone on the first ring.
Answer
  • True
  • False

Question 2

Question
You should answer the phone and say....
Answer
  • "Good morning, Edward J Rice, my name is ____, what's up?"
  • "Good morning, Edward J Rice Company this is _____, how may I help you

Question 3

Question
You should NEVER fill out a yellow sheet for phone calls
Answer
  • True
  • False

Question 4

Question
When answering the phone you should have what already pulled up?
Answer
  • Quantum
  • Quantum and yellow sheet in hand

Question 5

Question
After filling out your yellow call sheet you should set it aside and continuing what you are doing.
Answer
  • True
  • False
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